Fences installs and crashes explorer immediately

By on October 10, 2012 12:49:29 PM from Stardock Forums Stardock Forums

Damion_Scott

Join Date 04/2008
0

I'm running Win7-64 on an SSD and as soon as I install Fences (just upgraded to 2.02) I get the 'Explorer has stopped responding' error and I can't do anything with Fences.

The Win install is less than a month old and the only things running in memory are AVG, Malwarebytes and Steam.  

 

Anyone have an idea?  

Thanks.

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October 19, 2012 11:21:54 PM from Stardock Forums Stardock Forums

I have the same problem and also have Win7 64x. As soon as I start or enable Fences Explorer crashes and restarts over and over. It's completely unusable.

~Ken 

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October 20, 2012 8:57:53 AM from WinCustomize Forums WinCustomize Forums

email support@stardock.com so we can look at what is going on

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October 23, 2012 10:21:05 AM from Stardock Forums Stardock Forums

I'm experiencing a similar issue since upgrading to Fences 2 from Fences Pro: When I first log onto my Windows 7 x64 laptop, Explorer.exe crashes.

Error information from the event viewer:

Faulting application name: Explorer.EXE, version: 6.1.7600.16768, time stamp: 0x4d688122
Faulting module name: DesktopDock64.dll, version: 1.1.0.0, time stamp: 0x5073d2b3
Exception code: 0xc0000005
Fault offset: 0x000000000004ce5a
Faulting process id: 0x1028
Faulting application start time: 0x01cdb127d40035a5
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: c:\program files (x86)\stardock\fences\DesktopDock64.dll
Report Id: 1c3524a7-1d1b-11e2-ab71-5c260a01addb

I have reported this issue to support@stardock.com as well.

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November 7, 2012 8:33:50 AM from Stardock Forums Stardock Forums

I have the same annoying issue. Windows explorer is constantly crashing since I installed the free version of fences. I am running Windows 7, 32 bit OS, The desktop also is certainly slower compared to pre-Fences and it freezes for some time with each crash. Very annoying and interrupting.

I just bought Fences 2.0 hoping to stop this problem. Unfortunately, Fences 2.0 is also causing the same problem, even more frequent than the free version.


I emailed Stardock support recently and haven't heard from them yet.

Any clue how to mend this issue?

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November 7, 2012 7:29:57 PM from WinCustomize Forums WinCustomize Forums

what are you ticket ids?

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November 12, 2012 7:09:08 AM from Stardock Forums Stardock Forums

I Have noticed the same, although my problems seem less than jjbjolicoeur's.
When I create a new Folder portal, explorer crashes three times in a row. I had it once during the creation of a new fence. After that it seems quite stable. Still not nice when you want to demonstrate fences

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November 16, 2012 7:40:13 AM from Stardock Forums Stardock Forums

I have the same issue if I start the Control Panel right after a reboot.  I do this to check for updates.  I use XYExplorer rather than the Windows explorer but I haven't set the option to have it repalce the Windows Explorer.  I will reinstall fences and try that and see if XYExplorer crashes.

It is quite possible that the problems could be with Windows and not a bug in Fences.  Also if we could figure out out to reproduce the problem consistantly, hopefuly it can be resolved.  I am willing to try any beta patches to help since I image my system.

 

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November 17, 2012 1:46:32 PM from Stardock Forums Stardock Forums

Common problem that ruins my PC and Stardock has no solution for. Not honest to upgrade and charge me for the software while Stardock ignoring all the complaints about this problem.

I did all the requested tests but customer service were not helpful; they could not pinpoint the problem and Fences 2 continues to crash Windows Explorer to unbearable, frequent level.

I am going to uninstall it soon. 

 

 

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November 17, 2012 3:09:57 PM from Stardock Forums Stardock Forums

I JUST CHECKED PROGRAM COMPATIBILITY WITH WIN7-86 AND THE TROUBLESHOOTING REPORT SHOWED FENCE 2 TO BE "INCOMPATIBLE APPLICATION".  

RIGHT CLICK ON PROGRAM IN START MENU AND RUN TROUBLESHOOT COMPATIBILITY. STARDOCK CLAIMS IT IS COMPATIBLE, IS THIS TROUBLESHOOTING ACCURATE?    

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November 17, 2012 3:20:31 PM from WinCustomize Forums WinCustomize Forums

I feel for you dude...However, Zub did ask for your ticket number in this public forum. I don't see your reply to his inquiry, in an attempt to get your issue resolved. I do see your comment about customer service not being helpful, I'm assuming you meant to say support@stardock.com Have you tried running as Admin? I can certainly understand your comment about, uninstalling soon but, give support a chance to try all they can. Keep in mind, they are closed on weekends and constant replies to same ticket push back to the end of the line...

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November 18, 2012 7:29:17 AM from Stardock Forums Stardock Forums

I modified Fences to run in admin mode.  I also deleted the Files and Folder fence since I don't realy need it and it just contained 2 desktop.ini files that I also deleted.  Is it possible that Fences was trying to use a file the Explorer wanted since anything that was added to the desktop would be moved to a fence?

Hopefiuly it won't crash again.

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December 25, 2012 5:09:37 PM from Elemental Forums Elemental Forums

Guys, i had the same problem,

It came to my mind to delete network shortcuts on desktop from work that i had, and when i deleted them there where no more crashes.

I think that when Fences starts and sees the shortcus it tryes to connect to the network, and when it`s not available it freezes and crashes.

Hope i help someone.

Cheers guys

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January 2, 2013 4:33:32 PM from Stardock Forums Stardock Forums

I have had this issue with fences ever since doing a clean rebuild with Win 7 64 bit.... the slightest change to any icon in a group... e.g. rename or drag a new one in or out and then 3 explorer restarts before fences disables itself due to the errors. If you immediately re-enable the same crash repeats. Only a cold reboot will get it working again.

As for not working with network shortcuts... why not.. with the advent of low cost NAS at home people are more and more likely to have links to remote storage folders which yes could be "offline" until you click on them... the software should be able to deal with that, after all its in the windows API spec for such links.

I still use fences but I have to ensure that I snapshot before any changes... and then do them one at a time snapshotting each time.... its very rare that I can do more than one action before a crash.

Also had been around the loop of uninstalling one by one each prog... e.g antivirus, steam etc... to see if something specific was causing the issue.

This is still true even if its installed on a virgin SSD Win 7 64 bit build with absolutely no other software other than the detected device drivers having been installed.

I've come to the conclusion that it may be something to do with my hardware setup... being an overclocked CPU and GFX card... but then again every other prog and game I run deals with this setup no problem.... guess this software simply cannot deal with all system setups.....

Before 7 when I was on XP SP3 fences was flawless... go figure...

And i apologise if any of this came over as terse or short... its been a long time saga with me....

respect

Rob

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January 4, 2013 8:39:50 AM from Stardock Forums Stardock Forums

Hi Rob,

It's great that you posted this. I too had found that whenever I moved or copied things through the Fences I encountered several annoying Windows Explorer's crashes.The crashes are really annoying - you have to struggle to get everything working well again. If a solution isn't found soon I shall request a refund.

Anyway, many thanks for sharing this.

Joseph.

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January 11, 2013 9:24:54 AM from WinCustomize Forums WinCustomize Forums

I had the same problem of Windows Explorer crashing when Fences tried to run.  I got rid of a shared network folder created by NetWork Magic and that solved my problem.  Fences is running great now.

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