Big Disappointment

IObit & Smart Defrag 3

By on March 3, 2014 1:53:16 PM from JoeUser Forums JoeUser Forums

Daiwa

Join Date 07/2001
+212

I've used Smart Defrag since version 1 and been extremely pleased with it.  And IObit seemed like a solid outfit, on a par in my mind with Piriform.  The app has been trouble-free and efficient, doing exactly as advertised.  One of the better free apps out there in my experience.  The installer would offer to install the IObit Toolbar, but it was easy to decline - no muss, no fuss.

Things have change drastically with Smart Defrag 3.  After multiple installs, uninstalls, reg cleaning, and re-installs on 2 Win7 64bit machines, no love.  It will appear to install successfully, but the instant you click on the SysTray icon or the Settings icon in the app itself, it crashes out.  Same behavior on both machines, after multiple attempts.

So I figured no big deal since Smart Defrag 2 wasn't broken, I'd just go back to that version & wait until the bugs in 3 got sorted out.  I had the old installer for version 2.9, so I uninstalled version 3 and thoroughly cleaned the machine of all IObit remnants, rebooted and ran the 2.9 installer.

To my surprise and chagrin, the installation got hijacked, presumably because it has a 'phone home' function in the install routine, by IObit itself with a re-installation of version 3 on the fly!  Not only that, but it installed, un-bidden (in fact specifically declined in the case of the Toolbar), the IObit Toolbar, Advanced System Care 7 and IObit Uninstaller. 

This hijacking of a prior version install is the first of its kind I've ever encountered and is lame in the extreme.  Lame enough that all those apps are gone now & I will henceforth avoid all things IObit.  Blocking the install of a prior stable, functioning version in this way is simply not acceptable, even if it is a free app.  So back to Auslogics' Disk Defrag.

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March 3, 2014 2:15:43 PM from WinCustomize Forums WinCustomize Forums

I have version 3. No apparent problems, of course, I was already using Advanced System Care Ultimate with Antivirus.

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March 3, 2014 2:16:11 PM from WinCustomize Forums WinCustomize Forums

What I have found out from working with the Iobit support folks is that you need to exclude the exe. from skinning.  Haven't had to do that before but do now. 

I was able to decline the install of the other items.

 

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March 3, 2014 2:28:41 PM from WinCustomize Forums WinCustomize Forums

Hmmm, dunno what's going on with your setup and IObit, but mine updated okay to 3 and seems to be working as it should.  As for it hijacking your 2.9 installation, well I've not heard of such a thing, not from IObit, at least.

I don't know if this has anything to do with it, but I purchased Advanced System Care in a special deal that included Smart Defrag Pro, Driver Booster Pro, Uninstaller Pro and Secure Folder Pro, all for S19.95, which may be the difference... the pro versions, that is.  I've never accepted the toolbar and I've not had it install regardless, so it does seem to be unusual behaviour from a trusted, well respected software company.

Perhaps it would be worth your while emailing IObit to explain what happened and express your displeasure while seeking answers... cos if they respond in the same way as to a friend of mine, you may receive a complimentary pro package for your troubles.  It's worth a try.

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March 3, 2014 2:31:39 PM from WinCustomize Forums WinCustomize Forums

You could always give Auslogics a try. It's a pretty good defragger.

http://www.auslogics.com/en/software/disk-defrag/

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March 3, 2014 2:45:47 PM from WinCustomize Forums WinCustomize Forums

Doc - reread the last sentence up there.

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March 3, 2014 3:13:10 PM from WinCustomize Forums WinCustomize Forums

Missed that, not that it's a biggy, kona...was more concerned about the tool bar stuff.

Was wondering where you downloaded it, Daiwa. but glad you picked some good software.

A pity IObit screwed the pooch. I might give v.3 a try, just to see what's going on with that.

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March 3, 2014 3:16:17 PM from JoeUser Forums JoeUser Forums

Been so long since ran into an exclusion issue that I hadn't considered that, particularly given that SD2 has its own skins and did not require exclusion.  WB indeed on both rigs.  Perhaps that was playing a role.  Thanks for reminding me.  Might test the theory out of curiosity.

RND - Did you have to exclude SD3 or other IObit apps, too?

The hijacked install of 2.9 is the really troubling bit of work, though.

Appreciate the feedback.


Doc - got it from IObit's website.

