Okay, so what I've found so far is that support takes about two days for a response (longer if you send something late Wednesday afternoon). Either they're understaffed, overwhelmed with support issues, or maybe two days is an acceptable turnaround for the management at Stardock.
The issue I was having with fences is fixed now. Stardock sent me a batch file that worked, but I couldn't register it until they reset my registration count (along with a note about their activation limit policy). So what should have taken a day or two, took about a week. The biggest frustration was the activation screen that kept popping up throughout the day while I was trying to get things done.
I like Fences (been using the free version for over a year) but I'm hesitant to purchase another Stardock product. Slow support and being chastised for asking them to reset my activation count (which hit the limit due to the product not installing correctly) has left a bad taste in my mouth.
My hope this that my experience isn't a common one.