Same problem but when i write to the support team i get the following:
Thank you for your email.
Your email has been filtered and has -NOT- been read due to the following reasons...
1) It matched or contained key items which caused it to be flagged as spam
2) It did not have a subject
3) The body of your email was blank
4) The attachment was a BMP file. To conserve size, please convert it to a JPG or GIF.
5) It contained profanity or abusive language
6) You use a mail filtering/certification system, which requires us to validate our email address
Please restructure your email and resend it so that we may assist you.
Please do not reply to this email.
but i just wrote my problem down it's the same than x317's