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GregII
GregII
Join Date 02/2005
+23

Dreamscapes Problem

July 18, 2011 11:51:07 AM from WinCustomize ForumsWinCustomize Forums

I have downloaded all dreams including all Master Premium dreams.  Only one won't let me download it:  Stars (Neil Banfield).  As soon as I click "Download", Explorer crashes.  Does anybody know why this is?  I have asked Support and they say my system isn't equipped for Deskscapes.  If this is true, why does every other dream on this website work perfectly?  At one point, it did work.  I really want Stars but don't know how to get it.  Thanks.

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GregII
GregII
Join Date 02/2005
+23
Reply #1 July 18, 2011 3:06:35 PM
from WinCustomize ForumsWinCustomize Forums

                     Bump.

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GregII
ZubaZ
Join Date 11/2001
+894 sdemployee
Reply #2 July 20, 2011 10:35:26 AM
from WinCustomize ForumsWinCustomize Forums

Have you tried different browsers?

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GregII
GregII
Join Date 02/2005
+23
Reply #3 July 20, 2011 11:03:24 AM
from WinCustomize ForumsWinCustomize Forums

IE, Safari, Opera.

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GregII
CarGuy1
Join Date 03/2007
+543
Reply #4 July 21, 2011 5:59:49 AM
from WinCustomize ForumsWinCustomize Forums

It may be because it's a Master skin / dream. Are you downolading it through your accounts page in the Stardock Store?

I checked the link in mine this morning and it downloads fine for me.

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GregII
GregII
Join Date 02/2005
+23
Reply #5 July 21, 2011 7:21:42 PM
from WinCustomize ForumsWinCustomize Forums

Yes, I am.  And all other Master Dreams work fine.  In fact, I purchased it twice and received two serial numbers.  Neither works.

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GregII
DrJBHL
Join Date 04/2002
+2351 wcwizop
Reply #6 July 21, 2011 7:41:47 PM
from WinCustomize ForumsWinCustomize Forums

Greg, just a thought: If you purchased it twice (although why is unclear from the info you provided), that might be a source of confusion: Especially if done through two separate accounts.

Maybe you should solve this with Support? You might have to "merge" the two or solve the double purchase thing....

Again, just a thought.

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GregII
GregII
Join Date 02/2005
+23
Reply #7 July 21, 2011 8:03:02 PM
from WinCustomize ForumsWinCustomize Forums

I purchased it twice to see if the link was faulty.  I have one account.  I have been back and forth with Support for months now.  That's why I thought I'd try here.

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GregII
Neil Banfield
Join Date 04/2001
+510 sdemployee
Reply #8 July 23, 2011 6:47:18 AM
from WinCustomize ForumsWinCustomize Forums

When you say explorer crashes do you mean explorer or internet explorer?

It sounds like it is trying to apply it directly on download (in IE9 use Save rather than run)

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GregII
GregII
Join Date 02/2005
+23
Reply #9 July 24, 2011 2:05:45 PM
from WinCustomize ForumsWinCustomize Forums

I saved it and dragged-and-dropped it into Deskscapes.  Applying it crashes Deskscapes.

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GregII
GregII
Join Date 02/2005
+23
Reply #10 July 26, 2011 7:52:22 AM
from WinCustomize ForumsWinCustomize Forums

Bump.

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GregII
Island Dog
Join Date 06/2003
+1001 sdemployee
Reply #11 July 26, 2011 7:59:52 AM
from WinCustomize ForumsWinCustomize Forums

I think you are confusing some here.  Your original posts makes it seem like you can't download the actual file.

 

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GregII
GregII
Join Date 02/2005
+23
Reply #12 July 26, 2011 8:09:18 AM
from WinCustomize ForumsWinCustomize Forums

I can download the file.  Deskscapes won't accept it.

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GregII
Jv_Cipo
Join Date 01/2005
+15
Reply #13 July 26, 2011 9:02:43 AM
from WinCustomize ForumsWinCustomize Forums

Why don't you right click on the dream file and it will also put a copy of the file in your dreamscapes folder along with applying the dream.

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GregII
GregII
Join Date 02/2005
+23
Reply #14 July 26, 2011 9:15:32 AM
from WinCustomize ForumsWinCustomize Forums

It is in the folder.  Applying it crashes Deskscapes.

