Galactic Civilizations II: Known Issues / How to get support

Read this please

By on September 1, 2006 4:35:57 PM from GalCiv II Forums GalCiv II Forums

Frogboy

Join Date 03/2001
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If you are having problems installing from the CD-ROMs, try copying the files from the CDs to your hard drive and then run the installation from your hard drive.  If you are having problems activating GalCiv2, please read this sticky post:

http://forums.galciv2.com/122873

If you have any other problems installing or activating GalCiv2 and you can't find an answer in a sticky post, please e-mail support@stardock.com

With all the hardware and configurations out there, it's inevitable that some people are going to run into a problem.  The most important thing to bear in mind that if something is happening for you, it may not be happening for anyone else. Our job is to do our best to make sure the game works perfectly for you.

When you have a problem, the best tools you have is the debug.err that is in the GalCiv2 directory. It will tell us virtually everything we need.  In addition, you can install Smart Exception from Stardock Central (see downloads section here) from the "free stuff" in Stardock Central. If you have that running and GalCiv II crashes or something, it will create a file that will tell us exactly where.

So that we're on the same page - the game should never crash on you. As far as we know, there are zero crash bugs in Galactic Civilizations II.

The first thing to always do is to make sure you have the latest version of the game.

#1 Game crashes immediately.

Happens to approximately 0.5% of users.

Most common cause: Running your desktop at below 1024x768 or running your desktop in 16-bit color.  This resolves 99% of users.  Check your debug.err and make sure you're not running at some really low resolution.

#2 Game crashes randomly while playing!

Happens to approximately 0.5% of users.

Most common cause: People with older video drivers. We weren't kidding, you MUST HAVE A RECENT (past year) set of video drivers. If you don't, the game will crash randomly. The readme says this. The stickies say this. We're not kidding around here. You must update your video drivers. Ignoring all that and running into the forum and saying "How could they ship this piece of #$@#!" is not going to update your video driver. You must update the video driver. 

Ex: If you're running the nvidia 81.95 drivers, update them to 81.98 or better.

You also absolutely must be running at 1024x768 or higher. That means both X and Y must be equal to or greater than those two numbers.

Next most common cause: People who have eliminated their page file or have a very small page file.  That's your virtual memory.  Check the debug.err and near the top it will say how much virtual memory you have allocated. If it's less than a gig (heck, nowadays you should have at least 2 gigs for virtual memory) then there's your problem. 

Next most common cause: Overheating. The game's 3D engine has no polygon count limit, no texture limit. It's designed so that even 2 years from now, you can with mods plug in advanced textures. Some modders have already put in ships from popular sci-fi movies that have over a million polygons and it works.  But it comes at a cost: Your video cards are fully utilized. And that can translate to heat.  This mostly affects people who have built their own machines and thrown in a powerful video card.  Version 1.0X (and later) support GPU throttling which should solve this.

Next most common cause: People with AMD64 Dual Core who haven't updated their chipset drivers. GO here, get your drivers, play game, have fun.

#3 You lose your mouse pointer

People with nVidia Geforce 6X series cards (for the most part) have reported this. We have yet to get it in our internal lab and it doesn't seem to be that wide spread but it's a real show stopper.  The solution is to use the hardware mouse cursor which is in the video options area of the game.

OTHER TIPS:

Read the stickies! Post your debug.err.  Or at the very least tell us what kind of computer you have (though debug.err will tell us all about your computer). 

For more troubleshooting tips, please read this sticky:

http://forums.galciv2.com/127231

 

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July 27, 2009 5:28:28 PM from GalCiv II Forums GalCiv II Forums

Hi I bought a UK copy of GalCiv2 - endless univurse and strait away had the problem of it not saving or loading games at all. This also includes custon races, if i start with one it crashes and windows vista says games has stoped working and stuts it down. If i save a custon race part way through it says its saved but if i go back to check, its actually saved nothing?

I installed stardock and reinstalled it entirely off stardock that but still same problem. I've update my graphics cards and made sure its go admin autority and everything else i could think of but nothing works even though the game it self runs and i played an entire small game for a good 200 turns but in the end I lost it all as the game won't let me save at all.

P.S i did read through about 7 pages of this post but saw no one with the same problem, I hope you can help

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July 27, 2009 5:32:05 PM from GalCiv II Forums GalCiv II Forums

Sorry double post but your forum is really laggy...

