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Why is it taking so long to process my order

By iainparfitt on February 24, 2012 1:46:30 PM from Stardock Forums Stardock Forums

iainparfitt

Join Date 02/2012
0

I placed my order for Object Desktop, Tweak 7 and Objectdock Plus v2 last Saturday. I was advised that it would take up to 2 working days to process the order. Well it's now another weekend and still when I log on it says I have no orders and strangely the shopping cart still says I have 3 items in it despite receiving an order confirming the order and giving me an order number 2171806.

Can someone from Stardock please look into this as I am getting concerned.

Many thanks.

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Reply #176
Macker1993
Join Date 02/2008
0
August 23, 2012 8:39:33 PM from WinCustomize Forums WinCustomize Forums

My order is taking a very long time... Whats going on? I was charged but no download...

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Reply #177
Zubaz
Join Date 11/2001
+805
Stardock Support
August 23, 2012 10:22:37 PM from WinCustomize Forums WinCustomize Forums

Quoting Macker1993,
reply 176
My order is taking a very long time... Whats going on? I was charged but no download...
I don't see an order with the email you are using in the forums.  Email sales@stardock.com with any info you have and we'll figure it out.

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Reply #178
cademichael
Join Date 08/2012
0
August 24, 2012 2:55:42 AM from WinCustomize Forums WinCustomize Forums

Can someone please check on my order?

 

Thank you.

 

-C

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Reply #179
Zubaz
Join Date 11/2001
+805
Stardock Support
August 24, 2012 6:59:12 AM from WinCustomize Forums WinCustomize Forums

Quoting cademichael,
reply 178
Can someone please check on my order?

Thank you.

-C

YOu should be all set now.

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Reply #180
Macker1993
Join Date 02/2008
0
August 24, 2012 9:43:48 AM from WinCustomize Forums WinCustomize Forums

Okay, the email i usedfor my order was macker1993@gmail.com. The reason it is different from this one, is because everytime i tried to authenticate my other for forums, i got a blank page from the link in the e-mail. So i had to make this one just for forums. For what ever reason, the link doesn't work in G Mail but does in Yahoo.

 

Please check out my order now

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Reply #181
Zubaz
Join Date 11/2001
+805
Stardock Support
August 24, 2012 9:52:42 AM from Stardock Forums Stardock Forums

Quoting Macker1993,
reply 181
Please check out my order now
You should be set now.

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Reply #182
Jazzmann05
Join Date 01/2009
0
August 26, 2012 2:30:39 PM from WinCustomize Forums WinCustomize Forums

I've tried several times to register my software Here, but they don't show up in "My Downloads" any idea why

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Reply #183
Zubaz
Join Date 11/2001
+805
Stardock Support
August 27, 2012 7:16:02 AM from WinCustomize Forums WinCustomize Forums

Quoting Jazzmann05,
reply 182
I've tried several times to register my software Here, but they don't show up in "My Downloads" any idea why
Everything looks fine from here.  Email support@stardock.com with a screenshot of what you are seeing when you log in to https://store.stardock.com/myaccount/products

 

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Reply #184
Jazzmann05
Join Date 01/2009
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August 27, 2012 8:05:42 PM from WinCustomize Forums WinCustomize Forums

I've tried that and they don't respond. The problem is that on my products page they have my older versions of Icon Packager and Window Blinds. At this point it's not a real big issue but, several months ago, I lost my hard drive. Luckily I had an image but I don't want to rely on that if I don't have to.

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Reply #185
Zubaz
Join Date 11/2001
+805
Stardock Support
August 27, 2012 8:58:25 PM from WinCustomize Forums WinCustomize Forums

Are you getting an auto-reply with a ticket number?  What is it?

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Reply #186
Jazzmann05
Join Date 01/2009
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August 27, 2012 9:36:13 PM from WinCustomize Forums WinCustomize Forums

The first time I did receive the auto-replay and a follow up with the response of they are in the process of moving over from Impulse. That was several months ago. I understood that and waited. I logged on about an month later and entered the registration manually at the register products page twice. I then entered again this past weekend, about two months, and still is is not updated. I sent an email to support two weeks ago with my user ID and serial and still either no response or update

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Reply #187
Zubaz
Join Date 11/2001
+805
Stardock Support
August 28, 2012 7:21:49 AM from WinCustomize Forums WinCustomize Forums

It looks like you had two accounts.  I'e merged them and all should be set now

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Reply #188
Jazzmann05
Join Date 01/2009
0
August 28, 2012 6:38:30 PM from WinCustomize Forums WinCustomize Forums

I just checked. Thanks, much appreciated

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Reply #189
Wizard1956
Join Date 01/2008
+1851
August 28, 2012 6:47:09 PM from WinCustomize Forums WinCustomize Forums

You da man, Zubaz!

