Support waiting time

By on December 4, 2012 7:53:22 PM from Stardock Forums Stardock Forums

alreadyrese...

Join Date 12/2012
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How long do support take to reply to tickets, i sent one on the 2'nd and have had no reply. I bought Fences 2 but accidently input my email as hotmail instead of outlook (so use to useing hotmail!) but i do not own the email i input.

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December 4, 2012 8:13:19 PM from WinCustomize Forums WinCustomize Forums

Look in your email 'spam' and 'junk mail' folders.

Also, Support generally gets to help requests within 48-72 hrs... depending on the load of help requests.

Don't answer the 'auto-reply'. Keep it as it bears your ticket number. Wait until hearing from a real person before responding.

On the support page, http://www.stardock.com/support/?from=nav

There's a "Join chat" section on the left. That can access quicker help generally between 9 am and 5 pm EST, M-F.

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December 4, 2012 9:16:04 PM from Stardock Forums Stardock Forums

I always check my junk/spam folder but nothing there, just have to wait i guess.

Thanks for the reply.

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December 4, 2012 9:36:27 PM from Stardock Forums Stardock Forums

Can you post your ticket ID for me?

Thanks

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December 4, 2012 10:03:38 PM from Stardock Forums Stardock Forums

Yes it's -GCR-485-11527

 

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December 4, 2012 10:16:46 PM from Stardock Forums Stardock Forums

Respomded

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December 4, 2012 10:50:58 PM from Stardock Forums Stardock Forums

Thankyou for your help Zubaz.

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December 4, 2012 10:58:05 PM from Stardock Forums Stardock Forums

You should be set now.

You can access your registrations and download links by logging in with your Stardock account at https://store.stardock.com/myaccount/products or installing through Stardock Central (currently in beta but available at http://www.stardock.com/products/stardockcentral/ ).

 

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December 4, 2012 11:39:37 PM from Stardock Forums Stardock Forums

Yep all set, thanks very much.

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