Update: WinCustomize/Stardock Downtime

By on September 11, 2013 9:07:26 AM from WinCustomize Forums WinCustomize Forums

Island Dog

Join Date 06/2003
+592

Yesterday we performed some server maintenance during which that time many Stardock services were not available.  Situations occurred where this downtime was extended beyond the estimated time and our team were working tirelessly to get everything back up and running.

All sites and services are back.  If you are still seeing any issues like broken images please do a hard refresh on your browser a few times and try again.  If problems persist, please post in this thread only so we can investigate further.

We apologize for any inconvenience this may have caused, and appreciate your patience.

 

28 Replies
Search this post
Subscription Options


Reason for Karma (Optional)
Successfully updated karma reason!
September 11, 2013 3:47:47 PM from WinCustomize Forums WinCustomize Forums

Reason for Karma (Optional)
Successfully updated karma reason!
September 11, 2013 4:16:25 PM from WinCustomize Forums WinCustomize Forums

Reason for Karma (Optional)
Successfully updated karma reason!
September 11, 2013 4:43:01 PM from WinCustomize Forums WinCustomize Forums

Reason for Karma (Optional)
Successfully updated karma reason!
Sign Up or Login and this ad disappears!
There are many great features available to you once you register. Sign Up for a free account and browse the forums without ads.
September 11, 2013 5:34:07 PM from WinCustomize Forums WinCustomize Forums

I did not realize how attached I was to this site until yesterday when I tried to connect and got a 404 error on every page. Was lonely feeling. Glad you got things fixed, and I think, quickly also. Thanks to all who worked so hard.

Reason for Karma (Optional)
Successfully updated karma reason!
September 11, 2013 5:37:12 PM from Elemental Forums Elemental Forums

Thanks Stardock, I got the 404 error so I just visited other sites and when I came back you were online again.  Good stuff!

Reason for Karma (Optional)
Successfully updated karma reason!
September 11, 2013 6:46:47 PM from WinCustomize Forums WinCustomize Forums

Not to complain, since I don't know what the maintenance was for, but the 'search' option is still severely broken. I like to use it when I want to find matching Rainlendars, docks, etc., and it's pretty hit and miss. Sometimes, nothing will come up at all and I use Google to find it, which refers me back to the page on WC where the skin is.

Don't know if you all are aware of this or not or if it is something that just isn't a priority...just thought I'd mention it.

 

 

Reason for Karma (Optional)
Successfully updated karma reason!
September 11, 2013 6:47:21 PM from Elemental Forums Elemental Forums

We love you guys!

Also for anyone interested in what we're doing...

 

 

Spoilers...

 

 

 

 

 

 

 

 

Ok, it's not very interesting but we're moving our server arrays to SSDs.  The old servers are like circa 2006 hard drives.

Reason for Karma (Optional)
Successfully updated karma reason!
September 11, 2013 7:06:16 PM from WinCustomize Forums WinCustomize Forums

Quoting Frogboy,
Ok, it's not very interesting but we're moving our server arrays to SSDs.  The old servers are like circa 2006 hard drives.

That's great and thanks for letting us know the main reason. 

Reason for Karma (Optional)
Successfully updated karma reason!
September 11, 2013 7:15:33 PM from WinCustomize Forums WinCustomize Forums

Quoting Frogboy,
we're moving our server arrays to SSDs.

 

 

So, ultimately, this should make the site load faster, etc.? 

Reason for Karma (Optional)
Successfully updated karma reason!
September 11, 2013 7:33:42 PM from WinCustomize Forums WinCustomize Forums

Thanks for all the hard work, guys!!!  And just what is an SSD? 

Reason for Karma (Optional)
Successfully updated karma reason!
September 11, 2013 7:40:28 PM from WinCustomize Forums WinCustomize Forums

Solid state driver?

Reason for Karma (Optional)
Successfully updated karma reason!
September 11, 2013 7:51:16 PM from WinCustomize Forums WinCustomize Forums

great work guys

Reason for Karma (Optional)
Successfully updated karma reason!
September 11, 2013 7:52:41 PM from WinCustomize Forums WinCustomize Forums

Quoting teddybearcholla,
SSD

Don said it but here is a bit more.

http://en.wikipedia.org/wiki/Solid-state_drive

Reason for Karma (Optional)
Successfully updated karma reason!
September 11, 2013 8:33:10 PM from WinCustomize Forums WinCustomize Forums

Thank you DP And Dave!!  

