Activate of Fences Blocked

By on November 15, 2013 5:29:19 AM from Stardock Forums Stardock Forums

stephanesaurin

Join Date 11/2013
0

Hi,

 

I've bought Fences and Deskscape.

 

The activation of Deskscape was ok.

But regarding the activation of Fences, the system doesn't recognize my account, my email or my activation code.

 

I created a helpdesk ticket and no answer until now.

 

Thanks for any help.

Stéphane

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November 15, 2013 3:50:33 PM from WinCustomize Forums WinCustomize Forums

Hello,

I have answered the ticket you submitted. Please see it for further details and reply when necessary.

Thanks.

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November 20, 2013 8:52:12 AM from Stardock Forums Stardock Forums

Hi

I have the same issue: When trying to activate Fences, after entering my mail & password in the activation window I get the message that either the mail or password is wrong. But, I can login to my user account with the same credentials.

So it would be very interesting if you could share the proposed solution.

 

Cheers

- Michael

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November 20, 2013 9:41:05 AM from Stardock Forums Stardock Forums

Quoting Michael Bieri,

Hi

I have the same issue: When trying to activate Fences, after entering my mail & password in the activation window I get the message that either the mail or password is wrong. But, I can login to my user account with the same credentials.

So it would be very interesting if you could share the proposed solution.

 

Cheers

- Michael

It sounds like something is blocking your ability to activate.

In that case, please follow the steps at http://activate.stardock.com/ for manual activation.

If you run into trouble, please send us (support@stardock.com) the generated string or the text file (2240.txt) that was generated. With that we can process the activation.

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November 20, 2013 10:34:52 AM from Stardock Forums Stardock Forums

Thanks. I suspect that there is a proxy in our network. Is it possible to change the used proxy settings?

 

Cheers

- Michael

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