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MichaelG04
MichaelG04
Join Date 04/2001
+12

new multiplicity update broke it for me

February 19, 2010 8:48:55 AM from Stardock ForumsStardock Forums

so i uninstalled and then installed the update through impule to MP today.  now the machines won't connect.  in the past you could sometimes use the reinstall_mpp_service.bat to fix the problem, but that doesn't work with the new version, tells me directory not found or path not found, don't really remember.  anyways, what can i check?

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MichaelG04
Neil Banfield
Join Date 04/2001
+1058 sdemployee
Reply #1 February 19, 2010 8:59:46 AM
from WinCustomize ForumsWinCustomize Forums

Why did you uninstall first?

Did you reboot after uninstalling?

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MichaelG04
MichaelG04
Join Date 04/2001
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Reply #2 February 19, 2010 9:03:05 AM
from Stardock ForumsStardock Forums

great, so i uninstalled and installed again, i got to log files popped up

 

Application start: 2010-2-19 13.29.7
Silent modeMode 1, short info
WARNING: Directory creation error: 183
Submitting activation request...Download: success
Activation result: 5
Application start: 2010-2-19 13.56.32
Silent modeMode 1, short info
WARNING: Directory creation error: 183
Submitting activation request...Download: failed
HttpSendRequestResult parsing error (1)Error activating the product
Please ensure the serial number entered is associated with the email you used.
 Try to activate the product again. If using Impulse you can right-click on the product and re-activate.
 Include this log file if contacting support.

 

 

and this one

 

Using silent activation with null serial mode.
Application start: 2010-2-19 13.29.8
Silent modeMode 2WARNING: Directory creation error: 183
Submitting activation request...Download: success
Activation result: 1Product successfully activated
Using silent activation with null serial mode.
Application start: 2010-2-19 13.56.33Silent mode
Mode 2WARNING: Directory creation error: 183
Submitting activation request...Download: failed
 HttpSendRequestResult parsing error (1)Error activating the productPlease ensure the serial number entered is associated with the email you used.
 Try to activate the product again. If using Impulse you can right-click on the product and re-activate.
 Include this log file if contacting support.

 

 

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MichaelG04
MichaelG04
Join Date 04/2001
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Reply #3 February 19, 2010 9:03:48 AM
from Stardock ForumsStardock Forums

i uninstalled first because impulse said it had to uninstall the previous version first.  i updated one PC, and it could still connect to the second PC, then i updated the second PC, and it stopped working altogether

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MichaelG04
Neil Banfield
Join Date 04/2001
+1058 sdemployee
Reply #4 February 19, 2010 9:06:15 AM
from WinCustomize ForumsWinCustomize Forums

Are you installing MP or MP Pro?

You should not have to uninstall the old version before installing an update which makes me think Impulse thinks you have switched product.

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MichaelG04
MichaelG04
Join Date 04/2001
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Reply #5 February 19, 2010 9:08:02 AM
from Stardock ForumsStardock Forums

and it definately sees the other machine, if i disable the firewall, it instantly tells me it can't connect, if i enable the firewall, it takes a while before it tells me that.  very strange

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MichaelG04
MichaelG04
Join Date 04/2001
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Reply #6 February 19, 2010 9:13:36 AM
from Stardock ForumsStardock Forums

well, it should be MP Pro i'll have a quick look and see what it did

 

yep, both machines are showing MP Pro.

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MichaelG04
MichaelG04
Join Date 04/2001
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Reply #7 February 19, 2010 10:08:37 AM
from Stardock ForumsStardock Forums

ok, well, i dunno what to do now, i rely on this app throughout the day and not sure what i'm going to do.

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MichaelG04
Excalpius
Join Date 01/2005
+73
Reply #8 February 19, 2010 10:17:55 AM
from WinCustomize ForumsWinCustomize Forums

My impulse is also saying I must uninstall the previous version before I can install the 2/18 release.  I've never had to do that, so I am going to wait on this update a bit based on this thread.  I'm running MP Pro and impulse says "previous version installed" in the main window.

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MichaelG04
MichaelG04
Join Date 04/2001
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Reply #9 February 19, 2010 10:29:02 AM
from Stardock ForumsStardock Forums

i seem to remember there being 2 processes for multiplicity running, now i only see Multipl.exe, and there is no service for it that i can see either.

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MichaelG04
MichaelG04
Join Date 04/2001
+12
Reply #10 February 19, 2010 10:30:46 AM
from Stardock ForumsStardock Forums

man, for some reason there are no archives in my folder either, crap i can't even restore it this totally sucks.  it even asked me if i wanted to create the archive, only an impulse and windowblinds archive in there, WTF man

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MichaelG04
Neil Banfield
Join Date 04/2001
+1058 sdemployee
Reply #11 February 19, 2010 10:31:11 AM
from WinCustomize ForumsWinCustomize Forums

If you open services, do you see Stardock Multiplicity listed?

Also have you rebooted since you installed?