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March 3, 2014 3:26:46 PM from WinCustomize Forums WinCustomize Forums

Quoting Daiwa,
RND - Did you have to exclude SD3 or other IObit apps, too?

Nope. Haven't excluded anything. Installed, ran, no problems. But, mine wasn't an update. Version 3 is my first version. Maybe that's the difference?

 

My other rigs have SSDs, which you do not defrag.

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March 3, 2014 3:41:59 PM from JoeUser Forums JoeUser Forums

Quoting RedneckDude,
But, mine wasn't an update. Version 3 is my first version. Maybe that's the difference?

I cleaned my rig thoroughly of all IObit software using Revo & CCleaner, followed by a reboot before the install so in that sense it wasn't an 'update'.  If there was anything left over before that 'clean' install of SD3 it was very well hidden.

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March 3, 2014 6:14:01 PM from WinCustomize Forums WinCustomize Forums

Quoting Daiwa,
If there was anything left over before that 'clean' install of SD3 it was very well hidden.

That just might be the case. I'd write to their support and ask them what the deal is...

Quoting Daiwa,
Doc - got it from IObit's website.

Interesting...when I clicked to dl SD3, I was redirected to MajorGeeks.

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March 3, 2014 6:26:30 PM from WinCustomize Forums WinCustomize Forums

Just buy an SSD and forget about defragging....... AND gain all the speed benefits too!

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March 3, 2014 6:39:31 PM from JoeUser Forums JoeUser Forums

Turns out it was a conflict with WB that SD2 didn't have.  Re-installed SD3 and excluded the .exe as philly suggested and it's no longer crashing.  Wish I'd thought of that sooner, so thanks for the reminder, philly.

Doc - When I re-downloaded it today, it redirected me to MajorGeeks, too.  Prior downloads came directly from IObit's site, as recently as last evening.

Still not particularly pleased with the prior version installation hijack business, which is just wrong on many levels.  For now, I'll let it ride.  Still merits the 'big' in 'big disappointment' but at least SD3 is running, without any unwanted apps.

BoXXi - I'm with ya there.  Would consider SSD but this rig may get retired in the not too distant future as it's been a daily driver for >3 years now.

 

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March 3, 2014 6:46:45 PM from WinCustomize Forums WinCustomize Forums

I have had zero issues with defrag3 and I recently uninstalled systemcare (I have some redundant apps) and still no issue. I wonder if it is exclusive to 64bit. I had an recent issue and had to run some stuff and iobit programs came up as problematic, which surprised me. I had to uninstall the iobit uninstaller and iobit malware fighter (which both 'slipped in' with another iobit install.

I am finding more and more software companies are doing this. I recently ran into this with Any-Video-Converter installing ASK Toolbar without permission. I happen to LOVE AVC so I emailed them and bitched accordingly. They not only apologized but sent me a license for the paid version of AVC AND helped me get rid of the damn toolbar that was installed.

I wouldn't hesitate to email iobit and let them know you've been a faithful/loyal user until now and tell them what your issue is. At the very least, if enough people complain they may reassess this new practice. There is just simply too much competition out there for these companies to ignore users issues forever.

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March 3, 2014 8:55:58 PM from WinCustomize Forums WinCustomize Forums

PerfectDisk Free Defrag is - IMO - a better option for those with a 'mechanical' drive looking for a free defragger. Tried them all last year......PerfectDisk, Smart Defrag, Defraggler and a couple more..........and PerfectDisk's smart placement option seemed to perform the best. Uninstalled the free version a few weeks back and purchased the full recently released version and could not be happier. Super fast boot times and great overall response from my drives. Not SSD speed but hopefully later in the year I can pop a 256gb SSD in to take over.  

 

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March 3, 2014 9:08:26 PM from JoeUser Forums JoeUser Forums

I see a 30-day trial, Leo, but no 'free' version listed on their website.  Raxco, right?

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March 3, 2014 9:22:52 PM from WinCustomize Forums WinCustomize Forums

100% fine. No tool bars...nothing. Works brilliantly.

Never tried PerfectDisk, Leo...but I'm perfectly happy with sd3 as I was with prior versions..

Don't know what to tell you, Daiwa.

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March 4, 2014 7:46:53 PM from WinCustomize Forums WinCustomize Forums

Daiwa.........Just checked the Raxco site and you are right, they've taken it down..........but I found an old link on Neowin.............Here.............http://www.neowin.net/news/raxco-goes-freeware-with-its-popular-perfectdisk

Download for the install seems to be working although I did not take it right thru' the install process as I already have the paid for version.