Reason for Karma (Optional)
Successfully updated karma reason!
September 11, 2013 10:32:51 PM from Elemental Forums Elemental Forums

You don't know how much you love something until you lose it.

Reason for Karma (Optional)
Successfully updated karma reason!
September 12, 2013 7:49:52 AM from WinCustomize Forums WinCustomize Forums

Thanks guys!! Everything is good again.....

 

Reason for Karma (Optional)
Successfully updated karma reason!
September 12, 2013 8:27:46 AM from WinCustomize Forums WinCustomize Forums

Quoting PoSmedley,

Not to complain, since I don't know what the maintenance was for, but the 'search' option is still severely broken. I like to use it when I want to find matching Rainlendars, docks, etc., and it's pretty hit and miss. Sometimes, nothing will come up at all and I use Google to find it, which refers me back to the page on WC where the skin is.

Don't know if you all are aware of this or not or if it is something that just isn't a priority...just thought I'd mention it.

 

 

Yes,the search engine WC has implemented is unusable. The end result is worse than Google's. 

 

Reason for Karma (Optional)
Successfully updated karma reason!
September 12, 2013 11:13:44 AM from WinCustomize Forums WinCustomize Forums

I felt like the world had vanished. Boo hoo...

Reason for Karma (Optional)
Successfully updated karma reason!
September 12, 2013 11:19:41 AM from WinCustomize Forums WinCustomize Forums

Quoting Gaspershooters,
Yes,the search engine WC has implemented is unusable. The end result is worse than Google's.

The old search function was faster, easier to use and yeilded far better results, imho.

Reason for Karma (Optional)
Successfully updated karma reason!
September 12, 2013 12:04:06 PM from WinCustomize Forums WinCustomize Forums

What search engine are you referring to?  The skin search has not changed.

 

Reason for Karma (Optional)
Successfully updated karma reason!
September 12, 2013 12:24:58 PM from WinCustomize Forums WinCustomize Forums

The forums search function I used to use to find answers for people. The old way would find old posts that were relevent to my search, the one that it uses now just finds clutter, that I have to wade through to find the correct posts, which is partly why I'm not as helpful as I once was. (That and a lack of time on my part)

 Sorry, I should have been more specific. I rarely use the skin search.

 

Reason for Karma (Optional)
Successfully updated karma reason!
September 12, 2013 12:28:23 PM from WinCustomize Forums WinCustomize Forums

Slacker....

Reason for Karma (Optional)
Successfully updated karma reason!
September 12, 2013 8:45:00 PM from WinCustomize Forums WinCustomize Forums

Quoting Island Dog,
What search engine are you referring to?

The ability to search for skins.

If you type in skin names like 'Fabre' for instance, it will return 'No results found'.

(*Tried to post image but forums won't let me?)

 

If you Google Fabre Windowblind, you get the link to the WC page it is on.

http://www.wincustomize.com/explore/windowblinds/4626/page/6

 

This tends to happen with older skins, but you would be surprised how many skins done within the past few years this happens with. Not only does the windowblind not come up but it doesn't show the Rainy's, docks, etc. In some cases, you get the windowblind but none of the other matching skins that ARE in the WC gallery.

Reason for Karma (Optional)
Successfully updated karma reason!
September 12, 2013 9:13:06 PM from WinCustomize Forums WinCustomize Forums

I agree with Po. I see this all the time, even looking for my own skins.

Reason for Karma (Optional)
Successfully updated karma reason!
September 12, 2013 9:14:59 PM from WinCustomize Forums WinCustomize Forums

Quoting Wizard1956,

The forums search function I used to use to find answers for people. The old way would find old posts that were relevent to my search, the one that it uses now just finds clutter, that I have to wade through to find the correct posts, which is partly why I'm not as helpful as I once was. (That and a lack of time on my part)

 Sorry, I should have been more specific. I rarely use the skin search.

 

The new forum search is much better than the Google one as I extensively tested many search scenarios.  The key is using the menus.

 

Reason for Karma (Optional)
Successfully updated karma reason!
Stardock Forums v1.0.0.0    #108433  walnut3   Server Load Time: 00:00:00.0000437   Page Render Time:

Home | About | Privacy | Upload Guidelines | Terms of Service | Help
WinCustomize © 2014 Stardock Corporation. All Rights Reserved.