Is there some big secret going on? Not trying to be a dick, but it seems several people are having the same issue (I am too. My programs worked fine, but I let the subscription lapse. Then I renewed it, but it was never "recognized". Now almost two weeks later, I have a new computer, new OS. After I installed Impulse I logged in with my credentials, and while it still has all of my info, it still won't recognize that I renewed my subscription. Nor can I even install any of the OD software, which as far as I knew, you could still use, just not get updates for once the subscription expires. I don't seem to be having any problems reinstalling the games though).
My "big secret" comment alludes to the fact that while people are saying their issues have been resolved, nobody's posting what worked for them! Sure, if it involves their serial number or other sensitive info, I can understand that. But if it was more of a procedural resolution, share, please? Thanks.