my search dial HELP

cant get it off my PC

By on March 20, 2014 11:39:25 AM from Elemental Forums Elemental Forums

ElanaAhova

Join Date 09/2008
+102

Current status:   SUCCESS.  "my search dial .com" successfully removed from firefox / PC.

I thought I was downloading Nvidia program, got My search dial 'tool bar.' Bad rep from WOT, and nasty redirects.  Really don't want it.  Cant get rid of it.  I used revo installer, OK.  Also revo uninstalled Firefox (browser it was on).  Including cookies and registry items.  Reinstalled firefox from firefox site.  My search bar is there, again.  Please help.  I don't like all the flashy stuff tying to get me to go places, and scan my PC .. and it wont stay off when I use tool bar add ons commands.  Bottom line:  How I get ALL of my search dial off my PC, like forever.  Revo installer did not exercise this demon.R

 

THANK YOU ALL! 

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March 20, 2014 11:51:01 AM from WinCustomize Forums WinCustomize Forums

Malwarebytes. Get it, run it.      http://www.malwarebytes.org/lp/lp4/?gclid=CLqGobi7ob0CFe99OgodBlIArA 

Also, HijackThis can help, but if you don't really know what you're doing, you can mess up your system with HijackThis.  

http://www.majorgeeks.com/files/details/hijackthis.html 

 

 

 Meantime, you should be able to disable it in Internet Explorer settings under manage addons, don't know about Firefox.

 

If you get the NVidia driver from NVidia, you don't get malware. Just saying.

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March 20, 2014 12:15:21 PM from Elemental Forums Elemental Forums

Thank s RND, it was in firefox.  I don't use IE.  I'm on Palemoon right now (the other browser I use).  I tried turning it off in the manage addons, and it pops right back up.  I'm running updated Malwarebites now.  Found 16 'suspicious' entry s almost immediately.  Hope this fixes it. Really prefer Firefox browser.  Has Web of Truth - which i rely upon a lot.   Up to 18.  Thank you again.  Will report back in in a a bit. 

 

edit:  yikes, up to 34.  Since my PC was clean before this mistaken downlaod, dial search is a really big, nasty, malware gate.

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March 20, 2014 12:19:44 PM from WinCustomize Forums WinCustomize Forums

I'm sure MWB will get it for you.  

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March 20, 2014 1:17:26 PM from Elemental Forums Elemental Forums

Oh, I went to majorgeeks and downloaed their guide.  at one point it says:

"  For Windows 7 users - to turn off UAC (UAC = User Account Control)

  1. Click Start, and then click Control Panel.
  2. Click User Accounts and Family Safety
  3. In the User Accounts and Family Safety window click Change User Account Control Settings
  4. Then move the Slider all the way to the bottom to Never Notify
  5. Click OK and then Yes to the popup warning that you are turning off UAC
  6. If it is already unchecked, then you should also notice a red shield with an X in it located in your system tray. Ignore any mesages about UAC being disabled.
  7. Click Restart Now to apply the change right away. (Restart even if you did not make the above change, we need to be sure that a reboot has occurred since the first time that UAC was disabled.)
  8. Keep UAC disabled until malware cleanup is complete and you have been given the okay to enable it.  "

However, my win7 control panel does not have "User Account sand Family Safety,"  - it has two separate items, "User Accounts" and "Family Safety."  Neither of these have "Change User Account Control Settings" or a slider.  What am I missing?

 

edit done running balywarebytes.  They were all "pup..." thingys.  Rebooted.  Re downloading firefox...see what happens.

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March 20, 2014 2:15:33 PM from Elemental Forums Elemental Forums

i reinstalled firefox and my search dial was there again.  I'm ditching firefox, alas,

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March 20, 2014 2:36:52 PM from WinCustomize Forums WinCustomize Forums

Quoting ElanaAhova,
i reinstalled firefox and my search dial was there again.  I'm ditching firefox, alas,
  ...but I believe there is something still on your pc, even if you ditch FF.   I could be wrong.

 

Had the same kind of problem some months ago.  The program that got rid of it was the one that is cloud based. Doc made a post about the program some time ago.  It was a 1 month trial, and it worked perfectly. Hitman Pro, http://www.surfright.nl/en/hitmanpro   ...     

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March 20, 2014 2:44:20 PM from WinCustomize Forums WinCustomize Forums

Quoting teddybearcholla,
Quoting ElanaAhova, reply 5i reinstalled firefox and my search dial was there again. I'm ditching firefox, alas, ...but I believe there is something still on your pc, even if you ditch FF. I could be wrong.

