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Game is paid for but shows still in checkout ...

June 13, 2011 11:33:39 AM from Stardock ForumsStardock Forums

I just purchased a game through the Stardock store. The impulse browser froze right after I checked out through paypal. I've received a receipt from paypal for the purchase but the game doesn't show in my impulse list. If i check my cart it still shows the game but will only let me buy it again. What can I do to get this going?

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8Fool8
Rosco_P
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Reply #1 June 13, 2011 12:08:05 PM
from WinCustomize ForumsWinCustomize Forums

Try restarting Impulse.  If that doesn't work, try closing Impulse, and running the following file:

http://sd.stardock.com/curthendzell/fix_registrations.reg

Make sure to follow the link in Internet Explorer, as other web browsers will not handle the file type correctly.  Once you follow the link, save the file and double click it to apply it.  Then relaunch Impulse.  You will need to re-login with your username/e-mail (either will work) and password.

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8Fool8
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Reply #2 June 13, 2011 12:56:52 PM
from Stardock ForumsStardock Forums

Thanks, it said the registry update was successful but my cart status is unchanged and the game still isn't in the "My Games" list.

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8Fool8
Hankers
Join Date 04/2004
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Reply #3 June 13, 2011 1:00:26 PM
from WinCustomize ForumsWinCustomize Forums

Out of curiosity, is your PayPal email the same as your Impulse login email?

Also, which game did you purchase?

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8Fool8
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Reply #4 June 13, 2011 1:06:23 PM
from Stardock ForumsStardock Forums

Yes, the address matches. Try not to laugh but I had a craving to play Fort Zombie .

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Rosco_P
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Reply #5 June 13, 2011 1:40:47 PM
from WinCustomize ForumsWinCustomize Forums

OK, it looks like the order did NOT go through (wasn't sure what game it was for initially).  As to why, I'm not sure, but try using a different browser and see if that helps.

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8Fool8
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Reply #6 June 13, 2011 1:56:47 PM
from Stardock ForumsStardock Forums

My paypal shows the status as completed with no refunds since.

 

Original Transaction
 Date  Type  Status  Details  Amount
 Jun 13, 2011 Payment To Stardock  Completed  ... -$9.99 USD 
 
Related Transaction
 Date  Type  Status  Details  Amount
 Jun 13, 2011 Add Funds from a Bank Account  Completed   $9.99 USD 
 
Business Name:   Stardock    (The recipient of this payment is Verified)
Email:   sales@stardock.com
 
Total amount:   -$9.99 USD
Fee amount:   $0.00 USD
Net amount:   -$9.99 USD
 
Item amount:   $9.99 USD
Sales Tax:   $0.00 USD
Shipping:   $0.00 USD
Handling:   $0.00 USD
Quantity:   1
 
Date:   Jun 13, 2011
Time:   08:11:25 PDT
Status:   Completed  

 

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8Fool8
Rosco_P
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Reply #7 June 13, 2011 2:33:34 PM
from WinCustomize ForumsWinCustomize Forums

OK, I did some digging, and the payment was processed, but the order didn't complete.  I had it manually pushed through, so it's on your account properly, and you should be getting an email about it (if you didn't already).  I've never actually seen this happen in my 2 years of support, but apparently it happens from time to time.

Sorry about the trouble, but you should be good to go now.

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Reply #8 June 13, 2011 2:47:48 PM
from Stardock ForumsStardock Forums

No worries. Its working now. Thanks for sorting it out.

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