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By on April 3, 2013 1:49:21 PM from WinCustomize Forums WinCustomize Forums

GregII

Join Date 02/2005
+20

The backdrop is not working anymore.  How can I fix this?  Thanks.

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April 3, 2013 4:45:36 PM from WinCustomize Forums WinCustomize Forums

GregII - I guess all the suggestions regarding suggestions to help haven't.

So, maybe send a note to Support... they might be able to look at the app's log and help... ?

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April 3, 2013 5:02:03 PM from WinCustomize Forums WinCustomize Forums

I sent three emails to Support.  They won't answer.

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April 3, 2013 5:18:37 PM from Stardock Forums Stardock Forums

Ticket ID(s)?

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April 3, 2013 5:59:03 PM from WinCustomize Forums WinCustomize Forums

UCI-668-81791

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April 4, 2013 8:22:25 AM from Stardock Forums Stardock Forums

Quoting GregII,

UCI-668-81791

Support replied asking for data and there was no response from you so the case closed.

I have resent the request to you.

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April 4, 2013 8:30:20 AM from WinCustomize Forums WinCustomize Forums

And I have resent the response as I did three other times.

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April 4, 2013 12:09:44 PM from Stardock Forums Stardock Forums

Please respond again . . there may have been a glitch.

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April 8, 2013 8:59:14 AM from WinCustomize Forums WinCustomize Forums

Nothing.

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April 8, 2013 11:46:20 AM from Stardock Forums Stardock Forums

I see your ticket was received as expected yesterday.

Expect our response soon.

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April 19, 2013 3:27:08 PM from WinCustomize Forums WinCustomize Forums

Nothing.

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April 19, 2013 3:48:06 PM from WinCustomize Forums WinCustomize Forums

Quoting GregII,

Nothing.

As stated in the last ticket response (16 April 2013) we have escalated the issue only you have reported is being looked at.

The support team was unable to reproduce your issue but we have not forgotten about it

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April 24, 2013 3:46:00 PM from WinCustomize Forums WinCustomize Forums

Nothing.

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April 24, 2013 3:53:02 PM from WinCustomize Forums WinCustomize Forums

Yep.  Sorry.

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