Expired notice inspite of having purchased Fences

By on June 19, 2013 8:57:01 AM from Stardock Forums Stardock Forums

michelekessler

Join Date 06/2013
0

I purchased Fences after the 30 day trial.  I downloaded the software and obtained the serial number which shows in my account.  However,  whenever I boot up my system - it keeps telling me my Fences Trial has expired and gives me a window to Purchase etc.  I have win7 with MS Office 2010.  How do I fix this?  It's irritating.

7 Replies
Search this post
Subscription Options


Reason for Karma (Optional)
Successfully updated karma reason!
June 19, 2013 9:13:49 AM from Stardock Forums Stardock Forums

It sounds like you have not activated Fences yet.

 

take a look at http://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/421/115/how-to-activate-fences

Reason for Karma (Optional)
Successfully updated karma reason!
June 19, 2013 9:33:24 AM from Stardock Forums Stardock Forums

There is nothing impossibly complicated about this process, its like hurdle jumping. Pure nonsense, how about Stardock making things simpler for a change?

 

Reason for Karma (Optional)
Successfully updated karma reason!
June 19, 2013 11:05:30 AM from Stardock Forums Stardock Forums

I agree with Navay - it seems incredibly convoluted.  I did try activating Fences - but everytime I get the pop-up form for my email/password and copy the serial number into the text box field - it tells me there was an error.  I've tried multiple ways to activate - my next effort will be to un-install then re-install - but was hoping not to have to do that.  I got this .txt file I"m supposed to upload somehwere, but get an error with that as well.  In the Home page I see no link that says 'activate Fences'.  I've also tried the offline method to activate as well as read the notes that I had to go to another URL to read.  So,  as I said before - I"m at a loss and keep running into problems. 

Reason for Karma (Optional)
Successfully updated karma reason!
Sign Up or Login and this ad disappears!
There are many great features available to you once you register. Sign Up for a free account and browse the forums without ads.
June 19, 2013 11:13:48 AM from Stardock Forums Stardock Forums

PS - I did all that as you explain before I sent my original post - and I get an error 1.  to try again later as it coulnt'd connect (or something similar) and then 2. when I do the offline activation -  that that the uplod failed on submit.

Reason for Karma (Optional)
Successfully updated karma reason!
June 19, 2013 12:40:04 PM from Stardock Forums Stardock Forums

It appears you are rtrying to activate from within a domain. . . and the domain you are in is VERY restrictive.

If your your network admin can open up traffic to the following locations the issue will be resolved:

http://locale.api.stardock.net port 80
https://account.api.stardock.net port 443
https://install.api.stardock.net port 443
http://activate1.stardock.com port 80

Otherwise, because of the network restrictions, you can send the text file that was generated to support@stardock.com and we can send you back a license file.

Reason for Karma (Optional)
Successfully updated karma reason!
June 19, 2013 9:21:21 PM from Stardock Forums Stardock Forums

I will send the text ile to the support team as suggested above.  I just tried again to activate while NOT connected to the vpn, and rec'd the same error as before.  'There was a problem uploading the document.  Please try again later. 

Reason for Karma (Optional)
Successfully updated karma reason!
June 20, 2013 7:36:41 AM from Stardock Forums Stardock Forums

Quoting michelekessler,

I will send the text ile to the support team as suggested above.  I just tried again to activate while NOT connected to the vpn, and rec'd the same error as before.  'There was a problem uploading the document.  Please try again later. 

I'll look for it.

Reason for Karma (Optional)
Successfully updated karma reason!
Stardock Forums v1.0.0.0    #108433  walnut3   Server Load Time: 00:00:00.0000312   Page Render Time:

Home | About | Privacy | Upload Guidelines | Terms of Service | Help
WinCustomize © 2014 Stardock Corporation. All Rights Reserved.