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starchaser01
starchaser01
Join Date 09/2015
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Online Gaming

September 13, 2015 2:20:26 AM from Stardock ForumsStardock Forums

Hello. 

I need help with something, I really don't know where to ask...

I play a game online, bought some items with real money from their official site, only to realize that they lied in the item description, the "product" is NOT what they say it is.

Is there a place/bureau/institution where I can report this abuse, so this company gets a investigation, a fine or something? After all, they lied, they got my money, they must be punished.

Thank you.

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starchaser01
onefiercepuppy
Join Date 07/2010
+4
Reply #1 September 13, 2015 6:56:26 PM
from Stardock ForumsStardock Forums

Too vague.  Without knowing at least what company you tried to buy from, or even where in the world you're from, there's not much to say other than the generic stuff, and the generic stuff isn't in your favor.

 

Most likely, no.  Most likely, you've lost money. Perhaps you didn't read the description well enough.  Perhaps there was fine print in a document you never knew existed but was mentioned somewhere.  Perhaps you waived all rights in the EULA.  Sucks to be on the receiving end of caveat emptor, but it happens to almost everyone at some point.  There may be some recourse if you can clearly demonstrate that what you paid for wasn't what you got.  If so, start by asking the company for a refund or credit.

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starchaser01
Nimbin
Join Date 01/2006
+118
Reply #2 September 14, 2015 2:26:06 AM
from WinCustomize ForumsWinCustomize Forums

Yet another unwitting victim of the so called "pay to win" phenomenon. The only real advice i could offer is to stay as far away from these games as possible unless the actual game developer is a well known reputable company. It sucks that you got ripped off this way because there are a lot of honest game developers and companies out there that do the right thing and then you get the rogues like the one you dealt with obviously are it it taints the entire genre for everyone. I hope you are able to work out some way of wreaking your revenge . 

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starchaser01
starchaser01
Join Date 09/2015
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Reply #3 September 14, 2015 5:19:44 AM
from Stardock ForumsStardock Forums

Hello, guys, and thanks for replying.

It's Wargaming.

And no, onefiercepuppy, I have not misread or missed anything. 

They wrote it clearly "a great choice". Well, it's not a great choice. Like so many things Wargaming sold in the premium shop. And i'm not the only one having this  problem with their lies.

" alt="wargaming, ishizuchi, former description" />

And now guess what? After I got into verbal fights with them and their supporters on the forum, they actually changed the description (which is now even more pompous), but they didn't made any modifications to upgrade the ship! WTF...

,,Sailing in at tier IV, this battleship is often thought of as a proto-Kongo (a mean ship in its own right). The Ishizuchi is the perfect Premium ship to master the fundamentals of battleship captaining: big guns, heavy armor, and intimidation."

really, now...

We are in 2015. There is no institution that investigates cr*p like this? Wargaming and others like them don't have any high authority?

 

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starchaser01
starchaser01
Join Date 09/2015
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Reply #4 September 14, 2015 5:27:18 AM
from Stardock ForumsStardock Forums

Quoting Nimbin,
reply 2

Yet another unwitting victim of the so called "pay to win" phenomenon. The only real advice i could offer is to stay as far away from these games as possible unless the actual game developer is a well known reputable company. It sucks that you got ripped off this way because there are a lot of honest game developers and companies out there that do the right thing and then you get the rogues like the one you dealt with obviously are it it taints the entire genre for everyone. I hope you are able to work out some way of wreaking your revenge . 

 

Yeah, I heard that before. Pay to win. Well... the thing is I have a pretty good awareness, even with this cr*p I manage to destroy 4 enemies sometimes. I know very well it's not a "pay to win", the thing that annoys me and gets me frustrated is that they made it to be one of the worst ships and they described it in such beautiful words and they got  money for selling it... 

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starchaser01
starchaser01
Join Date 09/2015
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Reply #5 September 14, 2015 5:35:17 AM
from Stardock ForumsStardock Forums

Damn, I cannot insert the image I saved with that "great choice" description...

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starchaser01
benmanns
Join Date 12/2005
+93
Reply #6 September 14, 2015 5:54:06 AM
from WinCustomize ForumsWinCustomize Forums

It was your choice to buy in the first place.

Anyway you should contact the seller and tell them about the situation make a couple of screenshots from the item and description before you do so that way they cant change it in time.

Now contact the seller and tell them about your situation and try to claim your money back or ask for a refund.
If the item does indeed differ from the description, they will normally transfer your money back.
***This only will work if it is not a time based item for example quad damage for 4 hours or bonus experience.


If they refuse:
I hope you did use paypal
If you did you can open a ticket or give them a call send them the screenshots and tell them that the item does differ from the original description.
They will look into it and contact the seller and if true they will transfer your money back.

