Thanks for the help, I just sent an e-mail. Though I might add, after purchasing the program it gave me a cerial code... but I have not been prompted to enter it at all yet, despite reinstalling the program.
EDIT!: The problem has been resolved. I had a transparency issue with my windows blinds program that someone helped me solve, and the solution also fixed this error. My Windows Experience Index Score just needed to be refreshed. Previously it was displaying a 1.0, but once it was refreshed it showed 5.9 and allowed me to do whatever I wanted.