You're not wrong.

 

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March 20, 2014 3:43:06 PM from WinCustomize Forums WinCustomize Forums

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March 20, 2014 4:15:50 PM from WinCustomize Forums WinCustomize Forums

ElanaAhova...go to http://www.IObit.com

Download the latest free version, install it then run it. When the window opens you'll see where it say browsers. Click on that and it will show all the add-ons in each browser you use including toolbars. ASC, Advanced System Care, has its own uninstaller. It can effectively take out anything on the browsers you don't want. The first time you run a scan it should be a full scan. It takes some time but it will go through every file on your PC and take out everything that doesn't belong. It works and I use it religiously.

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March 20, 2014 4:54:31 PM from WinCustomize Forums WinCustomize Forums

You can Also See this post

 

http://forums.wincustomize.com/443419/page/2/#3352420

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March 20, 2014 5:30:39 PM from Elemental Forums Elemental Forums

@teddybearcholla  Thanks.. already did hitmanpro, is part of the majorgeeks recipe i'm working thru   

@Redneckdude    thank you...   change user account ctrl settings was part i missed! 

 

@Uval  IObit it is.  

 

@all I ran malwarebytes three tiems, each time it found more of the pup..yada items. RanIOBits  and it was way faster than malwarebytes...

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March 20, 2014 8:51:15 PM from Elemental Forums Elemental Forums

I've run all the programs, its still there.  failed to remove it.  When I use the toolbar on IObits, the remove button is greyed out.  Ditching Firefox.  The dial thingy does not show up on other browsers, so een though its on my PC, I won't get redirects and blinking ads all over. 

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March 20, 2014 9:21:10 PM from WinCustomize Forums WinCustomize Forums

Quoting ElanaAhova,
I ran malwarebytes three tiems, each time it found more of the pup..yada items.

Sounds like a self perpetuating thing.

Have you tried Microsft's Malware Removal Tool? http://www.microsoft.com/security/pc-security/malware-removal.aspx

Have you scanned your computer with "Herd Protect"? http://www.herdprotect.com/

I'm not at all a fan of disabling the UAC. I don't believe it's a wise thing to do.

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March 20, 2014 11:33:17 PM from Elemental Forums Elemental Forums

Hi Seth,  Toda raba.  I wondered about the UAC.  Ran herd protect, found 16 items.  SOme are part of other malremovals, some were deleted.  It a great and fast app.   

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March 21, 2014 12:18:49 AM from WinCustomize Forums WinCustomize Forums

In circumstances like this you may be better off cleaning and re-installing your OS..............

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March 21, 2014 1:55:14 AM from WinCustomize Forums WinCustomize Forums

Can any of these help

http://nz.search.yahoo.com/search?p=search+dial+toolbar+removal&ei=UTF-8&fr=moz2-ytff-tyc

 

if not read on-

 

If you require specialist help there's only 1 person  i know who can ,2oldgeek is the resident "expert" over at afterdawn he can help you get rid of it,others try however he 's top dog,link below will take you direct to forum section that deals with virus removal,you'll need an account so sign up will be necessary,tho if you haven't been creating back images with an imaging program or god forbid windows backup then perhaps a reinstall maybe a better way to go,personally that's what i would do more so tho for a more serious infection

http://forums.afterdawn.com/forum_view.cfm/166

 

 

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March 21, 2014 9:24:05 AM from WinCustomize Forums WinCustomize Forums

Download this: http://www.majorgeeks.com/files/details/rkill.html

Important!    Start your PC in Safe Mode. Run that tool, and then run Malwarebytes and a scan with whatever AV you are using.

Finish up with the Toolbar tools in this thread:  http://forums.wincustomize.com/443419/page/2/#3352420

Restart your computer in normal mode.

By not starting in Safe Mode, you are allowing the Malware to hide, protect itself and get reloaded every time you boot up.

Most rigs use repeated presses of F8 on startup to access Safe Mode. Yours may differ, so you may need to Google which key to press according to your make of PC.

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March 21, 2014 11:42:50 AM from Elemental Forums Elemental Forums

Thank you all.  SUCCESS.  PUP malware removed. 

 

edit:     

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March 21, 2014 11:51:14 AM from WinCustomize Forums WinCustomize Forums

  Don't you just love a story with a happy ending.

