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tucosys
tucosys
Join Date 08/2010
0

OD's subscription renewal problem

January 16, 2013 6:26:30 AM from Stardock ForumsStardock Forums

I had OD.

Today, I have purchased OD's subscription renewal,

but subscription state is displayed still "exipred" in my download page.

Please help me.

 

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tucosys
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #1 January 16, 2013 7:23:07 AM
from WinCustomize ForumsWinCustomize Forums

Should be fixed now.  Sorry.

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Lori Dossett
Join Date 09/2006
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Reply #2 January 17, 2013 12:31:38 PM
from Stardock ForumsStardock Forums

I am having the same problem.  I ordered the OD renewal and the Wincustomize renewal on the Jan 14.  The Wincustomize re-activated immediately but on my downloads page it still says my OD subscription is expired.  Also in Stardock Central it says I am not subscribed & shows no available downloads.  I emailed that night, I think to sales, about the problem, and it is still showing as an open ticket on my account.  Can someone fix this for me so I can get the full version?  Thanks for any help on this issue!

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tucosys
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #3 January 17, 2013 12:41:12 PM
from Stardock ForumsStardock Forums

We're looking into this now.

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tucosys
Lori Dossett
Join Date 09/2006
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Reply #4 January 18, 2013 12:31:20 PM
from Stardock ForumsStardock Forums

Do you need my order number or license or anything like that?

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tucosys
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #5 January 18, 2013 12:48:46 PM
from Stardock ForumsStardock Forums

Quoting Lori Dossett,
reply 5
.

There was a glitch in the system, now resolved. You should be good now.

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Lori Dossett
Join Date 09/2006
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Reply #6 January 18, 2013 1:07:17 PM
from Stardock ForumsStardock Forums

Thanks! I can see the downloads now.

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tucosys
errolt
Join Date 01/2009
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Reply #7 January 20, 2013 12:16:49 AM
from Stardock ForumsStardock Forums

I just ordered my renewal subscription tonight. I'm not sure if it takes awhile for it go through the system. I can't download anything. It still says I need to renew. I'll keep trying...but it would be nice to get it right away and get things rolling along...

Errol

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tucosys
ZubaZ
Join Date 11/2001
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Reply #8 January 20, 2013 2:50:37 PM
from WinCustomize ForumsWinCustomize Forums

Quoting errolt,
reply 7
I just ordered my renewal subscription tonight. I'm not sure if it takes awhile for it go through the system. I can't download anything. It still says I need to renew. I'll keep trying...but it would be nice to get it right away and get things rolling along...

Errol

Fixed.  Sorry.

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TheSmoothOperator
Join Date 05/2012
+5
Reply #9 January 31, 2013 3:48:25 PM
from WinCustomize ForumsWinCustomize Forums

Paypal is no longer accepted

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tucosys
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #10 January 31, 2013 4:08:41 PM
from WinCustomize ForumsWinCustomize Forums

Quoting TheSmoothOperator,
reply 9
Paypal is no longer accepted

Indeed it is. (Not through the app but on the store it is.)

 

https://store.stardock.com/checkout/payment

 

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audreywitteborn
Join Date 09/2011
0
Reply #11 February 2, 2013 4:22:11 PM
from Stardock ForumsStardock Forums

Hello would it be possibable to barrow somebodys software i have my own key just lost my software

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Philly0381
Join Date 11/2004
+844
Reply #12 February 2, 2013 4:25:03 PM
from WinCustomize ForumsWinCustomize Forums

Quoting audreywitteborn,
reply 11
Hello would it be possibable to barrow somebodys software i have my own key just lost my software

Just open My Account under Stardock Support and redownload it. 

 

https://store.stardock.com/login.aspx?ReturnUrl=/myaccount

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audreywitteborn
Join Date 09/2011
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Reply #13 February 2, 2013 7:02:16 PM
from Stardock ForumsStardock Forums

My account expired payed for the software just wont to get another copy wihtout paying again my key is good

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Jafo
Join Date 03/2001
+1752 sdemployee
Reply #14 February 2, 2013 8:00:10 PM
from WinCustomize ForumsWinCustomize Forums

Actually.... mine appears to be screwed up as well.

There was a time its expiry was 2019 ....then I cleverly bought myself another year while actually trying to gift someone else .... and now my expiry is 2013....

I was robbed! ....

