On Monday, my gas meter was due to be changed due to it's age.
So at 6pm an engineer arrived, who, I am since told by British Gas, was fully qualified. Given an IQ of about 31, qualified in what I don't know.
He tried to restart my heating by repeatedly pressing the transmitter reset button, which now has pencil marks around it. All that did was disable the heating. He left me then, saying that it would eventually restart. No it didn't.
So I called British Gas. They had the audacity to say my heating was faulty and they could send an engineer out at a cost of £150.00. Following a few choice words they insisted it was nothing to do with them.
After 5 hours of no heating, reading the boiler manual, and several restarts, I gave up. The last restart must have reset it because after an hour the heating came on, on it's emergency mode. From there its easy to set the transmitter, so my heating was working.
Tuesday I phoned the complaints line and told them what had happened, and what I thought of British gas.
I had a call this morning from another engineer wanting to come and fix it. I said there was no need as I had got it working. I explained what had happened and his comment was the engineer who came had not followed the boiler manufacturer's recommended restart procedure. No sh**...
So, if I hadn't fixed it myself, I would have been three days without heating thanks to an engineer who hadn't got a clue how my boiler worked. If he wanted to test the gas supply, all he had to do was turn the hot water tap on... duh!
So there you go. That's why British Gas has one of the worst customer service records in history.
If a British Gas engineer ever sets foot on my property again, I have a piece of lead gas pipe ready and waiting 
