Fences 2 crashing windows explorer, bis

By on November 14, 2012 10:51:33 PM from Stardock Forums Stardock Forums

jjbjolicoeur

Join Date 10/2012
0

Hello,

I have been struggling to find a solution to this issue: Fences 2 causes Windows Explorer to crash. I have contacted the support service, but I am still waiting. I have uninstalled the program because the situation did not improve. What is the next move, please?

Here is my Ticket ID: XQV-247-32946

Hope to hear from you.

Joseph.

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November 14, 2012 11:12:13 PM from WinCustomize Forums WinCustomize Forums

I believe this was happening to me also.

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November 15, 2012 7:18:49 AM from Stardock Forums Stardock Forums

We'll see what is what. Thanks for the ticket ID

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November 16, 2012 7:24:24 AM from Stardock Forums Stardock Forums

I have the same issue.  It seems to happen if you start Control Panel after a reboot.  I usualy do this to check for updates.  I am using w7x64 Ultimate.

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November 16, 2012 10:11:26 AM from Stardock Forums Stardock Forums

f you have not emailed support, please do.

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November 17, 2012 10:04:04 AM from Stardock Forums Stardock Forums

Ticket: DPU-648-26911

Problem Event Name: APPCRASH

  Application Name: Explorer.EXE

  Application Version: 6.1.7601.17567

  Application Timestamp: 4d672ee4

  Fault Module Name: DUI70.dll

Fault Module Version: 6.1.7600.16385

  Fault Module Timestamp: 4a5bdf25

  Exception Code: c0000005

  Exception Offset: 000000000002bd65

  OS Version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional Information 1: 2a74

  Additional Information 2: 2a742a5f3ec149fafede859138fa06aa

  Additional Information 3: 11b1

  Additional Information 4: 11b16c67a89eb6e889396a408db8bb56

 

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November 17, 2012 10:54:54 AM from WinCustomize Forums WinCustomize Forums

DUI70.DLL doesn't ring a bell with me.  do you know what that is?

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November 17, 2012 11:14:38 AM from Stardock Forums Stardock Forums

Quoting Zubaz,
DUI70.DLL doesn't ring a bell with me.  do you know what that is?

DUI70 is the Windows DirectUI dll.  Used by explorer for quite a bit.

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November 17, 2012 12:40:48 PM from Stardock Forums Stardock Forums

Hello,

 

I thought the problem was solved by using Fences with exclusions i Kaspersky but it persists.

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November 17, 2012 1:43:21 PM from Stardock Forums Stardock Forums

Customer service were not helpful; they could not pinpoint the problem and Fences 2 continues to crash Windows Explorer to unbearable, frequent level.

 

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November 18, 2012 7:44:21 AM from Stardock Forums Stardock Forums

Aa suggest in another thread, I set Fences to run in admin mode and I also remove the Files and Folder fence (my idea) aand 2 desktop.ini files that were placed on the desktop by some program.  Hopefully the problem will go away. 

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November 18, 2012 8:45:18 AM from Stardock Forums Stardock Forums

I think that the trouble begins when you have moved (or copied) something from one fence to another. I wonder if thumbnails get corrupted after something is moved. 

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November 20, 2012 5:31:28 AM from Stardock Forums Stardock Forums

Still crashes Control Panel.  My problem report is DPU-648-26911.

 

Log Name:      Application Source:        Application Error Date:          11/20/2012 4:09:21 AM Event ID:      1000 Task Category: (100) Level:         Error Keywords:      Classic User:          N/A Computer:     Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4 Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e Exception code: 0xc0000374 Fault offset: 0x00000000000c40f2 Faulting process id: 0xffc Faulting application start time: 0x01cdc7070fef5982 Faulting application path: C:\Windows\Explorer.EXE Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 59d7c108-32fa-11e2-98d1-001b21cbc89a Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">   <System>     <Provider Name="Application Error" />     <EventID Qualifiers="0">1000</EventID>     <Level>2</Level>     <Task>100</Task>     <Keywords>0x80000000000000</Keywords>     <TimeCreated SystemTime="2012-11-20T10:09:21.000000000Z" />     <EventRecordID>4085</EventRecordID>     <Channel>Application</Channel>     <Computer>balefire</Computer>     <Security />   </System>   <EventData>     <Data>Explorer.EXE</Data>     <Data>6.1.7601.17567</Data>     <Data>4d672ee4</Data>     <Data>ntdll.dll</Data>     <Data>6.1.7601.17725</Data>     <Data>4ec4aa8e</Data>     <Data>c0000374</Data>     <Data>00000000000c40f2</Data>     <Data>ffc</Data>     <Data>01cdc7070fef5982</Data>     <Data>C:\Windows\Explorer.EXE</Data>     <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>     <Data>59d7c108-32fa-11e2-98d1-001b21cbc89a</Data>   </EventData> </Event>

