Please email support@stardock.com and start a trouble ticket.  They will get this resolved for you.

I just mailed support and got a ticket,
but that still does not resolve the problem until they get to it.
In the meantime, I'm sitting here and cannot use my software,
getting blinded by all the raw whiteness/loud oclors of a fresh OS install.
I want my WindowBlinds so I can darken things up, my eyes hurt.

When I'm done with my Desktop computer,
I'll be attempting to install Windows 7 64-bit on my Sony Craptop, if I can't use Win 7 64-bit there
(i.e. Windows 7 64-bit itself does not have necessary drivers onboard, and I cannot find ones that I need),
it'll be a fresh install of Vista Ultimate,
I hope the same thing doesn't happen then, that'd get me extremely annoyed.


@ Doc,

Yes, opening Impulse should show me my software, IF Impulse had accepted my registration number.
However, take another look at the screenshot, it won't accept my registration, and therefore,
as far as it's concerned, I have no software.

I am aware that it stores the archives locally on my machine, which is why I am currently so annoyed.
I didn't just re-install Windows as you think, I "Format C:" reinstalled it, so nothing was overwritten.
What I DID do, was copy ALL archives from my carefully maintained backups,
onto my computer AFTER completing the initial OS install.

Here's another screenshot:



There's everything and yet nothing, none of those archives would restore from Impulse.

As far as games go, besides the fact that I am not a gamer,
if I have this much trouble installing other software I purchased through Impulse,
why on earth would I consider buying a game through Impulse?
This ongoing Impulse nonsense is enough to put me off that completely.


[EDIT]
Forgot to mention, the screenie is from my Vista Sony Craptop,
since my Desktop was running tasks I didn't want to interrupt.

But rest assured, my Desktop's Win 7 Stardock Archive looked the same way.

M-203's problem has been dealt with by Support.

I beg to differ, if the answer you relayed to me from IRC turns out to be support's final answer,
then I would say support and thereby Stardock phucked me, and if I get financially fluid again,
(which is not looking like happening any time soon, in fact it looks like it may get worse),
then I'm thinking "DO NOT buy Object Desktop Ultimate again".

On that note, can a hardcopy of Stardock software be obtained?
i.e. If I wanted to buy an individual program, or god forbid Object Desktop,
is there the possibility of getting it mailed to me on CD?

So that after the software's expiration date, I could re-install and use what I paid for,
without getting phucked again?


I even got phucked on DeskScapes, I purchased it individually, before OD Ultimate.
Through the OD Ultimate purchase, I was entitled to the update to version 3,
that and WindowBlinds were the reason I opted for OD Ultimate instead of individual purchases.
Now when I entered my serial into Impulse, it only shows v2.5,
and I cannot install it on my Windows 7 machine as it says something about "not compatible".
Version 3 was the current version when my "account expired", and the version I had installed.
But since Impulse refuses to restore my archives, I guess I'm getting phucked on that as well.

And since after my Desktop re-installation, I plan to install Windows 7 on my Laptop as well,
I'm guessing my Laptop archives won't restore either, since they were made on a Vista OS.
In which case that's an "add another got phucked" to the tally.

FFS, I can't even install SoundPackager, A FREE SOFTWARE...!!!
It gives me an activation error, WHAT THE PHUCK?  I mean, come ooonn, activation error on FREE software???

The ONLY thing I still have from my Stardock purchases is CursorFX which was an individual pre-OD Ultimate purchase,
and a few purchased Dreams which are of course now frikkin' useless coz I can't install DeskScapes v2.5 on Windows 7.

I couldn't really care less about SoundPackager, because I found a LEGAL way around that situation,
INCLUDING using enhanced packages, DeskScapes & WindowBlinds however I want back.

Yes Doc, I appreciate the help, don't take my reply personally, that's also why I wrote:
"if the answer you relayed to me from IRC turns out to be support's final answer".
All I am saying at this point, is that the Support Ticket regarding the expired account is still open,
and therefore am unsure if what you found out will in fact be the final answer.

A different OS?  No, as I said, I tried to restore the Windows 7 Stardock archives I made,
ON the re-installed Windows 7 machine, same OS, same machine the software was previously on.

That didn't work, so I copied my current Stardock archives from my Vista Craptop,
where all the Stardock software I have installed STILL works,
and tried restoring that, that didn't work either.

The idea with the separate partition is, as far as I can see, pointless.
For example, if I restored a Vista Stardock archive, to a Vista partition,
what good does that do me if I want to use the Stardock software on Windows 7.

Or am I missing something, and there is a way to transfer the software from a Vista Laptop,
to a Windows 7 Desktop machine and use the software there?

Because restoring either my Windows 7 Stardock archives OR my Vista Stardock archives,
to my freshly installed Windows 7 desktop, doesn't work.


2 questions also still need answering:

• Firstly: Can a hardcopy of purchased software be obtained?
• And secondly: disregarding everything else, WHY do I get an activation failure on Software that is advertised as FREE (SoundPackager)?

I'm sure Stardock has archives of thier own of each released version of each program they release.
I really don't see the problem with giving access to the appropriate installer in cases like this.

I would counsel patience, M-203.  FWIW, I had a similar situation attempting to restore a prior version of WB on my system (no re-format, re-install, OS change, none of that - newer versions simply 'broke' functionality that was important to me without adding anything new for XP).  I still had an active subscription, so that was not the issue, it was just something about the archive file, one I had created using the automatic 'Archive Applications before updating' function, and it would not restore.  Support eventually provided me with a restorable archive for the version I wished to use, but it took a couple of weeks or so.

Given that we're not talking about anything critical to the use of your computer, I'm having difficulty understanding the urgency and vehemence of your complaints.  The way SD's support queue works has been a source of minor frustration to me, too, but when I've gone with it, they've always managed to do the right thing, though admittedly not always with the speed one might wish.

As for 'hard copy' - I don't know if it remains the case, but at the time of my last renewal, there was still an option to obtain Object Desktop on CD encountered during the renewal dialog.  It would obviously include only then-current release versions of the apps, however.  I doubt they would provide a CD after a subscription has lapsed (given the constant state of change of the individual apps, you can imagine how it would be difficult to know what were the then-current release versions of each app at the time you paid - it might be technically possible but cost-ineffective, don't know).

Hi, M-203

I have responded to your support ticket just now. Can you please attempt the restore in the manner I describe and respond with the requested information?

dc

Hi M-203,

I have just replied to your email. Hopefully this will resolve the problem.

Just fyi, never seen an archive work either. Hope they can look into that, it cost me my OD programs last time my account expired.

Thanks, M-203. Dewie did all the hard work.... Sorry none of my 'fixes' worked.

Glad it all turned out well, M-203.  I never doubted SD would make it right.  Just wish it wasn't quite so laborious a process.  And hope that SD figures out why the archives function is borked (for at least some of us) & gets it working as intended.

So...were "they" wrong or were "they" right?.....

 

And exactly who is this "they" people always seem to want to refer to?

....and why am I ending a sentence with a preposition?