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July 27, 2009 5:34:37 PM from GalCiv II Forums GalCiv II Forums

Ok REALLLLY laggy sorry about the tripple post but its not my end i assure you. Your servers may be crashing or the internet at your end?

P.S can't see the bottem of page 17 seems bugged even after a few refreshes so there might be more of my multi posts there as i was getting a bit frustrated with the peon error message which didn't tell me if i'd actually posted at all. (after copy pasting the whole page i did find a couple of repeate posts on the last page... can you delete them? as i can't edit them as its all black for some reason... and then help me out with my poblem & sorry again! gah hate making forums anymore of a mess than they naturally become)

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July 27, 2009 10:47:24 PM from GalCiv II Forums GalCiv II Forums

SDC has been discontinued--you'll need to use Impulse instead to get the latest updates. If the problem continues after updating via Impulse, ploease contact support@stardock.com.

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August 3, 2009 3:07:43 AM from GalCiv II Forums GalCiv II Forums

Hi, I recently bought Galactic Civilizations Ultimate Edition and I have played perfectly for about 10 hours (Not all at once) and I was playing when suddenly it sayed "Woe the Dread Lords have come Blah blah blah" and it crashed! Any help? Oh, and there was no popup or anything.

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August 3, 2009 9:27:12 PM from GalCiv II Forums GalCiv II Forums

My game will also not update. Purchased it at walmart and it has a serial number sticker on it but it is 30 characters long. Impulse says it is supposed to be 28 characters. Now what?

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August 4, 2009 2:34:07 PM from GalCiv II Forums GalCiv II Forums

uddenly it sayed "Woe the Dread Lords have come Blah blah blah" and it crashed!

The Dread Lords event is a known cause of a crash, I believe it is resolved in the next update.

My game will also not update. Purchased it at walmart and it has a serial number sticker on it but it is 30 characters long. Impulse says it is supposed to be 28 characters. Now what?

If you're having serial/registration issues, please contact support@stardock.com.

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August 15, 2009 1:49:09 PM from GalCiv II Forums GalCiv II Forums

Hello i purchased Gal Civ2 and when i start the program to install it i get the menue. However when i press the install game button nothing happens and the menue sits there for ever any clue on how to resolve this problem.

 

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August 18, 2009 1:13:48 AM from GalCiv II Forums GalCiv II Forums

Hi,

 

So i bought Galactic Civilizations II Ultimate Edition today, installed fine, and ran one game fine then another, but on my 3rd game it randomly crashed, after about 45+ turns, and now whenever i try to run a new game it crashes when loading, so i tried a campagin, got about 45 or so turns threw, and it crashed, and now that crashes when i try to start again.

 

I have followed all the steps reccomended in this thread, i have a 19 gig pagefile, i run at 1360x768 in 32bit color, and my video card drivers are upto date, sadly im running Vista 64bit so that SmartException dosent seem to do anything, because the crash is one of those "this application has stopped responding windows will now terminate this program" errors.

 

Luckily the debug.err seems to record still and suddenly stops at "Creating Civs" i will post it right under this, any infomation will be helpful, annoying cause i was really enjoying the game too

 

Debug Message: Version v2.03 Twilight of the Arnor last updated on: Thu Jul 23 11:47:38 2009
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 8/18/2009, 16:55:44
DirectX Version: DirectX 10
Machine Name: JASON-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.lh_sp2rtm.090410-1830)
Languages: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: P5Q
BIOS: BIOS Date: 11/04/08 12:05:22 Ver: 08.00.14
Processor: Intel(R) Core(TM)2 Quad CPU Q9450 @ 2.66GHz (4 CPUs), ~2.7GHz
Physical Memory: 8190MB RAM
Page File: 1508MB used, 19432MB available
Windows Dir: C:\Windows


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce GTX 275
Manufacturer: NVIDIA
Chip Type: GeForce GTX 275
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_05E6&SUBSYS_34CE1458&REV_A1
Display Memory: 4079 MB
Current Display Mode: 1360 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Max Resolution:
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version: 8.15.0011.9038
Driver Date: 7/15/2009 06:54:00
DirectX Acceleration Enabled: Yes
 