 

Note the c0000005 and c0000374 type errors. 

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November 20, 2012 7:17:10 AM from WinCustomize Forums WinCustomize Forums

If you have not sent this to support@stardock.com, please do.

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November 20, 2012 7:51:44 AM from Stardock Forums Stardock Forums

I have sent the crash info to support@stardock.com.  I will assume I didn't need to open a new ticket and referenced the existing one.

 

I keep the fences hidden unless I click on the desktop.  For those who have the crash issue, do you also do this.  I also only have once fence.

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November 20, 2012 8:16:20 AM from Stardock Forums Stardock Forums

Sending the crash info is fine.  We'll look into your case.

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November 20, 2012 11:38:12 AM from Stardock Forums Stardock Forums

I am going to wait a bit after booting to check windows updates and see if that has any effect.  I also will add a shotcutcut for wuapp.exe and then add that to a fence and see what happens.  My normal routine is to check for updates even before checking my email.

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November 21, 2012 9:20:04 AM from Stardock Forums Stardock Forums

As for me I am still waiting. Hope I get a satisfying answer before the next version of Fences.

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November 21, 2012 9:38:06 AM from Stardock Forums Stardock Forums

Quoting jjbjolicoeur,
As for me I am still waiting. Hope I get a satisfying answer before the next version of Fences.

 

What are your system specs?  Mine is AMD A6 w7x64 16GB mem, Intel 520 SSD. Geforce 520 video card. Unthreat AV Free.

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November 23, 2012 11:00:25 AM from Stardock Forums Stardock Forums

It happens to me as well now. I just was updated from XP Pro to Win7 Enterprise today and installed Fences 2 and now immediately when I start Fences the Explorer crashes. That is 3 to 4 times in a row and then Fences gets deactivated as it recognizes something is wrong. On my home system with Win7 Home Premium I had it running without any problem as well as on Win8 Pro. So now I went back to the Fences Pro Versions but it keeps doing the same thing. Very annoying and sad, as I got used so much to using it.

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November 23, 2012 1:13:18 PM from Stardock Forums Stardock Forums

On your W7 Home Premium/W8 Pro, is it 32 or 64 bit?

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November 23, 2012 11:13:38 PM from Stardock Forums Stardock Forums

After I installed some new updates from Microsoft it seems that the problem has disappeared. (I had uninstalled Fences and when I found the updates, I installed them and reinstalled Fences.) I hope it's for good.

@martyxx56: Windows 7 Ultimate, 32 bit, Intel Atom N550, Asus Eee PC, which I use to browse the internet and work - so my desktop is often cluttered with documents, folders, etc. Fences 2 is the ideal solution. I had dreamed of such a program for months and then some weeks ago I came across it.

Thank you for your help and dedication.

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November 24, 2012 1:40:47 AM from Stardock Forums Stardock Forums

My win7 Home Premium and Win8pro are 64bit. The Win7 Enterprise I don't know currently, will have to start the laptop later. Submitted a ticket as well.

 

Edit: The Win7 Enterprise is also a 64 bit version.

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November 24, 2012 11:46:37 AM from Stardock Forums Stardock Forums

Ok,

I now had Windows Update run and install some outstanding Windows Updates (against the company guidelines as they are supposed to come centrally from the IS department). This obviously resolved the issues. At least I experience no more issues until now.

 

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November 24, 2012 12:05:57 PM from Stardock Forums Stardock Forums

Hmm.  So not a Fences issue at all.

I'm not surprised.

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November 24, 2012 11:22:48 PM from Stardock Forums Stardock Forums

For the time being, windows explorer crashes each time I restart my computer. There is an improvement, before it was unbearable. However Stardock should find a solution to this.

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