seeing as bootskin is free, demanding mney back is a moot point
--- Start rant ---
It's consistent with the previous troublesome (minor) apps from Stardock. If there's too much issues with it, make it free...
It's a win/win situation really... People won't be charged for flaky software, Stardock gets publicity for being cool guys who give out software for free (and it DOES work for most people), and devs can prioritize commercial software over the less important free stuff. It's free... You can ask for fixes, but you can't demand them. They'll sort it when they have time.
I see this as a *GOOD* thing. Windows is overly complicated when it comes to the bootstuff, and it tends to get more and more troublesome over time... While bootskins and logons are nice, they're definetely non essential, and I don't really give a d**n about if they don't work for me. Better they work on getting things like cursorfx, objectdock, right click and whatever else in order first. Simply because I use (and in some cases, want to use) them on a regular basis on my 64bit OS.
And as for asking for refunds... Even if you DID pay for an OD subscription, there's no way you bought it only for getting a bootskin on your computer, even if you got it while it was required for having access to the app. It's not in any way a killer feature, and there are other free ways to change the bootskins. (Oh, and if bootskin pro won't work for you... good luck on making it work in some other way, you'll definetely need it).
--- End rant ---