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March 21, 2014 3:45:44 PM from WinCustomize Forums WinCustomize Forums

No! its far from over, Elana should've had backup images ready at the minimum for just such an occasion however 1 image on 1 external hdd won't be enough,you'll need two , tho 3 would be preferable or two externals & 1 image on the current computer drive,there are other free imaging software's my preference is easeus todo backup free V5.5,later versions were changed to disallow medium compression on the free version so link is to v5.5

 

AD changed the way later downloads were got,so what will happen you'll download a binary file, which when executed will download the program to temp folder,once finished just click install,i can't remember if any offers are given or not,do not be concerned unlike the issue in this thread when you decline, it will decline any PUP & only easeus will be installed,since at this stage you most probably don't have any externals just let easeus choose default storage location as this can be changed later,regardless of what imaging program you use DO NOT DELAY capiche

http://www.afterdawn.com/software/security/backup_tools/easeus_todo_backup_free.cfm/v5_5

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March 21, 2014 6:25:07 PM from Elemental Forums Elemental Forums

@scorpNZ  re Backup image.  Took a quick look.  Interesting.  Think I understand? This means I could get a very large size external drive and 'backup my c and d drives onto the external.  And then, later, use the external to 'restore' or overwrite whats on my c and d drives?  Eliminate reinstalling win 7, all the drivers, all the programs, steam, word, yada?  DO I understand correctly? 

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March 21, 2014 6:32:53 PM from WinCustomize Forums WinCustomize Forums

Quoting ElanaAhova,

@scorpNZ  re Backup image.  Took a quick look.  Interesting.  Think I understand? This means I could get a very large size external drive and 'backup my c and d drives onto the external.  And then, later, use the external to 'restore' or overwrite whats on my c and d drives?  Eliminate reinstalling win 7, all the drivers, all the programs, steam, word, yada?  DO I understand correctly? 

Yes.

 

Meanwhile..

scorpNZ ....remember....punctuation is your friend....

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March 22, 2014 4:33:28 AM from WinCustomize Forums WinCustomize Forums

@jafo

When the brain engages i have to type quickly or it gets too far ahead,minimal punctuation allows me to keep up ,well that's my excuse

 

@Elana

Yes & sort of

D = i assume is the recovery partition this needs imaging only once by itself or as below along with C;however i like to make a separate image of D,then do the following in the next paragraph:=

C = i normally create a partition image directly after a reinstall & include the D partition if there is one;once done all future C images are system images of C only; using medium compression level.

The term system image maybe different if not using easeus,it's nothing more than the data only of partition C

Once the above have been created on multiple externals you can pick differing intervals for future images to be made;i personally make 4-5 more initial images (never to be deleted) at varying stages usually just before adding a few more 3rd party software's & windows updates (in other words add some 3rd party apps & some windows updates but not all at once).

 

After the 5th initial image is created or the last one; which is when all windows updates are installed & all 3rd party software;you can then setup a auto imaging scheme,which is used to create images that can be discarded as space is required;obviously older images get deleted as new ones are created.

 

Ok now down to the hard drives:-your most probably wondering why i said more than 2; it's because you can loose data on both at anytime & at the same time,yep personal experience taught me that;in the end it comes down to, "how much is that data worth to you " &  "can you afford to loose that data",how many posts or news articles have you seen where someone has lost personal data from a failed hdd (hard drive) or had  family photo's stolen,if they had multiple backups it wouldn't be an issue;so those multiple hdd's serve two purposes,they house your backup images as well as any other stuff you want to keep by drag n drop.

 

All images created can be browsed as tho it was a folder once the image is mounted simply by right clicking & selecting open;so long as the program that crated them is still installed or you have the boot disk (recovery disc) of the imaging program;basically it's a bootable cd of the imaging program

 

 

edit:above i mention drag n drop this is for loose folders or files NEVER EVER DRAG N DROP IMAGES as corruption may & can occur;yep happened to me;another thing to keep in mind is the only real way to test an image to make sure it will work is to use it to restore;it's also the reason i create all images independently on all externals coz if you drag n drop you may transfer an already buggered/corrupted image

 

edit 2:below is a link if you require specialist help with imaging,it's a place called Radified Community Forum they do nothing but talk imaging & has been around a while

  http://radified.com/cgi-bin/yabb2/YaBB.pl

 

 

 

 

 

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March 22, 2014 9:06:30 AM from Elemental Forums Elemental Forums

@ScorpNZ  c and d are separate physical drives. c is smaller and has OS.  D is for applications, games, word, writing projects, utilities.  Does this change what you would have written above? I appreciate your help and through descriptions.  This approach seems to be even better than a restore point. 

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