Windows 8 - DeskScapes 8 Has Black Background

By on May 2, 2013 10:40:42 AM from Stardock Forums Stardock Forums

s_galland

Join Date 02/2013
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The problem I am having is when I run DeskScapes 8 on Windows 8 it has a black background. The only dream that works is Planktonic.

 

Any help would be appreciated!

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May 2, 2013 10:48:33 AM from Stardock Forums Stardock Forums

Also setting a dream as a screensaver doesn't work

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May 2, 2013 10:52:19 AM from Stardock Forums Stardock Forums

Please download and run the following utility: http://sd.stardock.com/SDSupportTool.exe

This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please send the .zip file it creates on the desktop to support@stardock.com

Thanks,

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May 2, 2013 3:25:55 PM from Stardock Forums Stardock Forums

I'll do that, thank you.

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May 6, 2013 9:02:41 PM from Stardock Forums Stardock Forums

Same here.  Black screen with any selection.

I looked at the "?" on the About info and I saw this:

 

Your computer has a Windows Experience Index base score of 5.9

Your Windows Graphics Experience score is 5.9

DeskScapes appears to be activated on this PC

DeskScapes engine does not appear to be running

(Generic PnP Monitor) 1 is attached to Intel(R) HD Graphics 4000

Deskscape.dll               2013/02/21 10:13:00

Deskscapes.dll                2013/01/28 11:16:52

DreamControl32.dll              2013/01/21 14:19:42

DeskscapesConfig.exe               2013/02/21 10:13:07

UI\Deskscape.dll             2013/02/18 16:13:10

UI\DeskscapesVideo.dll      2013/01/07 14:02:54

DreamTasks.exe                2013/01/25 11:09:58

DeskscapesVideo.dll           2013/01/07 14:02:22

 

My PC has an NVIDIA GeForce GT 640M Graphics with 1GB Ram.    I know the cheaper version of my PC have the intel built in graphics, so I assume mine does as well, but it shoul dbe disabled....right?

 

I'll run the same file as s_Galland and see what you guys see...

I tried to change my graphics driver to the NVIDIA card , but still nothing.

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May 6, 2013 10:39:40 PM from Stardock Forums Stardock Forums

I am also experiencing this. Do you want me to also run that utility?

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May 7, 2013 1:00:02 AM from Stardock Forums Stardock Forums

The fix for me was to install the latest version of DirectX 9. I am even running Windows 8, but apparently the DX9 update is required.

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May 7, 2013 8:01:53 AM from Stardock Forums Stardock Forums

The DirectX 9 files are supplementary to the version of DirectX that is included with Windows, so it would need to be installed. Typically the DeskScapes installer does this, but for anyone having this issue, try installing from here: http://www.microsoft.com/DOWNLOADS/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en

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May 7, 2013 10:41:24 AM from Stardock Forums Stardock Forums

I did as suggested and got my deskscapes working, kinda, whenever I apply them the end up in a box. I tried al the different settings, stretch, fit, all of them. Here is a screen shot. http://farm8.staticflickr.com/7337/8716755571_3fa386f25c_h.jpg

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May 7, 2013 10:55:54 AM from Stardock Forums Stardock Forums

That looks like it could be a DPI issue. We have seen in the past where if your system DPI is set to higher than 125%, that will happen on video based dreams.

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May 7, 2013 11:34:51 AM from Stardock Forums Stardock Forums

It is on a Surface Pro, so the DPI would be standard across all surface pro's. If I remember correctly they tweaked the config on Win8 for the Surface Pro's to make stuff more visible on the smaller screen.

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May 7, 2013 3:15:20 PM from Stardock Forums Stardock Forums

My issue sort of fixed itself.  I simply rebooted, and all is well.

 

Unfortunatly many of the dream files I like are not in the right format for Windows 8.....something about not having the proper codec for DVD playback. 

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May 7, 2013 3:29:29 PM from Stardock Forums Stardock Forums

Quoting broderp,

My issue sort of fixed itself.  I simply rebooted, and all is well.

 

Unfortunatly many of the dream files I like are not in the right format for Windows 8.....something about not having the proper codec for DVD playback. 

 

broderp, I solved that problem by googling, and downloading a codec pack!

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May 7, 2013 7:22:48 PM from WinCustomize Forums WinCustomize Forums

Quoting Gargabee,
That looks like it could be a DPI issue. We have seen in the past where if your system DPI is set to higher than 125%, that will happen on video based dreams.

That fixed my same problem.   Thanks 

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September 14, 2013 4:25:54 AM from Stardock Forums Stardock Forums

I just downloaded DesktopScapes yesterday and this is exactly what happen to me.  Black screen and than I checked under the ? mark and see exactly this message. How to fix this.  I try to apply a new background and nothing happens at all.  

Kathryn.  

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September 14, 2013 6:30:51 AM from Stardock Forums Stardock Forums

Quoting Nireen000,

I just downloaded DesktopScapes yesterday and this is exactly what happen to me.  Black screen and than I checked under the ? mark and see exactly this message. How to fix this.  I try to apply a new background and nothing happens at all.  

Kathryn.  

Install this : http://www.microsoft.com/DOWNLOADS/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en and reboot.

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