Stardock Closed for the Holidays
Jan 5, 2015 8:45

Stardock's offices will be closed in observance of the holiday season from December 19th until January 5th, 2015.

During this time there will be a delay in answering support tickets, so we ask for your patience during the holiday period.  While we will keep tabs on the tickets during the break, we will respond to them as quickly as possible upon our return.  

On behalf of the Stardock staff we wish you a happy holiday season and look forward to the new year!

Poor Service

By on July 10, 2013 1:11:17 AM from Stardock Forums Stardock Forums

tony160

Join Date 06/2013
0

I purchased a copy of Fences 2.1 which I have been unable to setup and use.

I require simple instructions on an active page so that I can simlpy get it working.

Stardock's communication and service has been unacceptable.

I need Stardock to simply get me going or give me my money back.

Sincerely,

Dissatisfied Customer.

 

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July 10, 2013 1:58:57 AM from WinCustomize Forums WinCustomize Forums

tony160 ... could you please detail the issues you are having with the application. Literally millions of users find no issues with the product installation and setup, so your problem/s may be specific to your computer/system.

Please open a ticket with support@stardock.com for specific assistance...

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July 10, 2013 8:00:17 AM from Stardock Forums Stardock Forums

Tony160: I will try to respond to your support case again with clearer language.  If you could reply again to your case with more detail on what is not working and at which point things are failing for you we might be able to help further.

Also, I have confirmed internally that http://esupport.stardock.com/index.php?/Knowledgebase/Article/View/421  is working.  If you can check again I would appreciate it.

Thanks.

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