Price hike?

By on July 16, 2013 3:18:26 PM from Stardock Forums Stardock Forums

SillyCon

Join Date 04/2009
+2

Is it just me or did ObjectDock's price just double over the last couple of days?

I'm currently doing the trial and could swear it was priced at 4.99 when I started a week or so ago. At the current 9.99 it's no longer impulse purchase...

 

Miguel

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July 16, 2013 3:44:36 PM from WinCustomize Forums WinCustomize Forums

$4.99 was an introductory price.  The $9.99 is the normal pricing.

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July 16, 2013 4:26:01 PM from Stardock Forums Stardock Forums

Same for me.  I started the trial on 7/4 figuring $4.99 might be worth it.  It's bombed at least twice in less than 2 weeks, once where I couldn't do ANYTHING until I finally gave up and had to reboot my system. At $4.99 I was still thinking about it figuring they would update it and fix the bugs but when I went to purchase it I found the $9.99 price.

Talk about bait and switch!!  

You would think they would at least let you purchase it at the price that was in effect when you started the trial.  They didn't even warn me that I had a VERY limited time to buy it at that price.

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July 16, 2013 4:49:51 PM from WinCustomize Forums WinCustomize Forums

ObectDock is well worth the $9.99 price tag. I bought mine about 9 years ago and it's the one thing that has never left my desktop.

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July 16, 2013 5:01:04 PM from Stardock Forums Stardock Forums

On thing I don't understand is that "promotional price" thing. I actually bought v1.x eons ago and I was sure version 2.x had been available for 2 or 3 years already (I remember back then receiving an email with an upgrade price promotion).

Hasn't that been the case?

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July 16, 2013 5:07:23 PM from WinCustomize Forums WinCustomize Forums

ObjectDock 2.1 was released in May of this year.  If you already owned ObjectDock 2 it was just an update to fix issues, add Windows 8 support, etc.  

The pricing is for new customers or users wanting to update from 1.0.

 

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July 16, 2013 5:17:25 PM from Stardock Forums Stardock Forums

Buy according to your site there IS no special pricing for new users now but apparently there was when I started the trial period.  I was not warned that it was an introductory price and that I had a limited time to respond.

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July 17, 2013 8:06:48 AM from Stardock Forums Stardock Forums

Quoting kmars4536,

Buy according to your site there IS no special pricing for new users now but apparently there was when I started the trial period.  I was not warned that it was an introductory price and that I had a limited time to respond.

Please email sales@stardock.com and they will see what might be done.

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July 17, 2013 3:57:00 PM from Stardock Forums Stardock Forums

Miguel and all,

I've read all the replies and it appears some of you have missed the point!! When you come out and offer a price of $4.99 and dont offer the DETAILS associated with that pricing, that in my humble opinion is irresponsible at the least! I agree it is the old "bait and switch" and the software is probably worth the higher price but dont put out a mailing during the review period for a lower offer then hike it up only 8 days later!! Here is my position... honor the original price or I will remove the software and state my complaints in other venues.

Yes I have put in a support ticket. Yes I have also forwarded my original email to the promotional account on to the sales@stardock.com, too. I'll post again when and if I get a reply... good or bad!

Does this make any sense to anyone????

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July 17, 2013 4:18:43 PM from WinCustomize Forums WinCustomize Forums

well you can always download the O.D. last freeware version 2.0

http://www.filehippo.com/download_objectdock/tech/8508/

 

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July 17, 2013 4:32:23 PM from Stardock Forums Stardock Forums

Quoting Zubaz,
Please email sales@stardock.com and they will see what might be done.

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July 18, 2013 7:35:08 AM from Stardock Forums Stardock Forums

ObjecDock used to sell for $20.  

People thought it was worth that and paid it.  Everyone wins.

Then it sold for $5.

People thought it was worth that and bought it.  Everyone wins again.  They got a product worth $5 to them.

Now it's $10

People that think it's worth $10 will buy it . . or they will not.

If you were offered ObjectDock for $5 during the trial period, contact support.  Make sure to copy and paste the offer email.  Sales will see what can be done.

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July 18, 2013 12:00:32 PM from Stardock Forums Stardock Forums

Thanks, will do. To add insult to injury, I just got a pop up on my screen stating "Your ObjectDock(tm) trial is about to expire! Activate the full version now for only £4.99 [Get It Now]"...

 

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July 18, 2013 2:01:06 PM from WinCustomize Forums WinCustomize Forums

Quoting SillyCon,

Thanks, will do. To add insult to injury, I just got a pop up on my screen stating "Your ObjectDock(tm) trial is about to expire! Activate the full version now for only £4.99 [Get It Now]"...

 

Hurry up and get it while it's hot.

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July 18, 2013 4:30:19 PM from Stardock Forums Stardock Forums

Well I must admit I am quite surprised! Today, just ONE DAY after my initial emails and posts, I received an email from Stardock Technical Support with a coupon code to get the software at the previously listed price of $4.99USD! WOOHOO! Sorry everyone, it was a one-time use code!

