I've recently bought, oh hang on, I should say "tried to buy" windowsBlinds.
The payment went through paypal, paypal says the money is gone, but the account sits in "pending", also on the website customer area the product is still sitting in my "cart".
I've never experienced anything like this before, most companies you click paypal, pay, get goods. Here it seems there is some delay in the system, it looks bad, makes me wonder if everything is on the "up and up".
Much as I'd "like" the software, if it's going to be a 2 week excercise bouncing through support pages and waiting waiting waiting, then really it's not worth it, I would rather cancel the order get the money put back into paypal and move on.
Alot of companies whinge about pirates etc, but if they are providing a "better" service than you can, then what do you expect.
For example : Stardock : - click buy now : create an account (no choice here) : choose payment method : enter infomation : paypal order sits there dormant for a day / 2 days : no email / indication of why / whats going on. : post support ticket / post on forums : wait : wait : wait : unresolved as yet.
Pirates : - Click "download" or type the command to the bot : download : install : done.
See the difference there ? - now while it's understandable that a user may need to create an account for future updates etc, it's not understandable that in this day and age especially using paypal that an orders delivery is anything but instant. Or at least an email explaining the process and why.