 

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starchaser01
starchaser01
Join Date 09/2015
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Reply #7 September 14, 2015 2:38:51 PM
from Stardock ForumsStardock Forums

Quoting benmanns,
reply 6

It was your choice to buy in the first place.

Anyway you should contact the seller and tell them about the situation make a couple of screenshots from the item and description before you do so that way they cant change it in time.

Now contact the seller and tell them about your situation and try to claim your money back or ask for a refund.
If the item does indeed differ from the description, they will normally transfer your money back.
***This only will work if it is not a time based item for example quad damage for 4 hours or bonus experience.


If they refuse:
I hope you did use paypal
If you did you can open a ticket or give them a call send them the screenshots and tell them that the item does differ from the original description.
They will look into it and contact the seller and if true they will transfer your money back.

 

 

The thing is - I don't want my money back. They can give me my money back, but they can't give me back the time I lost with that sh*t. I want them to respond to a higher authority, be investigated and pay a fee for misleading/fraud, and this is what I am asking - is there such thing? 

Is there someone who control the activity of these guys and punish them when they do things like those I described before? 

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starchaser01
benmanns
Join Date 12/2005
+93
Reply #8 September 14, 2015 2:50:20 PM
from WinCustomize ForumsWinCustomize Forums

Well then you need to start a petition, get enough poeple to subscribe to it.
If not it will cost you money since you will have to pay for the investigation, done by whoever you choose to take care of the case.
 

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starchaser01
Cauldyth
Join Date 07/2004
+29
Reply #9 September 14, 2015 3:32:53 PM
from Elemental ForumsElemental Forums

I'm not familiar at all with the game, but I'm afraid if your complaint is that the vendor described the product in vague flowery words such as "a great choice" and "the perfect ship to master the fundamentals" then you're out of luck.  Those are purely subjective terms and a matter of opinion, not quantifiable promises.

I can advertise a new snack food I've developed as "The most delicious food ever conceived of by man!" and it can taste like vomit smeared on a dog turd, and there's nothing my customers can do about it apart from not buy from me again (unless it actually contains vomit or dog turd).

 

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starchaser01
Primal_Savage
Join Date 07/2013
+184
Reply #10 September 14, 2015 5:16:03 PM
from Elemental ForumsElemental Forums

...they must be punished.

Consider leaving all your electronic devices at home, spend an afternoon Forest Bathing, and move on.

 

Anyhow, knowing where you're from might impact the answer to your question, so you're really not helping by remaining vague, purposefully or not. Based on the little information you've provided, it looks like you were just hoping to get better value for your money, which isn't likely to get you much more than a $15 refund, if at all. I feel it's a fairly inexpensive life lesson, you should learn from it.

Otherwise:

1. Fight through your Credit Card, Paypal, or whatever payment company you've used;

2. Contact the Better Business Bureau (BBB) or equivalent wherever you are. Even though Wargaming USA isn't accredited by the BBB, they may consider resolving the issue through the BBB;

3. You may have a Consumer Protection Act wherever you are. If so, you may have a Consumer Protection Association or similar, which you may want to contact. There may or may not be conflicting laws issues as the EULA used by Wargaming refers to the laws of California.

Whatever you decide to do, Good luck!

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starchaser01
onefiercepuppy
Join Date 07/2010
+4
Reply #11 September 14, 2015 8:41:37 PM
from Stardock ForumsStardock Forums

Quoting starchaser01,
reply 7

 this is what I am asking - is there such thing?
Is there someone who control the activity of these guys and punish them when they do things like those I described before? 

There is not.  You have chosen poorly and are suffering the consequences. You can engage in myriad frenzied objections (Primal_Savage has listed, in decreasing order of probability of short-term success, quite a few very good options) but ultimately you bought a thing and didn't like it.  There is little recourse.  You got what you paid for, and at a glance, what was advertised.  You not liking it doesn't make it fraud, and even though "return for refund" is so common in many countries that it may seem like a given, it actually isn't always required of vendors.  This is an excellent opportunity to take away a life lesson in consumer wariness.

 

You have lost a trifle of money.  Don't get so wound up that you lose sleep, too.

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starchaser01
Jafo
Join Date 03/2001
+1801 sdemployee
Reply #12 September 14, 2015 11:32:37 PM
from WinCustomize ForumsWinCustomize Forums

Follow 1,2 and 3 in reply 10.

Avoid any all similar online misrepresentation s.

Don't go postal on social media as it will only come back to bite you....either your reputation or a libel suit....

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starchaser01
starchaser01
Join Date 09/2015
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Reply #13 September 15, 2015 3:56:58 AM
from Stardock ForumsStardock Forums

yeah...

thanks for your ideas, guys

I have found what I need. 

https://icpen.org/

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