I purchased Object Desktop a week ago and still have not been able to download it. Subscribed to impulsedriven.com and when i go to "my software" all I see is updates to a few software programs - not object Desktop download. I sent numerous support requests and the automatic responses do not work - if I get them. Probably clogged up the network with reply emails but I'm anxious to start using the software. I bet it's probably a simple fix - wrong password, link, or maybe a system problem linking purchases to the website. Something that would take a real person a minute to fix. I'm extremely frustrated and even sent emails to the CEO and VP of Operations - no response. Without adequate email response I'm resorting to call someone live at stardock - support just gets voicemail and so does sales. Punching in random extensions and leaving messages (again no live people) hasn't worked. Are there real people at Stardock?
This should just be a simple download. I've spent more than 12 hrs trying viewing forums and every page web i can find just to discover how to download this software to no avail. Today I got an email from Stardock thanking me for my purchase and asking for my reveiw of the product (do not respond to this email in the message title)!
I'm sorry I'm human and have certain expectations about getting what I paid for - simply. I'm not a geek and might not be able to see what is obvious to some. It's now the weekend and I doubt I'll have any resolution. Does anybody know how to get in touch with this company to resolve such problems? Would like a real person. HELP!
Sorry for the drama. I'm the customer service manager for a large national retailer and our 800 customer service # rings right to my desk for resolution, and I am used to doing so.