Roloccolor...its Susan's machine and I have Administrator privileges. Win8 is activated and there is no hotmail, she uses gmail. Did google search and it pointed me to a diagnostic tool from MS. The solution actually came from a place called ITWorld. The tool was a suggestion and it said the security settings had been changed and to check UAC. Did that and the settings were unchanged. It further suggested doing a system restore which I did and that solved the problem.