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March 5, 2014 8:32:48 PM from WinCustomize Forums WinCustomize Forums

So I just updated smartdefrag on a friends laptop and noticed...immediatley after the install the window opens to have you do a few more things to complete the install...and down at the bottom of this window (it's all black with small white font) are the options to ad the iobit toolbar, make iobit your homepage/search engine, etc...all with teeny tiny little boxes (pre-checked with blue check marks) .

 

I missed this on my own upgrade. I also imagine a LOT of folks miss it because they draw your attention to other stuff. So it's not like they are sneaking the stuff in in as much as they aren't making it very obvious that you can actually opt out.

I think that's what happened to me with AVC.

I cleaned up all the toolbar crap with AdwCleaner and Junkware Removal Tool (both work very nicely as one shot cleaners).

 

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March 6, 2014 6:05:07 AM from WinCustomize Forums WinCustomize Forums

I noticed on ASC when doing the install there's a bit that comes up with a check box for custom install. Tick it and other check boxes come up wanting to change your search engine and home page plus install the iobit toolbar. Just uncheck those boxes and you get none of the bloat.

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March 6, 2014 10:04:38 AM from JoeUser Forums JoeUser Forums

That's true for a 'normal' install, Uvah.  Wasn't the case with the 2.9 install - it just got hijacked: version 3 of SD was installed as well as all the other 'optional' apps without any opportunity to decline.  First time I've seen something like that occur.

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March 6, 2014 4:24:20 PM from Elemental Forums Elemental Forums

Also, Iobit programs don't uninstall properly.  And a funny thing is, I uninstalled Iobit Smart Defrag and tried to run Auslogics Disk Defrag Free and it doesn't even run.

Seems that their practices have got a bit dodgy.  I wonder how long it has been going on, or whether it is just coming to light now.

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March 6, 2014 4:46:01 PM from WinCustomize Forums WinCustomize Forums

When you uninstalled Smart Defrag did also run something like CCleaner to remove left over stuff from the registry and reboot before installing Auslogics Disk Defrag?

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March 6, 2014 4:59:13 PM from WinCustomize Forums WinCustomize Forums

Quoting StevenAus,
Also, Iobit programs don't uninstall properly.

Quoting Philly0381,
When you uninstalled Smart Defrag did also run something like CCleaner to remove left over stuff from the registry and reboot before installing Auslogics Disk Defrag?

I ran CCleaner, WiseRegistry Cleaner, and Glary's Utility. They don't get all of the iobit's lil' bits, as it were.

I came across AdwCleaner and Junkware Removal Tool in an article on BleepingComputers and these found and removed all the left over iobit stuff, including the iobit toolbar files and an AskToolbar installation exe file that kept popping up in 'My Documents'. (The AskToolbar crap was courtesy of Any Video Converter). The tools don't install anything, they just scan and remove crap. You may need to do a reboot with both, depending on what they find.

Here is a link to the article LINK

 

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March 6, 2014 7:57:23 PM from WinCustomize Forums WinCustomize Forums

JRT is a good one, use it occasionally. 

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March 6, 2014 8:43:14 PM from WinCustomize Forums WinCustomize Forums

Quoting PoSmedley,
an AskToolbar installation exe file that kept popping up in 'My Documents'. (The AskToolbar crap was courtesy of Any Video Converter).

That Ask [should read ASS] toolbar crap should be registered as trojan-like malware and declared 100% illegal everywhere on planet Earth, for all the trouble it causes people.  I can't begin to count how many times I've had people come to me with requests to remove it... which I did, but over the years it seems to have become more resistant to removal, thus requiring greater time and effort to eradicate it.

Frankly, the people at Ask who came up with this insidious piece of crap should be hung up by the nuts from and old tree for the crows to feed on.

Quoting RedneckDude,
JRT is a good one, use it occasionally.

Yep, Junk Removal Tool is a great piece of software that finds stuff that other tools miss/leave behind.  I love the fact that it is regularly updated, is portable/doesn't install on your system, and is very easy to use... one click to start, one click to fix.  I run it at least once a month just to check that I've not picked up anything nasty in my browsers, etc.  Most often the result comes back clean, but it pays to be vigilant in this day and age of programmers with ill-intent. 

JRT is free to use and can be downloaded from Majorgeeks

 

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