OD's subscription renewal problem

By on January 16, 2013 6:26:30 AM from Stardock Forums Stardock Forums

tucosys

Join Date 08/2010
0

I had OD.

Today, I have purchased OD's subscription renewal,

but subscription state is displayed still "exipred" in my download page.

Please help me.

 

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January 16, 2013 7:23:07 AM from WinCustomize Forums WinCustomize Forums

Should be fixed now.  Sorry.

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January 17, 2013 12:31:38 PM from Stardock Forums Stardock Forums

I am having the same problem.  I ordered the OD renewal and the Wincustomize renewal on the Jan 14.  The Wincustomize re-activated immediately but on my downloads page it still says my OD subscription is expired.  Also in Stardock Central it says I am not subscribed & shows no available downloads.  I emailed that night, I think to sales, about the problem, and it is still showing as an open ticket on my account.  Can someone fix this for me so I can get the full version?  Thanks for any help on this issue!

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January 17, 2013 12:41:12 PM from Stardock Forums Stardock Forums

We're looking into this now.

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January 18, 2013 12:31:20 PM from Stardock Forums Stardock Forums

Do you need my order number or license or anything like that?

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January 18, 2013 12:48:46 PM from Stardock Forums Stardock Forums

Quoting Lori Dossett,
.

There was a glitch in the system, now resolved. You should be good now.

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January 18, 2013 1:07:17 PM from Stardock Forums Stardock Forums

Thanks! I can see the downloads now.

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January 20, 2013 12:16:49 AM from Stardock Forums Stardock Forums

I just ordered my renewal subscription tonight. I'm not sure if it takes awhile for it go through the system. I can't download anything. It still says I need to renew. I'll keep trying...but it would be nice to get it right away and get things rolling along...

Errol

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January 20, 2013 2:50:37 PM from WinCustomize Forums WinCustomize Forums

Quoting errolt,
I just ordered my renewal subscription tonight. I'm not sure if it takes awhile for it go through the system. I can't download anything. It still says I need to renew. I'll keep trying...but it would be nice to get it right away and get things rolling along...

Errol

Fixed.  Sorry.

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January 31, 2013 3:48:25 PM from WinCustomize Forums WinCustomize Forums

Paypal is no longer accepted

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January 31, 2013 4:08:41 PM from WinCustomize Forums WinCustomize Forums

Quoting TheSmoothOperator,
Paypal is no longer accepted

Indeed it is. (Not through the app but on the store it is.)

 

https://store.stardock.com/checkout/payment

 

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February 2, 2013 4:22:11 PM from Stardock Forums Stardock Forums

Hello would it be possibable to barrow somebodys software i have my own key just lost my software

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February 2, 2013 4:25:03 PM from WinCustomize Forums WinCustomize Forums

Quoting audreywitteborn,
Hello would it be possibable to barrow somebodys software i have my own key just lost my software

Just open My Account under Stardock Support and redownload it. 

 

https://store.stardock.com/login.aspx?ReturnUrl=/myaccount

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February 2, 2013 7:02:16 PM from Stardock Forums Stardock Forums

My account expired payed for the software just wont to get another copy wihtout paying again my key is good

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February 2, 2013 8:00:10 PM from WinCustomize Forums WinCustomize Forums

Actually.... mine appears to be screwed up as well.

There was a time its expiry was 2019 ....then I cleverly bought myself another year while actually trying to gift someone else .... and now my expiry is 2013....

I was robbed! ....

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February 2, 2013 8:07:43 PM from WinCustomize Forums WinCustomize Forums

Quoting audreywitteborn,
My account expired payed for the software just wont to get another copy wihtout paying again my key is good

If your account has expired then you do have a problem.  You might try sending an email to support@stardock.com and explain your situation, only they will be albe to help in this type of situation.

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February 4, 2013 7:30:38 AM from WinCustomize Forums WinCustomize Forums

The applications included in an Object Desktop subscription are only available to current subscribers.

If your subscription has expired, then you will need to renew to regain access to the applications you seek to utilize.

If you backed up the installers prior to your subscription expiring or have installation/installer, then you may continue to use them,

If you need to renew, you can do so at http://www.stardock.com/products/odnt/odrenew.asp

After you renew, you can re-download and reinstall your applications from https://store.stardock.com/myaccount/products or use Stardock Central (currently in beta but available at http://www.stardock.com/products/stardockcentral/ ).

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February 8, 2013 3:37:13 PM from Stardock Forums Stardock Forums

I'm in the same boat.  Ordered a renewal on 2/7 but it still shows expired.  Opened ticket but still unassigned  

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February 8, 2013 4:00:35 PM from Stardock Forums Stardock Forums

Quoting EvilSS,
I'm in the same boat.  Ordered a renewal on 2/7 but it still shows expired.  Opened ticket but still unassigned  

Fixed.

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February 8, 2013 10:01:56 PM from Stardock Forums Stardock Forums

Same with me also. Ordered a Object Desktop renewal on 2/7 but it sill shows expired. Opened support ticket #LOF-458-36428 also still unassigned.

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February 11, 2013 9:06:42 PM from Stardock Forums Stardock Forums

Hiyah;

below is what my shopping cart says that I have to do to renew the usual software that I have had for many years now...why do I have to do both? I have both don't I and so isn't it just Object Desktop renewal that I have to pay for again? Actually aren't these the same thing? How can you have Object Desktop and not be subscribed to it? Why do I have Stardock Central then? Why is all of this so confusing??? My subscription was up early February this year and so I am willing to pay the usual $25.00 as a member but $75.00 for all of this again? I am confused so please can someone help me???

Thank you so much...

Webwoman

 

 

Product

Object Desktop Renewal (1 year)

(Digital Download) Qty: Update
$34.99$24.95    

Object Desktop Subscription

(Digital Download) Qty: Update
$49.99    
Subtotal: $74.94
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February 12, 2013 9:34:21 AM from WinCustomize Forums WinCustomize Forums

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February 15, 2013 5:38:06 PM from WinCustomize Forums WinCustomize Forums

Hi, I seem to be having the same issue.

I did a "Object Desktop renewal (1 year)" on 2/14 and was charged promptly. 

 

The "My Downloads" page on Stardock still shows my Object Desktop as expired. 

 

I opened a ticket # DFK-526-19936

Order Number: 2495485


Thank you for any help you can provide. 

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February 18, 2013 7:25:12 AM from WinCustomize Forums WinCustomize Forums

Quoting drlocky,
Hi, I seem to be having the same issue.

I did a "Object Desktop renewal (1 year)" on 2/14 and was charged promptly. 

 The "My Downloads" page on Stardock still shows my Object Desktop as expired. 

 I opened a ticket # DFK-526-19936

Order Number: 2495485

Thank you for any help you can provide. 

Fixed.

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February 18, 2013 9:13:08 PM from Stardock Forums Stardock Forums

Nonetheless, I'm satisfied with Start8 which may be all I needed.

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February 20, 2013 9:51:17 AM from Stardock Forums Stardock Forums

Me too with this problem. Ordered OD renewel yesterday 19/2. Not been added to my downloads though.

Order : 2503152

Ticket ID I submitted : VOJ-739-86743

Thanks,

Ian.

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