Product Registrations and You!

How to get the Stardock software you paid for.

By on June 27, 2011 10:58:40 AM from WinCustomize Forums WinCustomize Forums

Rosco_P

Join Date 07/2009
+191

Greetings, friends!

We've been getting a lot of questions about how to download and install your Stardock software purchases from both the past and present (and future, too, I guess).  Well, here's the skinny on that.  Get it?  'Skin'ny?  *sigh*

Anyway, at the moment we are in a transition period.  Specifically, we are transitioning away from Impulse being your main download and update method.  Going forward, you can access all of your registrations and download links for Stardock software by logging in here:

https://store.stardock.com/myaccount/products

This will give you a list of everything that is on your account, along with your serial numbers and installer download links.  That's right, download links directly to the latest stable version of the software.  Let's all pause to let that sink in.

...

Ok, then.  Each application should prompt for activation the first time, just type your email address, and copy/paste from the page into the window, and you should be all set.

As always, keep in mind that trial versions of our software are not upgradable to the full versions by entering a product key, and they must be uninstalled and the PC rebooted before installing the full version of any program.

Common issues:

"I don't see [program name] listed, what happened to it?"

If you have registrations on more than one email address, you'll need to get them on the same account.  If you have access to both email addresses, you can merge them together here:

http://www.stardock.com/support/registrations/

If you don't have access to both, send an email to support@stardock.com with an order or serial number, or billing address for verification, and we'll merge them together for you.

"I just renewed my Object Desktop subscription, and Impulse still says it's expired!"

Because Impulse is now owned by Gamestop, your renewal only affects the Stardock side of things, so Impulse can't know that you've renewed.  You will need to use the new download page to access the software.

"What about my games?"

If you've purchased any Stardock gaming titles (GalCivII, Sins, Demigod, Elemental), those will still be handled through Impulse.  This site is for non-gaming software only.

"What about [problem that I haven't thought of yet]?"

Either post it here, or email support@stardock.com for assistance.  If you're posting here, try to avoid posting things like serial numbers or personal email addresses.

Pinned Post 230 Replies +1
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July 7, 2011 9:33:51 AM from WinCustomize Forums WinCustomize Forums

just a little nudge

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July 7, 2011 10:08:34 AM from WinCustomize Forums WinCustomize Forums

Hi everyone! Good to be back here again.

 Looking at my account I see my stand-alone apps (CFX and ODPlus) and MyColors themes but for ODNT all I see is this:

Product: Object Desktop (S) upgrade/renewal with ObjectDock Plus
Serial:
[No serial number required]

I have no breakdown of the individualObject Desktop apps, nor do I see any means of updating or downloading any or all of the ODNT software.

Impulse shows my current ODNT sub active until July,2012.and displays the serial number for same.

What's up??

 

 

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July 7, 2011 8:36:09 PM from WinCustomize Forums WinCustomize Forums

Nice to see you around Wiz.

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July 7, 2011 9:14:37 PM from WinCustomize Forums WinCustomize Forums

I to renewed my ObjectDesktop subscription on the 2nd of July.
I received an e-mail with the order number (2111498)

Impulse still shows that my subscription will expire on the 16th of July 2011

I have contacted Stardock (ticket ID GDS-913294) on the 6th of July
but as of now I do not have a reply.

I was not sure whether to contact sales or technical support, but as it was a renewal and not a software issue I contactsd sales.

Any help appreciated.

Cheers

Macca

 

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July 7, 2011 9:35:54 PM from WinCustomize Forums WinCustomize Forums

Aussie: Support is looking into yourticket.  

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July 7, 2011 10:17:58 PM from WinCustomize Forums WinCustomize Forums

Quoting RedneckDude,
What is this?



 

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July 8, 2011 4:52:13 AM from WinCustomize Forums WinCustomize Forums

Quoting Zubaz,
Aussie: Support is looking into yourticket.  

 

Thanks Zubaz

Macca

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July 8, 2011 6:27:28 AM from WinCustomize Forums WinCustomize Forums

Maybe I'm old school but I liked Stardock Central. Anyone remember it?

Ian

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July 8, 2011 6:48:28 AM from WinCustomize Forums WinCustomize Forums

Quoting RedneckDude,
Quoting RedneckDude, reply 29What is this?





 

Jim, I believe that reflects on a deal in the past where if you bought an ODNT subscription, you got a year's subscription to WC along with it. I could be wrong, though.

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July 8, 2011 3:14:12 PM from WinCustomize Forums WinCustomize Forums

CarGuy1, DisturbedComputer, and Wizard1956, sorry about the wait, but you guys should all be set.  Give it the ol' F5.

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July 8, 2011 5:29:02 PM from WinCustomize Forums WinCustomize Forums

Here is the Stardock reply

Rest assured that your subscription has been extended to 7/16/2012.

We are in the process of transitioning away from using Impulse to download Stardock software. Going forward, you can access your registrations and download links for standalone installers by logging in with your Stardock account here:

https://store.stardock.com/myaccount/products

Keep in mind that trial versions of our software are not upgradable to the full versions by entering a product key, and they must be uninstalled and the PC rebooted before installing the full version of any app.

Please let me know whether this resolves your problem or if you have any additional questions.
- - - - - - -
Aaron Klenke
Consumer Support

Cheers

Macca

 

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July 8, 2011 6:15:02 PM from WinCustomize Forums WinCustomize Forums

Quoting Rosco_P,
CarGuy1, DisturbedComputer, and Wizard1956, sorry about the wait, but you guys should all be set. Give it the ol' F5.

