Problem with MalwareBytes

Stops working when trying to update

By on May 20, 2014 7:12:44 PM from WinCustomize Forums WinCustomize Forums

Uvah

Join Date 05/2006
+737

Went to MalwareBytes website and read some of the forum posts. No help there. Uninstalled Mbam and downloaded a new one for a clean install. After the uninstall using ASC's uninstaller which takes out left over files did a reboot and installed Mbam. Ran it and the same thing happened. Back to the website where another post says to delete rules.ref. So I did that and tried again to run Mbam. No help there either. Did three online scans with TrendMicro, Kaspersky and Bit Defender and all came up clean. The problem started after using ADWcleaner dl'd from Major Geeks. I think it took out some files it wasn't supposed to. Any ideas?

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May 20, 2014 7:32:29 PM from WinCustomize Forums WinCustomize Forums

To confirm your thought, uninstall the ADWCleaner via CCleaner and clean the registry as well.

Reboot, and reinstall Malwarebytes. Then see if it works...

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May 20, 2014 7:34:04 PM from WinCustomize Forums WinCustomize Forums

Have you tried going back using system restore?

 or

sfc /scannow

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May 20, 2014 7:50:35 PM from WinCustomize Forums WinCustomize Forums

That was the first thing I did, get rid of ADWCleaner through CCleaner and I did do a system restore. Neither one worked. Another post on the website said Mocrosoft Security Essentials should be uninstalled saying it is the culprit. I don't see how as they both worked fine together up until now. But just to see if that was true I uninstalled MSE, rebooted and tried Mbam again. MSe is not the culprit. Mbam still stops working when I try to update. It even quits during a scan.

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May 20, 2014 7:54:04 PM from WinCustomize Forums WinCustomize Forums

Malewarebytes won't run or won't update?

 

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May 20, 2014 7:55:13 PM from WinCustomize Forums WinCustomize Forums

It won't do either one. Another thing I noticed with regards to dialogue boxes. I get this weird two tone blue where it used to be skinned. Not all of them though. This too happened after I ran ADW.

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May 21, 2014 6:56:08 PM from WinCustomize Forums WinCustomize Forums

uvah get this fixed yet?

 

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May 22, 2014 1:52:06 AM from WinCustomize Forums WinCustomize Forums

Ross, get MalwareBytes Chameleon. It'll run a cmd prompt, kill anything that's keeping MalwareBytes from installing/running, then it'll install malwarebytes for you, and clean the system.

 

I just had this same problem on my brother's rig, which was full of malware. He had MWB installed, it wouldn't run. MalwareBytes Chameleon fixed it.

 

https://www.malwarebytes.org/chameleon/   

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May 22, 2014 6:42:44 AM from WinCustomize Forums WinCustomize Forums

Thanks Jim. Gonna run it now. Ran it, it downloaded another mbam, did not install it. Rebooted as it suggested and installed it myself. It did not work. MalwareBytes still will not run.

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May 22, 2014 8:03:38 AM from WinCustomize Forums WinCustomize Forums

Hi Uvah I am experiencing the exact same problem already did the same as you verbatim. I don't have adwcleaner so it can't be that I can't figure this one out every time I try to update it just stops responding every single time. I've uninstalled 3 times now and reinstalled and I used Ccleaner every time still to no avail i'am at a loss!! I have also run chameleon as redneckdude said in his reply did not fix mine I have run multiple scans even from safe mode nothing found!! the darn thing just won't run it has to be a conflict somewhere I guess!  

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May 22, 2014 8:11:06 AM from WinCustomize Forums WinCustomize Forums

I even went to system repair that took it back to a further restore point. No luck. Even Chameleon didn't work. I are stumped.

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May 22, 2014 8:17:00 AM from WinCustomize Forums WinCustomize Forums

Quoting Uvah,

I even went to system repair that took it back to a further restore point. No luck. Even Chameleon didn't work. I are stumped.
Ditto on that completely stumped I was going to try sys repair but since it did not work for you no sense in trying that.  