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Reply #190
thadianaphena
Join Date 09/2012
+10
September 9, 2012 3:30:00 PM from WinCustomize Forums WinCustomize Forums

i had the same problem - solved.

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Reply #191
Jagadeesan PD
Join Date 01/2005
0
September 10, 2012 12:36:32 AM from WinCustomize Forums WinCustomize Forums

My order number is: 2249956 and is not shown in my account.  Can you please see if there are any issues?

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Reply #192
Zubaz
Join Date 11/2001
+805
Stardock Support
September 10, 2012 10:13:37 AM from Stardock Forums Stardock Forums

Quoting Jagadeesan PD,
reply 192
My order number is: 2249956 and is not shown in my account.  Can you please see if there are any issues?
You should be set now.  Sorry about that.

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Reply #193
pherael
Join Date 09/2012
0
September 13, 2012 2:05:49 PM from Stardock Forums Stardock Forums

I placed an order with a Paypal account linked to an email different from the one linked to this Stardock account. Maybe that's the issue, but it's been a few days and the order is still pending. I tried sending a support message Tuesday and haven't gotten word back from that, either. Any idea of a time frame? I don't have the order number, but I can PM the Paypal transaction ID if it helps. It was an order for Fences 2.0.

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Reply #194
Zubaz
Join Date 11/2001
+805
Stardock Support
September 13, 2012 2:26:45 PM from WinCustomize Forums WinCustomize Forums

Quoting pherael,
reply 193
I placed an order with a Paypal account linked to an email different from the one linked to this Stardock account. Maybe that's the issue, but it's been a few days and the order is still pending. I tried sending a support message Tuesday and haven't gotten word back from that, either. Any idea of a time frame? I don't have the order number, but I can PM the Paypal transaction ID if it helps. It was an order for Fences 2.0.
I didn't find a support ticket for you (using the email address you have on record for the forums) but I did find your order.  It should be fine now.

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Reply #195
pherael
Join Date 09/2012
0
September 13, 2012 2:33:00 PM from Stardock Forums Stardock Forums

Thanks! I sent the question through one of the web forms, not a proper support request through my account, which was stupid of me. I don't think I even had to be logged in to send it, though I did include the Paypal transaction ID and everything. Doesn't matter now, though. Thanks again.

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Reply #196
danjones897
Join Date 09/2012
0
September 14, 2012 11:11:43 AM from Stardock Forums Stardock Forums

Can someone check on my order? I submitted an email to the sales department days ago but haven't heard back. I've been waiting for a week for my order to go through. I'm currently in south korea although I live in the united states, so I wonder if that has something to do with it?

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Reply #197
Zubaz
Join Date 11/2001
+805
Stardock Support
September 14, 2012 11:25:18 AM from Stardock Forums Stardock Forums

Hey.  It looks like you closed your own ticket.  Whoops.  

The issue was you are far from your billing address.

I've fixed it though.  Sorry for the hold-up.

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Reply #198
danjones897
Join Date 09/2012
0
September 14, 2012 11:49:17 AM from Stardock Forums Stardock Forums

Hey thanks for the quick support, I just moved here temporarily (Military) and I used my home address.

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Reply #199
jamesfoley67
Join Date 09/2012
0
September 15, 2012 6:23:58 AM from WinCustomize Forums WinCustomize Forums

hi, my order was just placed but i was just wondering if i could get it quicker than a day lol.....cheers

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Reply #200
thelastalant
Join Date 09/2012
0
September 15, 2012 3:24:31 PM from Stardock Forums Stardock Forums

I bought Rebellion this morning and got the message about being put into the queue for my download. But I've been charged for the game now, and I was under the assumption that once the payment had gone through, I would be able to get the key or download it. Am I just being too impatient or did something happen?

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