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AceMatrix
AceMatrix
Join Date 01/2010
+215

What is the problem with Stardock Support ---- Solved.

SOLVED - Thank You Stardock Support !!

March 20, 2015 1:34:00 PM from WinCustomize ForumsWinCustomize Forums

I will be quite honest & up front and say that at the present moment, I'm quite angry at Stardocks support team. Seriously, how long does it take to fix an activation problem. Are you that swamped with support tickets ? I believe the support ticket that I submitted has been in your hands for plenty of time to be resolved ,and yet, not a word. As angry as I am, I am going to remain civil here and mention that this is one of, and the most important reason why I opted not to renew a subscription to Object Desktop this year, the Support simply is not there or sadly lacking in responsiveness.


EDIT : I want to thank Stardock Support and especially Sean Drohan for going the extra mile to solve this problem for me , even though it was a weekend !!  I apologize for the harsh & undeserved criticism , I should be flogged repeatedly for using  such poor judgement.        -- ACE ---

 


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AceMatrix
DrJBHL
Join Date 04/2002
+3919 moderator
Reply #1 March 20, 2015 1:55:03 PM
from WinCustomize ForumsWinCustomize Forums

Ace, have you looked in your spam folder (in the email account linked to your SD account) for an answer?

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AceMatrix
AceMatrix
Join Date 01/2010
+215
Reply #2 March 20, 2015 3:01:39 PM
from WinCustomize ForumsWinCustomize Forums

Yes Doc , I thought of that myself, but no luck there unfortunately.

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AceMatrix
sdrohan
Join Date 10/2012
+690 sdsupport
Reply #3 March 20, 2015 3:23:55 PM
from Stardock ForumsStardock Forums

AceMatrix,

Sorry to hear you are having trouble. 

I show that your ticket was created: 20 March 2015 03:44 AM

I have replied to your ticket.

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AceMatrix
AceMatrix
Join Date 01/2010
+215
Reply #4 March 20, 2015 4:06:41 PM
from WinCustomize ForumsWinCustomize Forums

That solution did not work. It still is not accepting my account information. I did not purchase the product through my Stardock account.

Seriously ?? ---- is it this much trouble just to activate software I've owned for a couple years just because my real name and email was used for the original purchase ??     THIS IS NUTS !!!!

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AceMatrix
AceMatrix
Join Date 01/2010
+215
Reply #5 March 20, 2015 5:10:12 PM
from WinCustomize ForumsWinCustomize Forums

Well , it's after 5:00 Pm , and after an entire day Stardock support still can't fix an activation problem. Really ?

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AceMatrix
Hankers
Join Date 04/2004
+539 moderator
Reply #6 March 20, 2015 5:22:48 PM
from WinCustomize ForumsWinCustomize Forums

Stardock support reply to tickets on a first come - first served basis.

From the Stardock FAQ - Support will make every effort to answer you within 48 business hours.

Do NOT reply to tickets unless asked to. It will move your ticket to the end of the queue

What is the best way to get support - https://esupport.stardock.com/index.php?/Knowledgebase/Article/View/101/24/what-is-the-best-way-to-get-support

 

Although Stardock monitor the forums they are not a direct route to support. Especially one that was not posted in a support section.

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AceMatrix
AceMatrix
Join Date 01/2010
+215
Reply #7 March 20, 2015 5:47:57 PM
from WinCustomize ForumsWinCustomize Forums

I don't know where the support section is. The knowledge base is not relavent to the issue, The issue has been addressed by support , their solution simply does not work. And lastly, I don't care much for your snippy attitude.

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AceMatrix
DrJBHL
Join Date 04/2002
+3919 moderator
Reply #8 March 20, 2015 6:24:40 PM
from WinCustomize ForumsWinCustomize Forums

Quoting AceMatrix,
reply 7

And lastly, I don't care much for your snippy attitude.

Nah...just factual. You're just too close to the problem...and frustrated.

If Hankers wanted to be snippy, you'd have icicles in tender spots. I speak from experience.

 

Quoting AceMatrix,
reply 7

I don't know where the support section is.

Here ya go:

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AceMatrix
AceMatrix
Join Date 01/2010
+215
Reply #9 March 20, 2015 6:44:13 PM
from WinCustomize ForumsWinCustomize Forums

Thank-you,  Doc.

Edit:  my apologies Hankers - I admit I am a bit snippy myself from the frustration of this issue.

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AceMatrix
Hankers
Join Date 04/2004
+539 moderator
Reply #10 March 20, 2015 7:07:17 PM
from WinCustomize ForumsWinCustomize Forums

No problem.

In the link I posted there's a faster way to contact support through IRC. We are on IRC at irc.stardock.com in channel #stardock

Of course this is only during the week and working hours but very handy for activation issues.

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AceMatrix
RedneckDude
Join Date 04/2009
+2197
Reply #11 March 20, 2015 8:55:58 PM
from WinCustomize ForumsWinCustomize Forums

Hank, that link does not open for me. Windows wants an app to open it.

 

EDIT: Ok, I loaded mibbit and tried it. I seem to have forgotten my nickname...

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AceMatrix
Wizard1956
Join Date 01/2008
+2202
Reply #12 March 21, 2015 12:30:45 AM
from WinCustomize ForumsWinCustomize Forums

C'mon Ace. Life is short. Don't let the bastards grind ya down. (Illegitimus est non carborundrum)SD support actually does care and yes, they do get swamped. My exposure to support was through Milksama and Seabass, two fine gentlemen, sd and crew will fix stuff for ya, I am sure. Don't know what you need activated but seriously man, it's just PC crap.

Life will go on. Luv ya man!

