Renewal Issue

By on July 21, 2014 11:48:06 AM from Stardock Forums Stardock Forums

tonysantucci

Join Date 07/2014
0

Is there an issue with renewing subs?  I renewed my sub this morning and the license isn't appearing either online or in the Object Desktop Manager.

 

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July 21, 2014 12:32:07 PM from WinCustomize Forums WinCustomize Forums

Are you sure you renewed the correct account? What I'm seeing is just a renewal, but nothing else on that account. If you'd like you can write in a support ticket regarding this forum post so we can continue assisting you.

http://esupport.stardock.com/index.php?/Tickets/Submit

 

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July 21, 2014 12:34:39 PM from Stardock Forums Stardock Forums

I did put in a ticket , I've put additional details in the ticket about the source email address changing since the old email address had been retired for a while now.

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July 21, 2014 9:59:10 PM from Stardock Forums Stardock Forums

How long should I expect to wait for an answer?

 

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July 22, 2014 8:12:02 AM from Stardock Forums Stardock Forums

I have now responded to your ticket.

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