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krash1256

Join Date 11/2017

Could Support Help Me Please

I upgraded my Object Desktop a week ago today and ran into some problems. I opened a ticket a week ago and haven't had any response. I understand that it was Thanksgiving but there were three days before that. Someone else posted on here about their problem and someone helped them. I asked the same in the same post and got nothing. I paid for a year of Object Desktop and haven't been able to use it for a week already. If someone can't help me could you PLEASE refund my money. I've been a customer for a very long time and have never had to wait this long to get a problem resolved. I'm sorry to be so harsh but I'm very frustrated.

Ticket ID: QAU-603-71828

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RedneckDude

Join Date 04/2009

+2223

Tell your problem here and maybe someone can help while you wait for support to respond. They don't work weekends, or holidays.

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Jafo

Join Date 03/2001

+1848

krash12207929 hi...

It looks like you're an unfortunate victim of timing. Stardock [and the rest of the US] is currently in the midst of Thanksgiving, so the office is essentially closed.

I'll link Support to your thread here and get them to sort things ASAP.

I'm not able to do anything directly as I am 10,000 miles from the Stardock HQ and my a reach isn't quite sufficient...

Please be patient, I'd expect some form of response within 24 ...

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Did you use PayPal when you purchased ObjectDesktop?

If you did is the PayPal email the same as your Stardock login email?

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sdrohan

Join Date 10/2012

+733

Quoting ,

quoting post

Fixed

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Thank you very much.

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