Sound info
Sound device 1:
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_104382FE&REV_1001
Manufacturer ID: 1
Product ID: 100
Driver Name: RTKVHD64.sys
Provider: Realtek Semiconductor Corp.
Driver Version: 6.00.0001.5591
Driver Date: 3/27/2008 06:36:28
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 
Sound device 1:
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_104382FE&REV_1001
Manufacturer ID: 1
Product ID: 100
Driver Name: RTKVHD64.sys
Provider: Realtek Semiconductor Corp.
Driver Version: 6.00.0001.5591
Driver Date: 3/27/2008 06:36:28
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 
Sound device 1:
Description: Realtek Digital Output(RCA) (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_104382FE&REV_1001
Manufacturer ID: 1
Product ID: 100
Driver Name: RTKVHD64.sys
Provider: Realtek Semiconductor Corp.
Driver Version: 6.00.0001.5591
Driver Date: 3/27/2008 06:36:28
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 
Sound device 1:
Description: Speakers (5- Logitech USB Headset)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: USB\VID_046D&PID_0A0B&REV_1013&MI_00
Manufacturer ID: 65535
Product ID: 65535
Driver Name: USBAUDIO.sys
Provider: Microsoft
Driver Version: 6.00.6002.18005
Driver Date: 4/11/2009 17:39:34
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 


Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using hardware vertex processing
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Attempting to create D3DDevice at resolution 1024 x 768, Windowed: 0, Multisample: 4
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): NVIDIA GeForce GTX 275
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 da7a64
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask C:\Users\Jason\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask C:\Users\Jason\Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ObjectDesktop\DesktopX
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\DarkAvatar\Movies\techs\*.bik
Debug Message: No files found matching mask Movies\techs\*.bik
Debug Message: No files found matching mask Gfx\Tutorials\*.bik
Debug Message: No files found matching mask C:\Users\Jason\Documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik
Debug Message: No files found matching mask C:\Users\Jason\Documents\My Games\GC2TwilightArnor\sfx\*.wav
Debug Message: No files found matching mask C:\Users\Jason\Documents\My Games\GC2TwilightArnor\Music\*.mp3
Debug Message: No files found matching mask C:\Users\Jason\Documents\My Games\GC2TwilightArnor\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: No files found matching mask ./Data/*.xml
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: No files found matching mask C:\Users\Jason\Documents\My Games\GC2TwilightArnor\ships\*.xml
Debug Message: No files found matching mask C:\Users\Jason\Documents\My Games\GC2TwilightArnor\shiptemplates\*.xml
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate./Data/English/\ShipStyles\*.xml
Debug Message: No files found matching mask C:\Users\Jason\Documents\My Games\GC2TwilightArnor\ShipStyles\*.xml
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\DarkAvatar./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\DarkAvatar\Gfx\Planets\C0*.png
Debug Message: No files found matching mask Gfx\Planets\C0*.png
Debug Message: No files found matching mask gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask C:\Users\Jason\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask C:\Users\Jason\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask C:\Users\Jason\Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: No files found matching mask ./Data/English/Tutorials/*.xml
Debug Message: GalaxyWnd: Cannot find OBJID Scenaro_MoreDetails_FText
Debug Message: GalaxyWnd: Cannot find OBJID Scenaro_Details_FormattedText
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\Mods\Default\Data\CustomMaps\*.gc2map
Debug Message: No files found matching mask ./Data/English/Scenarios/*.GC2Scenario
Debug Message: No files found matching mask D:\Program Files (x86)\Kalypso\GalCiv2Ultimate\Mods\Default\Data\Scenarios\*.gc2scenario
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Title
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Disctiption_Spinner_Back
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Disctiption_Title
Debug Message: Creating Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing asteroid fields.
Debug Message: Killing asteroid field mining bases.
Debug Message: Killing space resources.
Debug Message: Killing ascension crystals.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Star Frequency: 4 Max Num Stars: 320
Debug Message: Planet Frequency: 4 Max Num Planets: 1280
Debug Message: Galaxy Size Set: 22 x 22
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Star Density: Tight Clusters.
Debug Message: Number of Unplaced Stars: 98.
Debug Message: Creating Random Map... Planets
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: Total planets placed: 65
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 300
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Ascension Crystals
Debug Message: Creating Random Map... Done
Debug Message: Distributing bonuses on planets...
Debug Message: Creating Random Map... Asteroid Fields
Debug Message: Setting Game Options
Debug Message: Creating Civs

 As you can see, im well above specs, so that cant be a problem either

Quick update, noticed in there that the game was running at 1024x768 which shouldent cause a problem but just incase i set it to the same resolution as my desktop and ran it in window mode, still no luck.