Now maybe it's asking alot, but there was nothing in the email like an apology, sorry it wont happen again, yada yada! That would have been the P.C. thing to do. Maybe something from the Sales Department will come later.... maybe it wont! Anyway, I'm done!

So, I encourage all to keep pushing the cause (and the 'buttons') to get what's fair and square!! If you wish, quote my Ticket ID: UAC-131-71502. Thanks to Zubaz for the suggestion to push the Sales 'button'. Another thanks to Frankell for the download link - I've got a copy of the freeware 2.0 for backup, too!!

SUCCESS TO ALL AND GOOD LUCK!!!!!!!

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July 18, 2013 4:39:39 PM from WinCustomize Forums WinCustomize Forums

Quoting chuckdamren,
Now maybe it's asking alot, but there was nothing in the email like an apology, sorry it wont happen again, yada yada!

The definition of chutzpah:

A little old lady sold pretzels on a street corner for 25 cents each. Every day a young man would leave his office building at lunch time, and as he passed the pretzel stand, he would leave her a quarter, but never take a pretzel. 

And this went on for more than 4 years. The two of them never spoke. One day, as the young man passed the old lady's stand and left his quarter as usual, the pretzel lady spoke to him. 

"Sir, thank you for your business. You are a good customer, but I have to tell you that the pretzel price has gone up to 35 cents." 

 

Get it?

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July 18, 2013 8:26:10 PM from WinCustomize Forums WinCustomize Forums

Quoting chuckdamren,
Now maybe it's asking alot,

Yes it is.  The purchase of a product can be regarded as a contract - agreed upon by both parties.  The Purchaser agrees to pay for the product and the Vendor agrees to supply that product to the purchaser.  The only conditionals are the restrictions of the Vendor country's Consumer protections and/or warranty obligations under law.

Until the payment for the product is received by the vendor there IS NO CONTRACT OF SALE.

That means if you see a product at a price you like....but for whatever reason you do NOT purchase it then, but in this case take time with the trial first.....when you subsequently find the price is no different...however many days/weeks/months later you are obliged to enter that sales contract at whatever price point currently exists.

The perfect counterpoint to underline this.  If the purchase price was initially $10 but subsequently after a trial time it was now $5 would a purchaser demand he MUST receive the product for $10?  No, he'd clearly want to go with the current pricing...

Stardock Sales' decision to provide the product to you at the earlier price is definitely outside of their obligations as a vendor, but is more correctly a good-will gesture on their part.

The 'rights of a Consumer' is something everyone should endeavour to educate themselves about as everyone IS a consumer...

Typically there are only relatively minor differences from country to country...

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July 18, 2013 10:20:46 PM from WinCustomize Forums WinCustomize Forums

Quoting chuckdamren,

Well I must admit I am quite surprised! Today, just ONE DAY after my initial emails and posts, I received an email from Stardock Technical Support with a coupon code to get the software at the previously listed price of $4.99USD! WOOHOO! Sorry everyone, it was a one-time use code!

Now maybe it's asking alot, but there was nothing in the email like an apology, sorry it wont happen again, yada yada! That would have been the P.C. thing to do. Maybe something from the Sales Department will come later.... maybe it wont! Anyway, I'm done!

So, I encourage all to keep pushing the cause (and the 'buttons') to get what's fair and square!! If you wish, quote my Ticket ID: UAC-131-71502. Thanks to Zubaz for the suggestion to push the Sales 'button'. Another thanks to Frankell for the download link - I've got a copy of the freeware 2.0 for backup, too!!

SUCCESS TO ALL AND GOOD LUCK!!!!!!!

I'm glad I don't have to deal with someone like you. Not only did you get a sale price that had expired you want them to apologize to you. I've had people come into my shop with wild request like yours I send them packing.  

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July 18, 2013 10:49:16 PM from Stardock Forums Stardock Forums

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July 23, 2013 11:11:17 AM from Stardock Forums Stardock Forums

Quoting Jafo,


Stardock Sales' decision to provide the product to you at the earlier price is definitely outside of their obligations as a vendor, but is more correctly a good-will gesture on their part.

.

 

Just to state that, I too, got promply contacted back by stardock sales with a similar coupon. Kudos to them for this and I just purchased 2.1!

Thumbs up! 

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July 23, 2013 11:23:29 AM from WinCustomize Forums WinCustomize Forums

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September 5, 2013 4:03:29 PM from Stardock Forums Stardock Forums

Quoting Jafo,
Stardock Sales' decision to provide the product to you at the earlier price is definitely outside of their obligations as a vendor, but is more correctly a good-will gesture on their part.
Quoting Island Dog,
$4.99 was an introductory price.  The $9.99 is the normal pricing.
Quoting Zubaz,
People that think it's worth $10 will buy it . . or they will not.
Quoting TechNoWeb,
I'm glad I don't have to deal with someone like you.

