I've been using Fences 2 since Oct 2013 (and v1 since 2011). I did a Win 8.1 clean reinstall Monday and then reinstalled Fences, 2.13 I presume. Tried to activate it and it didn't recognize my email/pw. Went to the site and it didn't recognize my registration email and pw there either, but when I entered that very same email to reset my pw, the email came and I was able to reset the same pw. But trying to activate or log onto the site, I kept getting the invalid error message (to post this, I just registered with a different address). So, I have two questions:
1) Is there a license file? If so, can I copy it back to the appropriate place from a backup to get around the activation problem?
2) How long does it take Stardock to respond to problems like this? It's been four days, which is relatively long in the software business for existing paid customers.
I can also note that with Stardock 2.13 installed (but not activated), my desktop icons wouldn't move, and I had to uninstall the program. Is this a Win 8.1 problem redux? When v2 came out, I couldn't upgrade for over a year, until 2.11 came out, because it didn't work properly with Win 8 here. Thanks,
