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WildxMagic

Join Date 05/2010

CursorFX Plus

Hello,

Please could you assist me? I used your cursor programme a few years ago,
and then ceased using it. At the time I downloaded a cursor called 'Net
Surfer'.

I have just now purchased your PLUS version for $10.00.

I am having all sorts of problems with it.

I have downloaded the paid version, but when I try to change the cursor, it
simply reverts back to the Net Surfer cursor I used years ago.

I cannot get the trails to show up either. No matter what I select, it just
keeps reverting back to the surfing theme.

Even when I delete that particular theme, a confirmation screen pops up, I
confirm I want to delete it.. But it just does not delete as I expect it
would.

I have gone to my download page and ensured I have downloaded a new version,
but it still will not work.

This program is compatible with windows 7 yes?

I have also noticed an error message pop up prior to installation saying that there is a missing mia.lib file on my computer, but the program still goes ahead and installs..

Thank you very much for your assistance,

Michel

cursorfx

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You should email support@stardock.com if you have not already so we can look more closely at this.

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Thank you for your speedy reply Zubaz

Yes I have sent a support email to stardock prior to posting here.

Just some further info, I downloaded the free version, on a different computer on our home network and it worked fine, with no problems at all. However my issues still exist..

Further info after another attempted install which crashed:

Problem signature:
Problem Event Name:   APPCRASH
Application Name:   CursorFX_setup.exe
Application Version:   2.0.0.0
Application Timestamp:   48ffd5fd
Fault Module Name:   CursorFX_setup.exe
Fault Module Version:   2.0.0.0
Fault Module Timestamp:   48ffd5fd
Exception Code:   c0000005
Exception Offset:   0018fe2e
OS Version:   6.1.7600.2.0.0.256.1
Locale ID:   3081
Additional Information 1:   f249
Additional Information 2:   f249b7c8938b14ab5824ae0854ac4c6d
Additional Information 3:   6fbf
Additional Information 4:   6fbfe0ef8c2ca5c59c84434943027fa3

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

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How are you deleting the theme? First, Open Windows Control Panel and navigate to the cursor section and apply Windows default. Next, go to Public Documents/Stardock/CursorFX/Themes and find the Net Surfer theme and delete it from there. Then go to ProgramFiles(x86)/Stardock/CursorFX and find CursorFX Control Panel.exe. Right click on it and select Properties, then the Compatibility Tab. Set the control panel to run in Compatibility mode for Vista SP2.

Re-open CFX and see if the Net Surfer theme is gone and other cursors apply as they should.

BTW, you should uninstall the free version before installing the paid version.

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Please see edited post above

Yes as you posted that I have just deleted the net surfer files, and am running the program on Vista SP2.

I will let you know how I get on

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One other thing. I don't think it is an actual requirement but have you tried installing as Admin and with your AV/Antimalware temporarily disabled?

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I have now tried everything that has been suggested. I have disabled spyware etc, running on Vista SP2 and am using windows default cursor.

The net surfer files have been deleted, yet the cursor still remains:

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Yes I have uninstalled the free version..

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Can you press Control+Shift+C to toggle the applied cursor off? If so, try to apply another cursor then. If not, I'm sorry I wasn't able to be more helpful. Good Luck.

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Thank you so much for your time and help. Unfortunately .. the surfboard just keeps appearing >.<

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Please copy the following into Windows Explorer and delete what ever is there. Then open CursorFX and see that CursorFX package has been removed.

%USERPROFILE%\Local Settings\Stardock\CursorFX

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Thank you so very much!!!!!

Works like a dream

Many, many thank you's for the fantastic support!

Will happily recommend you and your products to my friends and family!

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Well played, ZubaZ!

I was going to suggest that next...really.

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It's almost like I know what I'm doing.

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Jafo

Join Date 03/2001

+1752

Quoting Zubaz,

reply 13

It's almost like I know what I'm doing.

"Almost" ....

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