I purchased a 1 year Object Desktop Subscription for my daughter two days ago. AFTER making the purchase, this message appeared: "Account: email@example.com Order Number: 2503141 - Status: This order has been queued for processing by customer service. You will receive an email within one business day, at which time you will be charged and your order fulfilled". It has been more than one business day. A "Support Ticket" has been filed (Ticket TSX-125-50507) & I've written 3 times using that ticket number, receiving NO reply or even an acknowledgement of when I might receive a reply. This was a gift for my terminally ill daughter & I mistakenly thought this was going to be a pleasant shopping experience, but it's turned into a stressful joke. I saw that I'm not the only person with customer support issues just by reading over a few topics in the forums. Had I known BEFORE ordering that there was no customer support OR that my order would be "queued for processing" by that non-existent customer support, I would have made my purchase for a similar product elsewhere. I have done a lot of online purchasing (I'm very busy & it's usually easier to do business online) & this is the FIRST time I've ever had to wait to receive a registration number - ALL other companies produce the registration number IMMEDIATELY when you place your order. Then I read that I should post in the forum because I'll get "faster assistance" & the Stardock Corporation "likes that". HOW FREAKING RIDICULOUS! The ONLY reason to "like" FORCING PAYING CUSTOMERS to use a forum to resolve issues is so customer support/service doesn't have to do their jobs and actually provide customer support/service. I don't have time to sit online on forums, waiting for a variety of suggestions and/or answers from people without the power to actually correct the problem - or to keep returning to see if anyone has actually provided useful information. COULD SOMEONE PLEASE TELL ME WHEN I MIGHT ACTUALLY EXPECT TO RECEIVE A REAL ANSWER & WHEN MY DAUGHTER MIGHT EXPECT TO RECEIVE THE REGISTRATION NUMBER AND BE ABLE TO DOWNLOAD & USE THE PURCHASED PRODUCT (NO WE DON'T WANT THE "FREE TRIAL" DOWNLOAD THAT DOES NOT FULLY FUNCTION, IF WE DID, I WOULDN'T HAVE PAID $50.00 FOR THE SUBSCRIPTION!)??? Quite frankly, I'd much rather have a refund & go elsewhere, but according to the FAQs, this company has NO intention of refunding anyone's money for ANY reason whatsoever! I've never dealt with such a poorly-run software company in my life (& I've informed the colleague that recommended this company to NEVER recommend it to anyone else, it's a WASTE OF TIME)! This is complete BS! Let me guess: my post will now be placed in a queue for moderation; then maybe posted, maybe not & I MIGHT receive a helpful answer, probably not.
🌹"vivere per morire un altro giorno"🌹