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August 18, 2009 10:17:39 AM from GalCiv II Forums GalCiv II Forums

Try clearing out your custom race files from My Documents\My Games\GC2TwilightArnor, one of them might have become corrupted.

 

Hello i purchased Gal Civ2 and when i start the program to install it i get the menue. However when i press the install game button nothing happens and the menue sits there for ever any clue on how to resolve this problem.

Please contact support@stardock.com.

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August 29, 2009 11:53:41 PM from Stardock Forums Stardock Forums

please give me hint why i can't see "action movie" by clicking opening and it shows black screen then hit "esc" then entered new game selection button with screen animated. even end of winning the game, that animated show black screens i had to hit "esc" agian  to show up the scoring boards..

Got any idea  does anyone having same experience?

 

Debug Message:  Version v1.97 Twilight of the Arnor last updated on: Mon Sep  8 13:58:25 2008
Debug Message:  Unknown error trying to read registry value HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net\GalCiv2UL Serial No
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net\GC2EU
Debug Message:  Could not query reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net value named Serial No
Debug Message:  Checking DX Version.
Debug Message:  *********DXDiag info follows.*********
System Info
Time: 8/29/2009, 22:01:57
DirectX Version: DirectX 10.0 (4.10.0000.3311)
Machine Name: IAOZ
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
Languages: English (Regional Setting: English)
System Manufacturer: NVIDIA
System Model: AWRDACPI
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon(tm) XP 3200+,  MMX,  3DNow, ~2.2GHz
Physical Memory: 1536MB RAM
Page File: 264MB used, 3170MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce FX 5500
Manufacturer: NVIDIA
Chip Type: GeForce FX 5500
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0326&SUBSYS_00000000&REV_A1
Display Memory: 256.0 MB
Current Display Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: SONY SDM-HS94P
Monitor Max Resolution: 1280,1024
Driver Name: nv4_disp.dll
Driver Version: 6.14.0011.7519
Driver Date: 5/16/2008 15:01:00
DirectX Acceleration Enabled: Yes
 


Sound info
Sound device 1:
Description: NVIDIA(R) nForce(TM) Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: NFORCE_VAD
Manufacturer ID: 1
Product ID: 100
Driver Name: nvapu.sys
Provider: NVIDIA Corporation
Driver Version: 6.14.0442.0030
Driver Date: 5/25/2004 15:58:04
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 


