Please try, uninstall Start11, reboot immediately (important), download latest version available in your account product download page: https://store.stardock.com/myaccount/products. Install it, reboot immediately again. Retest it and report back.
If the issue still appear, we still need this information.
Windows 10 or 11? Also need its full version and OS Build number. Please use Winver.exe.
Thank you,
Basj,
Stardock Community Assistant