Faulty Malwarebytes Update Caused Crashes

By on April 19, 2013 7:04:19 AM from JoeUser Forums JoeUser Forums

DrJBHL

Join Date 04/2002
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The update incorrectly identified Windows system files as being malware, and prevented these critical .exe and .dll files from running.

As you can imagine, this caused serious problems. That faulty update has been yanked and fixed, so you can allow your software to update.

A repair/fix tool was issued within hours.

 

Still, if anything has happened to you after an Antimalwarebytes update, here’s a link to the story:

http://www.techspot.com/news/52290-malwarebytes-update-disables-thousands-of-machines-fix-released.html

 

Here’s a link to the tool:

Anti-Malware FP Fix Tool here

 

"I want to offer my sincere apology to our millions of customers and free users," Kleczynski wrote on the company's blog. "More was expected of us, and we failed," he said, noting that the company is making immediate changes to prevent a repeat event, including additional layers to check the work of its researchers.

"I started this company because I thought everyone was entitled to malware-free computing. We acted overzealously in that mission and realize far superior procedures around updating are needed...My promise to you? Working day and night, we are commissioning several new resources to stop this from happening again."

 

Better late than never.

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April 19, 2013 8:42:08 AM from WinCustomize Forums WinCustomize Forums

Yeah it actually deleted some files for Kitty and we wondered !?

Thanks for clearing that up for us as we wondered What the fuk was goin on...

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April 19, 2013 8:55:12 AM from WinCustomize Forums WinCustomize Forums

Glad to be of help, Andy and Kitty.

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April 19, 2013 10:20:55 AM from Elemental Forums Elemental Forums

Wow

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April 19, 2013 10:30:07 AM from WinCustomize Forums WinCustomize Forums

Antimalwarebytes

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April 19, 2013 11:02:16 AM from WinCustomize Forums WinCustomize Forums

Quoting RedneckDude,

Antimalwarebytes

I disagree.

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April 19, 2013 11:19:13 AM from WinCustomize Forums WinCustomize Forums

very sad, it's a good bit of kit. Lets hope it never happens again

 

 

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April 19, 2013 11:39:19 AM from WinCustomize Forums WinCustomize Forums

Quoting DrJBHL,
Quoting RedneckDude, reply 4 Antimalwarebytes I disagree.

Malwarebytes

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April 19, 2013 4:06:36 PM from WinCustomize Forums WinCustomize Forums

Too good piece of software (usually) to skip Imo.

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April 19, 2013 4:29:52 PM from WinCustomize Forums WinCustomize Forums

^ Absolutely correct. Anyone can err, and they've taken a good step in adding a review/supervisory layer... I'd only suggest they might have trial machines to update before putting them out to the public.

Always remember: "If at first you don't succeed, don't take up skydiving."

 

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