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GregII
Jv_Cipo
Join Date 01/2005
+15
Reply #15 July 26, 2011 9:22:59 AM
from WinCustomize ForumsWinCustomize Forums

Only that particular dream?

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GregII
GregII
Join Date 02/2005
+23
Reply #16 July 26, 2011 9:53:49 AM
from WinCustomize ForumsWinCustomize Forums

"Stars" only.  I have every other dream and they all work perfectly.

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GregII
GregII
Join Date 02/2005
+23
Reply #17 July 27, 2011 8:48:12 AM
from WinCustomize ForumsWinCustomize Forums

I assume I will have to forget about this.  I just checked with Stardock Support and they closed my ticket without even notifying me.  The sad part is after ten years and hundreds of dollars later I will have to move on.

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GregII
DaveRI
Join Date 09/2003
+340
Reply #18 July 27, 2011 9:19:07 AM
from WinCustomize ForumsWinCustomize Forums

Personally I'd start up another ticket.  Nothing to be gained by giving up.

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GregII
Island Dog
Join Date 06/2003
+1001 sdemployee
Reply #19 July 27, 2011 9:22:32 AM
from WinCustomize ForumsWinCustomize Forums

Tickets are marked closed after a certain time sometimes, it doesn't mean the issue itself is closed.

It might help if you can post your machine specs.

 

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GregII
GregII
Join Date 02/2005
+23
Reply #20 July 27, 2011 9:43:26 AM
from WinCustomize ForumsWinCustomize Forums

I did start another ticket.  They merged it with the old one and closed it.  They have my machine specs.

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GregII
DaveRI
Join Date 09/2003
+340
Reply #21 July 27, 2011 10:00:28 AM
from WinCustomize ForumsWinCustomize Forums

Then send them another one.

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GregII
GregII
Join Date 02/2005
+23
Reply #22 July 27, 2011 10:15:00 AM
from WinCustomize ForumsWinCustomize Forums

Why?

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GregII
DaveRI
Join Date 09/2003
+340
Reply #23 July 27, 2011 10:28:40 AM
from WinCustomize ForumsWinCustomize Forums

Then don't.

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GregII
RedneckDude
Join Date 04/2009
+1808
Reply #24 July 27, 2011 10:48:51 AM
from WinCustomize ForumsWinCustomize Forums

Quoting GregII,
reply 20
They have my machine specs.

Please post your machine specs here. Also, please post the "about" information out of the Deskscapes program.

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GregII
GregII
Join Date 02/2005
+23
Reply #25 July 27, 2011 11:18:02 AM
from WinCustomize ForumsWinCustomize Forums 
Your computer has a Windows Experience Index base score of 4.6
Your Windows Graphics Experience score is 4.6

WindowBlinds version : WindowBlinds 7.2 (build 305 - Windows 7 Edition) - 64 bit OS

WindowBlinds is installed correctly on this PC 
WindowBlinds appears to be activated on this PC
(HP 2009 Series Wide LCD Monitor) 1 is attached to Intel(R) HD Graphics

Wblind.dll     	2011/07/12 09:29:20
Wblind64.dll     	2011/07/12 09:29:55
Wbsrv.dll     	2010/08/09 14:03:56
SevenConfig.exe     	2011/03/29 10:34:52
Wbload.exe     	2010/09/07 16:02:35
Wbhelp.dll     	2010/09/07 16:02:34
Tray.dll          	2010/04/01 10:44:19
Wbload.dll          	2010/04/27 11:10:25
Screen.exe     	2010/05/26 10:18:43

 

Your computer has a Windows Experience Index base score of 4.6
Your Windows Graphics Experience score is 4.6

DeskScapes appears to be activated on this PC
DeskScapes engine appears to be running
(HP 2009 Series Wide LCD Monitor) 1 is attached to Intel(R) HD Graphics

Deskscape.dll              	2011/01/08 10:20:56
Deskscapes.dll               	2010/10/18 16:07:03
DreamControl32.dll             	2009/11/09 09:43:17
DeskscapesConfig.exe              	2010/12/22 13:28:39
UI\Deskscape.dll            	2010/10/18 16:19:05
UI\DeskscapesVideo.dll     	2009/11/02 10:01:54
DreamTasks.exe               	2010/10/18 16:19:26
DeskscapesVideo.dll          	2010/01/19 12:51:22
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