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Philly0381
Join Date 11/2004
+844
Reply #15 February 2, 2013 8:07:43 PM
from WinCustomize ForumsWinCustomize Forums

Quoting audreywitteborn,
reply 13
My account expired payed for the software just wont to get another copy wihtout paying again my key is good

If your account has expired then you do have a problem.  You might try sending an email to support@stardock.com and explain your situation, only they will be albe to help in this type of situation.

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tucosys
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #16 February 4, 2013 7:30:38 AM
from WinCustomize ForumsWinCustomize Forums

The applications included in an Object Desktop subscription are only available to current subscribers.

If your subscription has expired, then you will need to renew to regain access to the applications you seek to utilize.

If you backed up the installers prior to your subscription expiring or have installation/installer, then you may continue to use them,

If you need to renew, you can do so at https://www.stardock.com/products/odnt/odrenew.asp

After you renew, you can re-download and reinstall your applications from https://store.stardock.com/myaccount/products or use Stardock Central (currently in beta but available at https://www.stardock.com/products/stardockcentral/ ).

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EvilSS
Join Date 01/2005
0
Reply #17 February 8, 2013 3:37:13 PM
from Stardock ForumsStardock Forums

I'm in the same boat.  Ordered a renewal on 2/7 but it still shows expired.  Opened ticket but still unassigned  

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ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #18 February 8, 2013 4:00:35 PM
from Stardock ForumsStardock Forums

Quoting EvilSS,
reply 18
I'm in the same boat.  Ordered a renewal on 2/7 but it still shows expired.  Opened ticket but still unassigned  

Fixed.

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WTD3
Join Date 04/2010
0
Reply #19 February 8, 2013 10:01:56 PM
from Stardock ForumsStardock Forums

Same with me also. Ordered a Object Desktop renewal on 2/7 but it sill shows expired. Opened support ticket #LOF-458-36428 also still unassigned.

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Webwoman
Join Date 02/2004
+7
Reply #20 February 11, 2013 9:06:42 PM
from Stardock ForumsStardock Forums

Hiyah;

below is what my shopping cart says that I have to do to renew the usual software that I have had for many years now...why do I have to do both? I have both don't I and so isn't it just Object Desktop renewal that I have to pay for again? Actually aren't these the same thing? How can you have Object Desktop and not be subscribed to it? Why do I have Stardock Central then? Why is all of this so confusing??? My subscription was up early February this year and so I am willing to pay the usual $25.00 as a member but $75.00 for all of this again? I am confused so please can someone help me???

Thank you so much...

Webwoman

 

 

Product

Object Desktop Renewal (1 year)
(Digital Download) Qty: Update
$34.99$24.95    

Object Desktop Subscription
(Digital Download) Qty: Update
$49.99    
Subtotal: $74.94
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tucosys
ZubaZ
Join Date 11/2001
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Reply #21 February 12, 2013 9:34:21 AM
from WinCustomize ForumsWinCustomize Forums

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Ace_Discord
Join Date 05/2010
0
Reply #22 February 15, 2013 5:38:06 PM
from WinCustomize ForumsWinCustomize Forums

Hi, I seem to be having the same issue.

I did a "Object Desktop renewal (1 year)" on 2/14 and was charged promptly. 

 

The "My Downloads" page on Stardock still shows my Object Desktop as expired. 

 

I opened a ticket # DFK-526-19936

Order Number: 2495485


Thank you for any help you can provide. 

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ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #23 February 18, 2013 7:25:12 AM
from WinCustomize ForumsWinCustomize Forums

Quoting drlocky,
reply 22
Hi, I seem to be having the same issue.

I did a "Object Desktop renewal (1 year)" on 2/14 and was charged promptly. 

 The "My Downloads" page on Stardock still shows my Object Desktop as expired. 

 I opened a ticket # DFK-526-19936

Order Number: 2495485

Thank you for any help you can provide. 

Fixed.

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The Headmaster
Join Date 11/2002
0
Reply #24 February 18, 2013 9:13:08 PM
from Stardock ForumsStardock Forums

Nonetheless, I'm satisfied with Start8 which may be all I needed.

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Nyxmorph
Join Date 07/2003
0
Reply #25 February 20, 2013 9:51:17 AM
from Stardock ForumsStardock Forums

Me too with this problem. Ordered OD renewel yesterday 19/2. Not been added to my downloads though.

Order : 2503152

Ticket ID I submitted : VOJ-739-86743

Thanks,

Ian.

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