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Sins of a Solar Empire - Diplomacy

By on November 11, 2012 5:14:31 PM from Stardock Forums Stardock Forums

ciisco

Join Date 03/2009
0

I haven't played my games in some time, maybe since late last year or beginning this year.  I downloaded my titles and registered 2 of the Sins titles without problem, but when I try to register Diplomacy, I get an error the key is registered to another account.  I tried 2 other accounts that I use to purchase games, but nothing.  I've opened a ticket already - TRM-684-99109.  Can someone please assist me to fix this issue on my account.    

 

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November 16, 2012 11:10:53 PM from Stardock Forums Stardock Forums

So, 1 week later and 2 emails to support, and I am still waiting for someone to help me resolve my game issue.  Is there a huge back log or something?  I purchased a product I cant play and it is very annoying as I'm sure it would take maybe a minute to fix.

 

 

Quoting ,

I haven't played my games in some time, maybe since late last year or beginning this year.  I downloaded my titles and registered 2 of the Sins titles without problem, but when I try to register Diplomacy, I get an error the key is registered to another account.  I tried 2 other accounts that I use to purchase games, but nothing.  I've opened a ticket already - TRM-684-99109.  Can someone please assist me to fix this issue on my account.    

 

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November 17, 2012 12:03:35 AM from WinCustomize Forums WinCustomize Forums

Quoting ciisco,
So, 1 week later and 2 emails to support,

A second email resets the queue....to the back of the line.

It's a method to prevent response repetition.

Don't send a further query/email until you receive a response...

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November 17, 2012 2:50:08 PM from Stardock Forums Stardock Forums

Thanks for the heads up.

 

Waiting several days just to get support for something I purchased is ridiculous. 

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