I'm now having this problem and has since just occurred with my recent promotion.
I don't know if this is related, but when I first log on I'm listed as citizen. I have to go to my settings from my personal pageto fix it. I don't change anything there, just open the page and refresh. Then my rank shows correctly again
This may not be related to the OP..... if so, I apologize for hijacking the thread.
Worked for me Thanks for INFO
If your level changes, such as a promotion or becoming a customer, I would always advise to log off then log back in, and clear the cache/cookies.
Thanks but did not work for me