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Phoon
Phoon
Join Date 10/2001
+382

Wrong Version Listed on my apps

July 24, 2011 12:34:24 AM from WinCustomize ForumsWinCustomize Forums

Using the new method of downloading and installing your apps.

DesktopX Pro 3 is SUPPOSED to be v 3.50.018, however the actual file downloaded is 4.00.017. Please fix this as I refuse to use that worthless version.

The non-pro version is the correct download however.

Thanks

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Phoon
Phoon
Join Date 10/2001
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Reply #1 July 25, 2011 1:27:25 PM
from WinCustomize ForumsWinCustomize Forums

bump!!

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Phoon
Phoon
Join Date 10/2001
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Reply #2 July 26, 2011 7:43:32 AM
from WinCustomize ForumsWinCustomize Forums

could I possibly get a response to this in the reasonable future?

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Phoon
Lantec
Join Date 07/2003
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Reply #3 July 26, 2011 8:47:45 AM
from WinCustomize ForumsWinCustomize Forums

I think you'd have more luck emailing support or going thru IRC during business hours

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Phoon
Phoon
Join Date 10/2001
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Reply #4 July 26, 2011 10:51:48 AM
from WinCustomize ForumsWinCustomize Forums

email sent.. let's see if the fix comes this year.

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Phoon
RedneckDude
Join Date 04/2009
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Reply #5 July 26, 2011 11:31:30 AM
from WinCustomize ForumsWinCustomize Forums

This brings up a question. Will we eventually see a choice of release or beta versions on this new system?

I mean, I now show DesktopX 3.5.060. Suppose I wanted the beta 4.0? How would I get that if it isn't listed?

In Impulse, we had the ability to hide/show betas. Will we regain this ability?

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Phoon
RedneckDude
Join Date 04/2009
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Reply #6 July 26, 2011 11:32:27 AM
from WinCustomize ForumsWinCustomize Forums

Sorry Phoon, I don't mean to hijack your thread...

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Phoon
Phoon
Join Date 10/2001
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Reply #7 July 26, 2011 11:35:00 AM
from WinCustomize ForumsWinCustomize Forums

Quoting RedneckDude,
reply 6
Sorry Phoon, I don't mean to hijack your thread...

BLASPHEMOUS REDNECK!!! Ima have Po photoshop yo ass!!! LOL

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Phoon
RedneckDude
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Reply #8 July 26, 2011 11:42:48 AM
from WinCustomize ForumsWinCustomize Forums

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Phoon
Phoon
Join Date 10/2001
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Reply #9 July 27, 2011 5:17:03 PM
from WinCustomize ForumsWinCustomize Forums

OK, now this is exactly why people get pissed off at support. I sent the email in and have heard nothing.

This isn't a rocket science request either.

At least a reply of "Yep, got your request and are looking at it" would be appreciated. 

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Phoon
DrJBHL
Join Date 04/2002
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Reply #10 July 27, 2011 6:28:17 PM
from WinCustomize ForumsWinCustomize Forums

Try looking in your spam email folder, Phoon?

 

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Phoon
Phoon
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Reply #11 July 27, 2011 6:55:42 PM
from WinCustomize ForumsWinCustomize Forums

no reply in spam folder

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Phoon
Hankers
Join Date 04/2004
+539 moderator
Reply #12 July 27, 2011 7:34:15 PM
from WinCustomize ForumsWinCustomize Forums

When did you send the email to support?  Please post the auto-reply ticket number.

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Phoon
Phoon
Join Date 10/2001
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Reply #13 July 27, 2011 7:43:15 PM
from WinCustomize ForumsWinCustomize Forums

just got something..

GWC-818040

Says they are looking in to it now...

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Phoon
RedneckDude
Join Date 04/2009
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Reply #14 July 27, 2011 8:14:43 PM
from WinCustomize ForumsWinCustomize Forums

Anyone wanna field reply #5? 

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Phoon
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #15 July 27, 2011 8:20:04 PM
from WinCustomize ForumsWinCustomize Forums

Quoting RedneckDude,
reply 5
This brings up a question. Will we eventually see a choice of release or beta versions on this new system?