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AceMatrix
AceMatrix
Join Date 01/2010
+215
Reply #13 March 21, 2015 2:17:11 AM
from WinCustomize ForumsWinCustomize Forums

Thanks Wizard.....Luv ya too bro.        

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AceMatrix
AceMatrix
Join Date 01/2010
+215
Reply #14 March 23, 2015 9:08:03 AM
from WinCustomize ForumsWinCustomize Forums

YIPEE !!! Problem solved. Post edited. Thank-you Stardock Support !!  I apologize for demonstrating  such poor character and judgement.    -- Ace --

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AceMatrix
Jafo
Join Date 03/2001
+1761 sdemployee
Reply #15 March 23, 2015 9:19:19 AM
from WinCustomize ForumsWinCustomize Forums

Support will always be there to help.... though as with anyone they do prefer courteous approaches...

BTW...edited the title to 'solved' ...

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AceMatrix
AceMatrix
Join Date 01/2010
+215
Reply #16 March 23, 2015 9:37:01 AM
from WinCustomize ForumsWinCustomize Forums

Ahh....Yes....Thank-you Jafo 

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AceMatrix
DaveBax
Join Date 10/2007
+629
Reply #17 March 23, 2015 10:29:09 AM
from WinCustomize ForumsWinCustomize Forums

You wrote this when you were in an angry mood because of your situation. You realized you approached it the wrong way. For that I commend you and you also wrote an apology for your actions. Good for you. 

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AceMatrix
DrJBHL
Join Date 04/2002
+3919 moderator
Reply #18 March 23, 2015 10:52:22 AM
from WinCustomize ForumsWinCustomize Forums

Quoting DaveBax,
reply 17

You wrote this when you were in an angry mood because of your situation. You realized you approached it the wrong way. For that I commend you and you also wrote an apology for your actions. Good for you. 

Exactly. I echo that sentiment, as well as Jafo's.

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AceMatrix
AceMatrix
Join Date 01/2010
+215
Reply #19 March 23, 2015 2:48:42 PM
from WinCustomize ForumsWinCustomize Forums

Well , I hope this doesn't leave a lasting stain on my character and cause anyone to think less of me. It was a moment of frustration that clouded my good sense and I'm disappointed in myself for being so weak. It won't happen again, you can be sure.    -- Ace --

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AceMatrix
DaveBax
Join Date 10/2007
+629
Reply #20 March 23, 2015 3:48:58 PM
from WinCustomize ForumsWinCustomize Forums

Quoting AceMatrix,
reply 19

Well , I hope this doesn't leave a lasting stain on my character and cause anyone to think less of me. It was a moment of frustration that clouded my good sense and I'm disappointed in myself for being so weak. It won't happen again, you can be sure.    -- Ace --

No problems Ace. Get over it. Was pretty cool to see you have a major melt down though. 

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AceMatrix
DrJBHL
Join Date 04/2002
+3919 moderator
Reply #21 March 23, 2015 4:08:18 PM
from WinCustomize ForumsWinCustomize Forums

Don't listen to DaveBax. You're totally screwed. Forever.

The Mods write everything down...and if they miss something Jafo has an eidetic memory and the biggest effing pc in Australia. He stores everything on it since Jesus played with carpenter's blocks, anyway.

Yep. You'll never be promoted and you'll probably die a virgin, to boot.

And even if Jafo misses one, I.D. has everything you've ever done or thought indexed and cross referenced. Hell, the NSA and Snowden go to him for stuff.

Not much chance for you, pard...and more's the pity. You might as well sign all your finances over to me (without the debt and student loans, thank you) at 1-800-BUX-4DOC.


I'll see if I (the lone wizop) can get it all smoothed over for you.

See how good I can be?

 

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AceMatrix
DaveBax
Join Date 10/2007
+629
Reply #22 March 23, 2015 5:15:31 PM
from WinCustomize ForumsWinCustomize Forums

Quoting DrJBHL,
reply 21

1-800-BUX-4DOC

That number isn't your number. I called it and couldn't understand who I was talking to. Sounded a bit like the person was trying to sell me a Computer with a life time warranty. 

PS: make sure you get Ace's Motorcycle.

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AceMatrix
AceMatrix
Join Date 01/2010
+215
Reply #23 March 23, 2015 6:44:20 PM
from WinCustomize ForumsWinCustomize Forums

LOL !!! 

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AceMatrix
RickJP
Join Date 11/2007
+472
Reply #24 March 23, 2015 6:55:53 PM
from WinCustomize ForumsWinCustomize Forums

Just love these posts gave my daughter in law a good laugh 

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AceMatrix
AceMatrix
Join Date 01/2010
+215
Reply #25 March 23, 2015 7:21:42 PM
from WinCustomize ForumsWinCustomize Forums

I may as well let you guys in on a little secret here in the spirit of full disclosure. I know this had nothing to do with support, but it did contribute to my dark mood and bad behavior. My Win7 OS had gotten to the point where it was so glitchy, I finally gave up and decided a clean re-install was the only option left. So....I started transferring some of my very large and important files to my backup drive. All seemed to go well and I proceeded with the new install. After the install completed, I started moving my files back. I had a very large folder that I had saved 2 years worth of graphic elements from some of my 3D software. When I proceeded to move it back to my main drive, I discovered there was a problem. All that was in the folder were place holders and titles, but no actual graphics ! Many , many gigabytes of graphics gone, and I have no clue what happened to cause a corrupted transfer, and even my best recovery software could not bring it back, said it was unrecoverable. Now of course , I realize that in the scheme of things in this world, this doesn't even register a tiny blip. I definitely should have taken a long time out. So , yeah.....I'm embarrased, but I deserve it.....lesson learned.

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