Just a moment ago i had the chance to see bug number 02 again and completely document it (of course, after it happened). Please see the two screenshots below wich explain it maybe better than just words could do.

Thanks, BlueLightAlarm, anyway. It is good that someone can confirm this since i believe support was not believing me at all. This thing happens more often than someone might think. The link dragging was just an easier to reproduce example. I have deleted stuff from my desktop unwanted when i dragged things to the trash through this bug! This is a major problem, it just is hard to understand and to test ...

Bugs:

02. Wrong double marking (Addendum): Just had the chance to make screenshots of this very strange bug again and will describe its appearance.

However, it is the same example as above; dragging links from my browser. I had Firefox open maximized (fullscreen) on my second monitor. I dragged the adress bar icon of the website i was visinting to my desktop shown on my first screen wich resulted in this:

You can see the weblink item "Lifeless Planet" on my desktop. Since it landed in a Fence i set to collect such items by a rule and it was just a reminder, i wanted it on another place on my desktop.

But when i just minimized Firefox, left-clicked on the dropped link and started to move it, that was the result:

The other item, this time the one just above the wanted (most likely the last one i accessed before) is selected also and moved along with the other one. Of course i did not select more than the one item i wanted to move. Also, again, this never happens without Fences! So it is nothing else like Windows itself causing this as it seems.

I hope this will help tracking down this really strange one!

@Island Dog,

i made a ticket to that special image problem already. I posted all four images on this page in the same way and just the fourth was shown as code instead of image even the forum software generated correct HTML code as the HTML viewer showed me.

EDIT: I fixed it by just resaving the image. Maybe it got corrupted while saving or when the JPG image compression kicked in.

These problems i document here were mailed to support several times without anything happening. So i decided to post them here to see if anyone knows a solution to this problems.

Update:

This also happens with 2.13 i found by chance today; was using 2.12 before. Can be reproduced as mentioned above.

#02.  I have issue similar.  Say you have multiple Icon Folders on the Desktop, then you select one Icon and start to rename it.  Well, it will rename another random folder icon to the same name.  I never had issue until I purchased Fences.  Doesn't happen all time, but it sure happens enough to be noticed.

We still have not been able to duplicate this internally. For anyone having this issue, it is probably best to open a support ticket with us if you have not already so we can add this information to the internal ticket on this issue.

Please download and run the following utility:

http://sd.stardock.com/SDSupportTool.exe

This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please attach the .zip file it creates on the desktop when you create a ticket here.

Also, please reply with any screenshots that may help illustrate your issue(s)(if applicable).

I haven't tried to reproduce after upgrading from v2.11 to v2.13 but here is how I know it always happens.

I teach and do research, so I have to grab alot of Chrome links.  So, I have many desktop folder icons like "RESEARCH -- network security", "RESEARCH - security when wireless", etc.  So, I think of a new topic, say "Wireshark issues" so I create new folder on desktop without name, default whenever WIndows gives it.  Then, I grab a link down from Chrome to desktop, and rename that link to what I will remember, then drop it into the new folder.  Then, I go and rename that folder to something like "RESEARCH -- Wireshark" instead of "New Folder".  Then, I move that link into it.

Well, I look at desktop and I have two folders with same name.  So I have hit CTRL-Y to unname but I doubleclick in icon to remember name, then I undo naming.  Then, rightlcik on foolder to name then drop that name in.

And, it fixes issue.  But, I believe it is something with Fences.  Didn't ever happen until I got Fences.

I hope that that is how you can reproduce.  I will watch and try to remember steps to tell you in future.  But, I can promise you that it mgiht accidently multiple select icons to name.  I am not doing it.

Hope that helps, thanks,

David Fullerton

I know the tool did not fix the reported problem. What i meant was that you are also looking for errors that are reported by DirectX diag and such and therefore can tell the people to reinstall it first to see if this causes the failure – or other needed APIs and such. I am not a English native; maybe it put it just a bit wrong.

I run it all the times i was asked for. I wouldn't stay in your way when you're trying to help me. I just know what i do ... but okay, who does not say so? ^^

Glad to hear so much new additions to this at least! Thought i was the only one since support always told me they cannot reproduce this (and they seem to still cannot). Should have posted it here earlier i guess. It is a little bit tricky but just trying around five minutes or such most likely will produce at least one case of this. I had hoped the developers would have more insight in this than me.

The shift-deleting is what i also experienced and why i think this is a major issue. This so often leads to data loss and if someone does not know that it is a Fences bug, the negative reaction would be even worse as the people at least will see that it does not happen without it.

Dragging links just was an example; it happens all the time when switching between Desktop and other applications it seems. It looks to me like the last used item stays selected when opening another application and when selecting something else on the Desktop it selects the old and the new selection. However, often it is just random it seem what it selected besides the desired selection.

EDIT: Tried to make a better thread title so we can see how much more users are affected.