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May 22, 2014 8:35:26 AM from WinCustomize Forums WinCustomize Forums

Uvah:

Go to your command prompt>Run as Administrator> type in chkdsk /f /r  (space between chkdsk and /f and space between /f and /r).

This will have a 5 step operation. You'll have to reboot for it to start. It'll take some time, so do something while it's doing its thing. It will reair ALL files, etc. That are problematic.

When it's done, it'll reboot into Windows. Hopefully, your problems will have been solved. If not, you may have to do a restore from a backup or a prior point.

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May 22, 2014 9:23:41 AM from WinCustomize Forums WinCustomize Forums

Hi DrJBHL I followed your directions as stated in your reply to Uvah Malwarebytes is now working fully and correctly as it should THANK YOU VERY MUCH!!!!!!!!!!!!!!!!!! 

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May 22, 2014 11:14:45 AM from WinCustomize Forums WinCustomize Forums

Certainly very glad to hear that, bodadog. 

Yrag taught me that one...and it's never failed me.

Hope it helps Uvah as well.

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May 22, 2014 11:23:29 AM from WinCustomize Forums WinCustomize Forums

Quoting DrJBHL,
Hope it helps Uvah as well.

Uhhh......nope. I let it do its thing. It finished and rebooted and I just tried to run mbam again and no go. I got a little desperate earlier and tried to restore it to factory specs. To my utter dismay, on my Toshiba......the recovery partition is missing. WTF!

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May 22, 2014 11:57:52 AM from WinCustomize Forums WinCustomize Forums

I don't know if this will help but here it is boot from your install disk go to repair click on repair the next window will show command prompt click on that type in the exact command specified by DrJBHL hit enter it does a better job at fixing all errors I did it this way and it started working correctly again.

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May 22, 2014 12:04:58 PM from WinCustomize Forums WinCustomize Forums

This laptop did not come with an install disc. There's supposed to be a recovery partition but that has mysteriously vanished. Care to lend me your's. Lol

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May 22, 2014 12:05:19 PM from WinCustomize Forums WinCustomize Forums

By the way I discovered this little trick on the Windowsclub using your installation disk to do a more through repair!

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May 22, 2014 12:07:00 PM from WinCustomize Forums WinCustomize Forums

Quoting Uvah,

This laptop did not come with an install disc. There's supposed to be a recovery partition but that has mysteriously vanished. Care to lend me your's. Lol
Which one I have 42 O.S on hand I would be more than happy to send you one! Well all but Windows 8.1 or 8 !

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May 22, 2014 12:15:17 PM from WinCustomize Forums WinCustomize Forums

Any version of Windows 7 32bit or 64bit I have all of them so I would be more than happy to help you out!

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May 22, 2014 1:08:24 PM from WinCustomize Forums WinCustomize Forums

Windows 7 Home Premium 64 bit. If possible a product key? Don't mean to be difficult. Should I PM you with an address?

So...how's this for even more weird. After unzipping Chameleon and running it yesterday I went back to the folder I put it in and...only the CHM file is there. All else is gone. I think my laptop is haunted. 

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May 22, 2014 1:24:55 PM from WinCustomize Forums WinCustomize Forums

How about e-mail me at nwolf16@cfl.rr.com. and yes I have a full install disk doesn't your laptop have the product code on it if not I can take care of that to if need be ok with you? By the way maybe you been hacked by the New F.B.I Cyber Weedies. Have you checked?

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May 22, 2014 1:38:52 PM from WinCustomize Forums WinCustomize Forums

I found a product key on the bottom of the laptop. Hope its the right one. I'll send you an email. On its way

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May 22, 2014 1:49:00 PM from WinCustomize Forums WinCustomize Forums

O.K sounds good I will get that out to you ASAP. Nice doin business with you LOL!!  By the way is the code for Windows 7 HomePremium 64bit?

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May 22, 2014 2:00:35 PM from WinCustomize Forums WinCustomize Forums

Quoting bodadog,
is the code for Windows 7 HomePremium 64bit?

Yup...the Win 7 that came with the laptop.

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