mebion...I think I answered in another thread:
Click on the left orb (lightning orb) and select 'change logon'
then, examine logon name and password. type in your name/password if incorrect and 'ok'
then click again on the orb and update. If it still doesn't appear, right click on mycolors and check if installed properly.
If it is and ankh doesn't appear, open a ticket with stardock support. If not installed peoperlt answer appears, update and recheck. If still not installed properly (you will have to reboot after the prior step), uninstall it through Impule and reinstall (the usual proviso about firewalls and antivirals) and reboot.
If it still doesn't appear, you'll have to talk with sd support.