Thanks Rosco_P,

But I still can't Donwload Object Desktop and no link for Tiles

 

Here are the apps I was able to get 

          ((Not including in this list WB Skins/MyColors/Premium Theme I do have them and Galactic Civilizations II: Dread Lords ))
CursorFX Plus
ObjectDock Plus
DeskScapes 3
DesktopX 3
Fences® Pro
IconDeveloper
IconPackager 5
Keyboard Launchpad
LogonStudio
SkinStudio 7 Professional
SoundPackager
Theme Manager
Tweak7
WindowBlinds 7
WindowFX 4

-----------------

These Apps. and Bullet Candy ? Are not listed.. I know Can't get BETA their at this time

Object Desktop
DesktopX 4  (I know it's BETA)
DesktopX Professional (I know it's BETA)
Object Edit
ObjectBar
BootSkin
BootSkin Vista
ControlCenter
Desktop Gadgets
Enhanced File Dialog
IconX
Object Desktop Launchpad
Object Desktop Premium Skins
ObjectMedia
RightClick
SkinStudio Professional V5.01
Stardock Bitmaps
Stardock Virtual Desktops
Tab Launchpad
TweakShell
Tweakista

WindowFX 2

WindowFX 3

Will those be inside Object Desktop When I get a Download link for it or will they be added to the My Account/My Products List?

Thanks

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July 8, 2011 7:26:33 PM from WinCustomize Forums WinCustomize Forums

Quoting Rosco_P,
CarGuy1, DisturbedComputer, and Wizard1956, sorry about the wait, but you guys should all be set.  Give it the ol' F5.

Rosco...you da man...Thanks. 

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July 8, 2011 7:39:06 PM from WinCustomize Forums WinCustomize Forums

Quoting DrJBHL,



Quoting RedneckDude,
reply 56
Quoting RedneckDude, reply 29What is this?





 




Jim, I believe that reflects on a deal in the past where if you bought an ODNT subscription, you got a year's subscription to WC along with it. I could be wrong, though.
Ah, you're probably correct good Doctor!

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July 8, 2011 7:40:16 PM from WinCustomize Forums WinCustomize Forums

Quoting Aussie007,
Aaron Klenke

Consumer Support





Cheers

Awesome!!!  Zubaz iz in the house!!!

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July 8, 2011 8:47:49 PM from WinCustomize Forums WinCustomize Forums

Quoting Scarborough,
Maybe I'm old school but I liked Stardock Central. Anyone remember it?

Ian

I'm still using it [IRC] ....

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July 8, 2011 9:55:43 PM from WinCustomize Forums WinCustomize Forums

Quoting Rosco_P,
CarGuy1, DisturbedComputer, and Wizard1956, sorry about the wait, but you guys should all be set.  Give it the ol' F5.

I tip my pointy hat to you, everything seems to be in order. Thanks!

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July 9, 2011 12:39:20 PM from WinCustomize Forums WinCustomize Forums

Quoting Jafo,



Quoting Scarborough,
reply 58
Maybe I'm old school but I liked Stardock Central. Anyone remember it?

Ian


I'm still using it [IRC] ....

Where can I get it? Or CAN I?  

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July 9, 2011 12:46:43 PM from WinCustomize Forums WinCustomize Forums

Quoting RedneckDude,
Where can I get it? Or CAN I?

People at SD poke fun at me for using it still.....they probably want to drag me screaming into the 90's ....

So I wouldn't advise using it....the humiliation, etc....

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July 9, 2011 1:00:43 PM from WinCustomize Forums WinCustomize Forums

Wiz and I have been looking for it...lol. I thought I had an old copy on my PC, but I can't find it.

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July 9, 2011 1:02:15 PM from WinCustomize Forums WinCustomize Forums

WC Browser too. I used to have a copy...can't find it. Probably wouldn't work anyhow.

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July 9, 2011 1:47:49 PM from WinCustomize Forums WinCustomize Forums

Quoting RedneckDude,
WC Browser too. I used to have a copy...can't find it. Probably wouldn't work anyhow.

StardockCentral @ softpedia

http://www.softpedia.com/progDownload/Stardock-Central-Download-41809.html

 

wincustom browse for download at brothersoft or just use web search "wincustomize browser download"

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July 9, 2011 4:17:20 PM from Stardock Forums Stardock Forums

I recently purchased an upgrade for Object Desktop and the Impulse software is still showing me that my account is expired. I have tried to update my registration with no success. I can't get my new subscription to show up. I emailed tech support about it but have not received a response. Is there anything I can to do get my purchase to show up?

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July 9, 2011 5:42:25 PM from WinCustomize Forums WinCustomize Forums

Quoting MRSONE,
I recently purchased an upgrade for Object Desktop and the Impulse software is still showing me that my account is expired. I have tried to update my registration with no success. I can't get my new subscription to show up. I emailed tech support about it but have not received a response. Is there anything I can to do get my purchase to show up?

I had the same problem.
Take a look at my reply #61, it is the response that I received from Stardock.
It explains the situation at this time.

Cheers

Macca

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July 9, 2011 5:45:24 PM from WinCustomize Forums WinCustomize Forums

Thanks Aaron

All OK

Cheers

Macca

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