 

When they present you (see below) with the option to buy an online licence at $4.99 and only give you a $9.99 pricing option, that's an unnecessary slight on the customer.

<a href="http://imgur.com/xJHHpt2"><img src="http://i.imgur.com/xJHHpt2.png" title="Hosted by imgur.com" /></a>

 

I'm sure plenty of people buy it at $9.99, but the price discrepancy was annoying enough for me to log in and annoying enough for me to not buy it on principle, and clearly I'm not the only one.

 

So why do it? There are enough obstacles to overcome for legitimate businesses trying to create successful pricing models on the internet (when they face competition from less-scrupulous sources that demographics using stardock would easily be able to access). They shouldn't be creating artificial obstacles through conflicting messaging in their pricing offers- lack of "contract" or not. Doing so is (excuse the term) "leaving money on the table".

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September 5, 2013 8:26:34 PM from WinCustomize Forums WinCustomize Forums

Quoting lilmookie,
I'm sure plenty of people buy it at $9.99, but the price discrepancy was annoying enough for me to log in and annoying enough for me to not buy it on principle, and clearly I'm not the only one.



So why do it?

If there is a situation where updates and/or amendments to listed pricing resulted in conflicting information the offer to those affected of access to the product for what was a temporary pricing-now passed was/is quite reasonable AND responsible on the part of the vendor.

Subsequent to this if a person is 'annoyed enough for me not to buy it on principle' there is clearly NOTHING the Vendor can do other than thank you for your input and respect your wishes to NOT become a purchaser...

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September 5, 2013 8:36:34 PM from WinCustomize Forums WinCustomize Forums

Quoting lilmookie,

Quoting Jafo, reply 16Stardock Sales' decision to provide the product to you at the earlier price is definitely outside of their obligations as a vendor, but is more correctly a good-will gesture on their part.Quoting Island Dog, reply 1$4.99 was an introductory price.  The $9.99 is the normal pricing.Quoting Zubaz, reply 11People that think it's worth $10 will buy it . . or they will not.Quoting TechNoWeb, reply 17I'm glad I don't have to deal with someone like you.

 

When they present you (see below) with the option to buy an online licence at $4.99 and only give you a $9.99 pricing option, that's an unnecessary slight on the customer.

<a href="http://imgur.com/xJHHpt2"><img src="http://i.imgur.com/xJHHpt2.png" title="Hosted by imgur.com" /></a>

 

I'm sure plenty of people buy it at $9.99, but the price discrepancy was annoying enough for me to log in and annoying enough for me to not buy it on principle, and clearly I'm not the only one.

 

So why do it? There are enough obstacles to overcome for legitimate businesses trying to create successful pricing models on the internet (when they face competition from less-scrupulous sources that demographics using stardock would easily be able to access). They shouldn't be creating artificial obstacles through conflicting messaging in their pricing offers- lack of "contract" or not. Doing so is (excuse the term) "leaving money on the table".

It sounds like you may be using an older trial as current trials should correctly indicate the $9.99 price point.

When and where did you download the trial from? 

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September 6, 2013 4:25:19 AM from Stardock Forums Stardock Forums

Quoting Jafo,
If there is a situation where updates and/or amendments to listed pricing resulted in conflicting information the offer to those affected of access to the product for what was a temporary pricing-now passed was/is quite reasonable AND responsible on the part of the vendor.

 

Well you can take my word with the screen shot or not. Yes, it's "fine" in that these things happen/it's all legal/sometimes pricing changes. My concern is that I can't be the only person to be annoyed at being offered one price on the trail that expired and pops up repeatedly- and it's a shame because they might be discouraging people from buying an excellent product. While one person not buying it won't break the bank, I gather from this forum that I'm not a one-off case- and it seems like it's an entirely avoidable situation. As such, my goal here is to bring it to their attention more-so than poo-poo them. (I mean it's not like 9.99 itself is devastating in and of itself, but relative to 4.99 it's not ideal.)

 

Quoting Neil Banfield,
It sounds like you may be using an older trial as current trials should correctly indicate the $9.99 price point.

 

When and where did you download the trial from? 

 

I guess most likely Neil must be right, that it probably is an old trial version I found somewhere (Glad to hear more current files seem to have been updated to reflect recent information). Let me see...

 

The install file says objectdock-cnet-setup so I'm wondering if I got it off cnet after searching for objectdock I heard about it online. I installed it late July. I'm not able to find the version number.

 

Well this is interesting...

The "trial expired" popup  DOES say 4.99 (the one you get when you click on the objectdock after it has expired), HOWEVER I tried reinstalling the trial file and the trail version DID say "expiring soon" and suggested I buy it for 9.99. I'm wondering if the expired trial pop-up (The one that pops-up after you click on an expired objectdock trial) needs updating or if an old message slipped through.

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September 6, 2013 8:08:40 AM from Stardock Forums Stardock Forums

Email sales@stardock.com with a screenshot of the $4.99 price and we'll provide you with a coupon.

I'm sorry you were inconvenienced.

 

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