renewal question

By on August 29, 2014 3:39:21 AM from Stardock Forums Stardock Forums

Aleatoric

Join Date 01/2002
+25

Just curious.

I've been away from things the last year or so, due to family issues and being pretty sick myself, and so just now decided to renew my Object Desktop and Wincustomize subscriptions.

The wincustomize subscription renewal completed immediately, with no issues, but I got some sort of error / informational message from the Object Desktop renewal. Don't remember the text of the error offhand, it was something like, 'we'll be in contact', or words to that effect (as a side note, I was still actually charged (pending) for the renewal).

What's the deal here? Are you manually approving / disapproving the purchase of Object Desktop subscriptions? If so, why charge my account before  said approval?

And, why would the Wincustomize subscription take immediately, but I then get forced to wait for the Object Desktop sub?

It just seems kind of odd, that's all. I tend to figure that when I buy something, and then get charged for it, I then get access to that 'something'.

So, what's up?

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August 29, 2014 5:37:04 AM from WinCustomize Forums WinCustomize Forums

Hey, Aleatoric...sorry to hear you were ill, but glad to see you back.

You should dash off an email to support@stardock.com. If you got a receipt or anything like that, attach it to the email along with the url of this thread. Sometimes problems pop up with different payment methods...generally to protect 'you' (the real Aleatoric) and SD from 'no goodnicks'.

I've noted the url and will try to get someone from support to take a peek. If I don't succeed, just remember...it's Friday and the Labor Day weekend to boot...so it might take a bit to get back to you. *Hoping I'm wrong.*

 

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August 29, 2014 8:35:55 AM from Stardock Forums Stardock Forums

Your order has been processed and is on your account now.

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August 29, 2014 8:52:43 AM from WinCustomize Forums WinCustomize Forums

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August 29, 2014 11:49:54 AM from Stardock Forums Stardock Forums

Quoting Gargabee,

Your order has been processed and is on your account now.

Cool, thanks.

I wasn't horribly worried about it, this *is* Stardock, after all, it just seemed kind of odd.

 

Quoting DrJBHL,

Memorial Day weekend to boot

That could be a problem, I've been time travelling again?

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August 29, 2014 12:08:22 PM from WinCustomize Forums WinCustomize Forums

Crap...I meant Labor Day. Was copying your post's link to forward to Support. Ah well.

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October 30, 2014 7:52:59 AM from Stardock Forums Stardock Forums

object desktop manager shows no software and says subscription expired

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October 30, 2014 8:06:34 AM from Stardock Forums Stardock Forums
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October 30, 2014 8:19:41 AM from Stardock Forums Stardock Forums

Spud - We are working on this issue at this time. In the meantime, please download your software from your My Downloads page here: https://store.stardock.com/login.aspx?ReturnUrl=/myaccount/products 

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October 30, 2014 10:00:19 AM from Stardock Forums Stardock Forums

Spud - This issue has been fixed. Please logout of ODM and back in.

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