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Corey Malone 1

Join Date 10/2005

windows blinds bug (unresolved after 5 months)

Ticket ID: ECX-130973

windowblinds

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ZubaZ

Join Date 11/2001

+917

When did you create your ticket?
Did you get an autoreply? If not, it may have been eaten by spam filters.
Perhaps they are working on it now but have no update.
Perhaps they have not gotten to your case yet.

You can always check status here: https://esupport.stardock.com/

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Corey Malone 1: My apologies for your troubles. I assure you the lack of response to your ticket was unintentional. I have been unable to find your ticket within the support system.

I have sent you a private message here asking for some other information regarding your open ticket.

-Mike

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I've searched our e-mail system and can not find this ticket, I only show one you entered back in January.
Please enter a new ticket.

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Thank you, I wasn't aware that my support ticket could be lost!
Here is the new one "ZGA-225851". I hope it is has been submitted properly.

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Support has been weird lately esupport.stardock.com refuses to accept my email and password and gives me invalid message - I have not changed them and they work fine at joeuser and wincustomize and are cross referenced for 2 years plus - worked fine until recently.
If I ask to send me password it never arrives to me - not filtred at my end, I have purchased and received mail from stardock.com OK.
What has changed is that my country in my address has been changed by who knows who to IR whereas it should be IE so am I on a ban list? I cannot change from Iran to Ireland under settings- it just jumps back to IR when I enter Ireland. Ireland is IE !!!

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Corey Malone 1: Yes, we have received your ticket and I am forwarding your report of the problem to the WindowBlinds developers (you reported a problem with the positioning of mouse tracking on a maximized window when using a skin with left-justified titlebar buttons).

Ausvet: esupport.stardock.com does not share the same account login system with your Stardock.net account. Similar to your Stardock Store account, the login and password are different from your Stardock.net account. If you submit a ticket at https://esupport.stardock.com or send an email to support@stardock.com, you should receive an autoresponse with your account details.

Mike

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I was just wondering the status of case ZGA-225851.
I have received no response from stardock beyond the forums.
thank you,
Corey

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Corey: Your case is still escalated in the developer's queue. We have not forgotten about you. I had reproduced this problem prior to firing off my report to the developers, which would help speed it through the resolution process.

We do not always receive notice when an issue has been fixed (usually unless it is a major issue), so I would suggest staying current with the WindowBlinds updates in the event a fix for this problem is included.

Mike

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I feel that stardock should work on windows blinds current problems instead of introducing new features. This bug breaks skins. Every time i see a new feature i wonder why they couldn't just fix this issue, if this is not a major issue why does it take 3 months to fix? Windows blinds is currently a defective product.

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I dont want to hijack your post...but i have been waiting for ticket CVA-299345 to be resolved..

cheers

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DorkCoffeez

Join Date 03/2006

+115

jeffo1 - Your ticket is also being looked at by developers. We will resubmit it on your behalf to see if we cannot ramp up the response time for you. My apologies for the wait.

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Stardock,
Becuase i have waited a long time for the resolution of this issue, i would like to assist stardock with a generic sample code on how i would attack the problem (speculating on how windowblinds works)

if (skin.perpixel & window.maximized & skin.captionalign = left)
{
skin.HotSpot_x_min = skin.HotSpot_x_min - skin.leftborder.width;
skin.HotSpot_x_max = skin.HotSpot_x_max - skin.leftborder.width;
}

what this does it adjust the hotspot x range due to the perpixel right/left border. for some reason only when the buttons are on the left does windows blinds not take into account the fact that the perpixel left border is not painted.

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anyone have an update on this case?

i hope its fixed before my next renewal, othewise i see no reason to renew my OD subscritpion, to pay for a defective product again.

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