Fraudulent companies posing as Iolo or System mechanics

By on August 10, 2014 5:51:34 AM from JoeUser Forums JoeUser Forums

DrJBHL

Join Date 04/2002
+2162

 

Since there are members of the community who use/used iolo and System Mechanic, I’m posting an email I received from them. This is the warning which I received from Iolo:

“It has come to our attention that entities with no affiliation to iolo technologies, representing themselves as "System Mechanic," have been contacting both iolo customers and members of the general public claiming that they have been alerted to computer "errors," "trouble signals," "malware," and possibly other system failures in the call recipient's computer.

These fraudulent entities, under the guise of offering technical support service to remediate such problems, attempt to gain access to the call recipient's computer by directing the call recipient to log into a website or giving them permission to access the recipient's computer through a remote desktop session. The fraudulent caller may begin by sharing some basic information, such as your name, email address or phone number, in order to appear as a legitimate iolo representative.

iolo does offer a support service, iolo Premium Services or "iPS," which offers expert help for computer, printer, smartphone or other digital devices. iPS representatives would not call a consumer to sell services based on "alerts" generated by iolo software products or an individual's computer in general. iolo Premium Service representatives always identify themselves as such and only contact individuals who have previously signed up for iPS.

iolo technologies, maker of System Mechanic, does not make unsolicited calls to our customers, and we do not monitor or have the capability to monitor the PCs of consumers who have installed the iolo software.

If someone claiming to be from "iolo" or "System Mechanic" contacts you regarding alerts or messages from the product do not provide any information and contact iolo to verify.

Sincerely,
iolo technologies”

Clearly, the unsolicited calls, etc. are the same technique used by cyber criminals who pose as Microsoft, etc.

As for the email warning, it gives a link (removed) in the “contact iolo” in the last sentence. I couldn’t help but mouse over this link and it gave an address which was “http”, not “https”.

I strongly suggest that if you receive such a “warning” by phone, you NOT heed it whether you are or are not an iolo customer. On iolo’s verified website, this additional warning appears:

“Fraudulent Companies Posing as iolo or System Mechanic

It has come to our attention that entities with no affiliation to iolo technologies, representing themselves as “System Mechanic,” have been contacting both iolo customers and members of the general public claiming that they have been alerted to computer “errors,” “trouble signals,” “malware,” and possibly other system failures in the call recipient’s computer. These fraudulent entities, under the guise of offering technical support service to remediate such problems, attempt to gain access to the call recipient’s computer by directing the call recipient to log into a website or giving them permission to access the recipient’s computer through a remote desktop session. The fraudulent caller may begin by sharing some basic information, such as your name, email address or phone number, in order to appear as a legitimate iolo representative.

Neither iolo nor iolo authorized affiliates makes unsolicited sales calls for technical support services. iolo does offer a support service, iolo Premium Services or “iPS,” which offers expert help for computer, printer, smartphone or other digital devices. iolo Premium Service representatives always identify themselves as such and only contact individuals who have previously signed up for iPS.  In addition, iPS representatives would not call a consumer to sell services based on “alerts” generated by iolo software products or an individual’s computer in general.

While iolo continues to pursue these scammers, we strongly caution anyone receiving unsolicited calls under the guise of “System Mechanic,” or iolo technologies, that such calls are not associated with iolo in any way.”

If you choose to contact iolo, do so on the phone which can be verified independently.

Their phone number is: 323.257.8888

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August 10, 2014 12:51:01 PM from JoeUser Forums JoeUser Forums

Never ends, does it?

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August 10, 2014 3:30:25 PM from WinCustomize Forums WinCustomize Forums

For it to end, they'd have to want to find honest work...just not part of their brain chemistry.

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August 11, 2014 12:02:53 PM from WinCustomize Forums WinCustomize Forums

Saw that email and delete...delete...delete.

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September 3, 2014 1:50:53 AM from WinCustomize Forums WinCustomize Forums

I am so tired of hearing/reading about fraudsters and scammers.  If only there were a way the ordinary person could easily trace back to the source and blow the effers up with an online nuke... cos castration simply wouldn't be sufficient.

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September 3, 2014 7:12:41 AM from WinCustomize Forums WinCustomize Forums

I still get those emails but in my 'scam' folder and I never ever open up anything in there.

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