I mean, I now show DesktopX 3.5.060. Suppose I wanted the beta 4.0? How would I get that if it isn't listed?

In Impulse, we had the ability to hide/show betas. Will we regain this ability?
I think that the long term goal will be to have a full-featured management app.  I believe this solution is transnational.

Vague but honest.

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Phoon
Phoon
Join Date 10/2001
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Reply #16 July 27, 2011 8:39:16 PM
from WinCustomize ForumsWinCustomize Forums

Quoting RedneckDude,
reply 14
Anyone wanna field reply #5?

 

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Phoon
RedneckDude
Join Date 04/2009
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Reply #17 July 27, 2011 9:11:11 PM
from WinCustomize ForumsWinCustomize Forums

@Phoon   

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Phoon
Phoon
Join Date 10/2001
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Reply #18 July 29, 2011 9:21:33 PM
from WinCustomize ForumsWinCustomize Forums

well, a full work week has passed since I posted this, and (not surprisingly) the issue is still not resolved.

Cmon.. is it really that difficult to fix this?

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Phoon
Phoon
Join Date 10/2001
+382
Reply #19 August 2, 2011 7:49:53 AM
from WinCustomize ForumsWinCustomize Forums

yet another few days passed and no fix.

To further muddy the waters, I have another account (from my place of business) in which we were one of those that paid something like $495 for DesktopX Pro when it was first released. Logging in with that account shows the link but that one does not work at all.

 

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Phoon
navigatsio
Join Date 07/2004
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Reply #20 August 2, 2011 10:13:06 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Phoon,
reply 19
To further muddy the waters, I have another account (from my place of business) in which we were one of those that paid something like $495 for DesktopX Pro when it was first released. Logging in with that account shows the link but that one does not work at all.

"There's a sucker born every minute" Stardock P.T. Barnum 

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Phoon
Phoon
Join Date 10/2001
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Reply #21 August 6, 2011 1:02:24 PM
from WinCustomize ForumsWinCustomize Forums

10 working days now gone by and not a !@#$ing peep more on this. PLEASE, fix this issue. All I want is what I paid for and not a piece of crap program that doesn't work!

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Phoon
scorpNZ
Join Date 12/2005
+17
Reply #22 August 6, 2011 2:29:58 PM
from WinCustomize ForumsWinCustomize Forums

You still got impulse installed it has 3.5 as the most recent if you haven't ticked pre release or it lists 3.91 beta if pre release is ticked.

 

edit:since i haven't selected pre release my version is 3.5 

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Phoon
Phoon
Join Date 10/2001
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Reply #23 August 6, 2011 2:38:51 PM
from WinCustomize ForumsWinCustomize Forums

Quoting scorpNZ,
reply 22
You still got impulse installed it has 3.5 as the most recent if you haven't ticked pre release or it lists 3.91 beta if pre release is ticked.

 

edit:since i haven't selected pre release my version is 3.5 

scorpNZ, I'm fully aware of the impusle option, however I am not installing impulse as that is not the official method of downloading apps any longer and I see no reason to jump through that hoop. I can't possibly be the only one in this situation.

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Phoon
Phoon
Join Date 10/2001
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Reply #24 August 12, 2011 11:04:34 AM
from WinCustomize ForumsWinCustomize Forums

I received an email from Zubaz on 8-10-11 stating that support is still working on this.

Also noticed the ticket status is "On Hold".

Ok, what is "On Hold" and more important, WHY is this "On Hold". Why would you guys even think about having DXPro v 4 available for download under a customers apps. Not only is it Beta but it is a complete POS beta that is known to not function even remotely well.

I just cant fathom why this is such a hard issue to resolve.

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Phoon
RedneckDude
Join Date 04/2009
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Reply #25 August 12, 2011 11:40:10 AM
from WinCustomize ForumsWinCustomize Forums

I have to agree with Phoon here. I still have Impulse and an Impulse archive for DX Pro. But if I didn't, and I needed to reinstall, I'd have to use 4.0 and I can't work with 4.0. It simply isn't a good working version.

You don't even have a way to know which version you have until you begin the install.

 

I hope this gets fixed soon.

It shows this:

 

I get this:

 

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