I just purchased the curtains software and whenever I start my computer my screen flashes black whenever I log on and my start menu will not load Or open up. If anyone knows how to fix this please I would love to know
Hello,Sorry to hear you are having issues. Need to know more on your system.
ThanksBasj,Stardock Community Assistant.
Version: Windows 10 20H2
OS Build: 19042.685
Processor: Pentium(R) Dual-Core CPU E6600 @ 3.06GHz 3.07 GHz
RAM: 8.00 GB (7.87 GB usable) 64 Bit OS
Every time i hit the space bar my start menu and taskbar reload also.
Hello,
Do you have Start10 installed? What do you mean when you said "Start menu and taskbar reload"?
Thank you,
Basj,Stardock Community Assistant
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No I do not have start10 installed. It's really my whole desktop like explorer keeps restarting over and over. My screen will flash black and when it stops my start menu and taskbar are unresponsive. It will do that about 7 or 8 times before I can log out and back in and I have to do this every time I start my computer.
Try purge and reinstall as mentioned here : https://forums.stardock.com/500728/curtains-support-faq#CurtainsPurge , Make sure to re-download the latest version from your account. Reboot after the purge, re-install curtains. Make sure to install in its default directory, reboot again and retest it. Report back here.
Ok thank you
I did as you asked and its still doing it. It wasn't doing it before I installed curtains.
Try cleanboot to see if there is conflicting application with Curtains : https://forums.stardock.com/500728/curtains-support-faq#CurtainsServiceStart. Try that and report back.
ok
I have tried everything I can think of to resolve the issue even the solutions we went through and its still doing it so I think I'm just going to see if I can get a refund.
Sorry to hear that, you can ask for refund using this link : https://stardock.atlassian.net/servicedesk/customer/portal/4
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