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MichaelG04
MichaelG04
Join Date 04/2001
+12
Reply #12 February 19, 2010 10:32:50 AM
from Stardock ForumsStardock Forums

yes ive rebooted, nope, no stardock multiplicity service installed, on either machine, as i said before this happened in the past as well, and must of been common since there was that BAT file to reinstall the service, but that doesn't work with this version, either that or this install isn't complete

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MichaelG04
MichaelG04
Join Date 04/2001
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Reply #13 February 19, 2010 12:04:33 PM
from Stardock ForumsStardock Forums

ok, no response in a while, is it possible to locate an older version so i can install that at least and hopefully get it working again?

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MichaelG04
Neil Banfield
Join Date 04/2001
+1058 sdemployee
Reply #14 February 19, 2010 12:06:36 PM
from WinCustomize ForumsWinCustomize Forums

Is this a 32 or 64 bit install?

There should be a multisrv32.exe or multisrv64.exe in the Multiplicity folder.  Is it there?

Just check this on a secondary, not on the primary.

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MichaelG04
MichaelG04
Join Date 04/2001
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Reply #15 February 19, 2010 12:49:06 PM
from Stardock ForumsStardock Forums

the secondary is 32bit win7, primary is 64bit win 7.

secondary has multisrv32

primary has multisrv 64

now i notice that it no longer installs to program files/stardock/thinkdesk/multiplicity, it goes to startdock/multiplicity

 

 

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MichaelG04
Nakor
Join Date 03/2001
+41 sdemployee
Reply #16 February 19, 2010 5:49:24 PM
from WinCustomize ForumsWinCustomize Forums

From an elevated command prompt, you can run multisrv32.exe -install (or the multisrv64.exe as appropriate) and that'll force the service to install. Might want to run a -uninstall first in case its gotten some of the info written to the registry and what's half-there is blocking it taking successfully.

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MichaelG04
Quantumdog
Join Date 11/2004
0
Reply #17 February 21, 2010 3:34:45 AM
from Stardock ForumsStardock Forums

Had the same problem with the impluse update for MP Pro. When I run MP from impluse it shows I'm connected to each machine until I try to go to that machine and then I get protocol error. It will not install the update unless you uninstall the previous version. When I attempt to go to my link to download the program outside of impluse ( req my serial number's ) I'm told Invalid host. Everytime their is a update to MP I go thru this. Once it's working it's the greastest thing since sliced bread, but when it's not you really Hate it.

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MichaelG04
Quantumdog
Join Date 11/2004
0
Reply #18 February 21, 2010 4:21:17 AM
from Stardock ForumsStardock Forums

Reinstalled MP from my serial number link and was able to get it to work on the one machine, will do same on the other machines in the morning.

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MichaelG04
c242
Join Date 03/2001
+381
Reply #19 February 21, 2010 6:16:56 AM
from WinCustomize ForumsWinCustomize Forums

Had that happen to me also, 1st time Impulse wanted me to uninstall a previous version (MP Pro here). After several restarts and reconfiguration of the primary/secondary roles it now works as usual. Win 7 64bit here on primary and 2 secondaries.

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MichaelG04
Shirley
Join Date 04/2008
+175
Reply #20 February 22, 2010 10:25:12 PM
from Stardock ForumsStardock Forums

For those who are prompted to uninstall and reinstall, is this on the primary, secondary(ies), or both?

Multiplicity needs the service running on any secondaries to connect.  If you don't see a service running on your secondaries, first try what Nakor posted above.

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MichaelG04
Excalpius
Join Date 01/2005
+73
Reply #21 February 22, 2010 11:27:03 PM
from WinCustomize ForumsWinCustomize Forums

I was prompted to uninstall on the secondary.

 

Note that Multiplicity has now failed utterly for me on these two machines.  I've even uninstalled the 1.24 beta, turned off prereleases in impulse, and went back to 1.22 on both machines...no luck.  Multiplicity is deader than Duke Nukem right now.  8(

 

EDIT:  Today's 2/22 non-prerelease 1.22 version solved the problem for me, but I had to turn off "Show Prerelease Versions" to get this version.

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MichaelG04
MichaelG04
Join Date 04/2001
+12
Reply #22 February 23, 2010 7:46:32 AM
from WinCustomize ForumsWinCustomize Forums

Quoting Nakor,
reply 16
From an elevated command prompt, you can run multisrv32.exe -install (or the multisrv64.exe as appropriate) and that'll force the service to install. Might want to run a -uninstall first in case its gotten some of the info written to the registry and what's half-there is blocking it taking successfully.

this worked for me, thanks!

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MichaelG04
c242
Join Date 03/2001
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Reply #23 February 23, 2010 8:20:56 AM
from WinCustomize ForumsWinCustomize Forums

What irritates me a bit :

 

 

MPC 1.24 beta is up and running on this machine (primary, updated via Impulse). It shows uninstalled and 'previous version installed' ?

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MichaelG04
Shirley
Join Date 04/2008
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Reply #24 February 24, 2010 11:16:15 PM
from Stardock ForumsStardock Forums

What version is Impulse saying is available for you?

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MichaelG04
c242
Join Date 03/2001
+381
Reply #25 February 25, 2010 4:51:45 AM
from WinCustomize ForumsWinCustomize Forums

1.24[beta]. I will do a complete un- and re-install and see what happens.

 

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