Debug Message:  *********END dxdiag info.*********
Debug Message:  Entering WinMain
Debug Message:  ******* Starting Game Shell *******
Debug Message:  Going Fullscreen
Debug Message:  Preparing to change display settings.
Debug Message:  Failed to find a device that can start with hardware vp mode.  Trying sw vp.
Debug Message:  Using software vertex processing
Debug Message:  Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message:  Attempting to create D3DDevice at resolution 1024 x 768, Windowed: 0, Multisample: 4
Debug Message:  Game Resolution: 1024 x 768
Debug Message:  Running fullscreen.
Debug Message:  HAL (sw vp): NVIDIA GeForce FX 5500
Debug Message:  D3DPRESENT_INTERVAL_DEFAULT
Debug Message:  Refresh rate: 60
Debug Message:  Bit Depth: 32 bit.
Debug Message:  *********Checking D3DDevice Caps***********************
Debug Message:  A full-color cursor is supported in hardware at high resolution modes.
Debug Message:  RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message:  Now Fullscreen
Debug Message:  Shell initialization complete
Debug Message:  GalCiv2 is activated.
Debug Message:  ***** Initializing Game *****
Debug Message:  Timer Frequency is 0 369e99
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate\./Data/ShipTemplates/\*.shipcfg
Debug Message:  No files found matching mask C:\Documents and Settings\Jim\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ObjectDesktop\DesktopX
Debug Message:  Initializing sound card.
Debug Message:  initailizing bink
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate\DarkAvatar\Movies\techs\*.bik
Debug Message:  No files found matching mask Movies\techs\*.bik
Debug Message:  No files found matching mask Gfx\Tutorials\*.bik
Debug Message:  No files found matching mask C:\Documents and Settings\Jim\My Documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik
Debug Message:  No files found matching mask C:\Documents and Settings\Jim\My Documents\My Games\GC2TwilightArnor\sfx\*.wav
Debug Message:  No files found matching mask C:\Documents and Settings\Jim\My Documents\My Games\GC2TwilightArnor\Music\*.mp3
Debug Message:  No files found matching mask C:\Documents and Settings\Jim\My Documents\My Games\GC2TwilightArnor\Event Music\*.mp3
Debug Message:  Create setup screens.
Debug Message:  Clear galaxy settings.
Debug Message:  Clear influence.
Debug Message:  Clear up laws.
Debug Message:  Clear first time events.
Debug Message:  Clear wonders and trade goods.
Debug Message:  Clear sector mapper.
Debug Message:  Set mouse.
Debug Message:  Set update timer.
Debug Message:  No files found matching mask ./Data/*.xml
Debug Message:  Clear data definitions.
Debug Message:  Killing ship styles:
Debug Message:  No files found matching mask C:\Documents and Settings\Jim\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.xml
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate./Data/English/\ShipStyles\*.xml
Debug Message:  No files found matching mask C:\Documents and Settings\Jim\My Documents\My Games\GC2TwilightArnor\ShipStyles\*.xml
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate\DarkAvatar./Data/\FleetFormations\*.fleet
Debug Message:  No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate\DarkAvatar\Gfx\Planets\C0*.png
Debug Message:  No files found matching mask Gfx\Planets\C0*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideW*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideW*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideW*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideW*.png
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/1SideN*.png
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/1SideE*.png
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/1SideS*.png
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/1SideW*.png
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/2SideN*.png
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/2SideE*.png
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/2SideS*.png
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/2SideW*.png
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/3SideN*.png
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/3SideE*.png
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/3SideS*.png
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/3SideW*.png
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/4SideN*.png
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/4SideE*.png
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/4SideS*.png
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/4SideW*.png
Debug Message:  No files found matching mask C:\Program Files\Kalypso\GalCiv2Ultimate\./Data/ShipTemplates/\*.shipcfg
Debug Message:  No files found matching mask C:\Documents and Settings\Jim\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message:  Reading Star Names
Debug Message:  Reading Star Names... Done
Debug Message:  No files found matching mask ./Data/English/Tutorials/*.xml
Debug Message:  TitleWnd: Quit Button.
Debug Message:  Posting WM_CLOSE message.
Debug Message:  WM_CLOSE message received.
Debug Message:  GameUninitialize start
Debug Message:  Killing Galaxy
Debug Message:  Killing threads.
Debug Message:  Kiling civs.
Debug Message:  Killing ships.
Debug Message:  Killing rallypoints.
Debug Message:  Killing misc objects.
Debug Message:  Killing stars.
Debug Message:  Killing anomalies.
Debug Message:  Killing asteroid fields.
Debug Message:  Killing asteroid field mining bases.
Debug Message:  Killing space resources.
Debug Message:  Killing ascension crystals.
Debug Message:  Killing colonies and planets.
Debug Message:  killing scenario.
Debug Message:  Clearing Turn Event Log
Debug Message:  Clear galaxy settings.
Debug Message:  Clear influence.
Debug Message:  Clear up laws.
Debug Message:  Clear first time events.
Debug Message:  Clear wonders and trade goods.
Debug Message:  Clear sector mapper.
Debug Message:  Clear data definitions.
Debug Message:  Killing ship styles:
Debug Message:  Killing Galaxy: Completed
Debug Message:  Shutting down sound system.
Debug Message:  Clearing sound and music handles.
Debug Message:  GameUninitialize end
Debug Message:  Device not cleared. 1 counts left.
Debug Message:  D3D not cleared. 1 counts left.
Debug Message:  Destroying Window.
Debug Message:  Main Shell terminating normally

Reason for Karma (Optional)
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August 31, 2009 10:07:34 AM from GalCiv II Forums GalCiv II Forums

You're running an old version of the game--if you got it off SDC, grab Impulse and use that to update (if you're using SDC, that will also explain not having the videos as they're optional in SDC, but required in Impulse).

Once you're up to date, you might also try disabling antialiasing/multisamples in the video options as that is known to cause video issues on Geforce FX cards, since they can't really handle it.

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September 1, 2009 3:18:26 PM from GalCiv II Forums GalCiv II Forums

I'm trying to open Twilight of the Arnor and all I get is a frantic blinking of screens on my machine.  I just updated my video drivers, I tried uninstalling and reinstalling Twilight and nothing seems to be working. Any suggestions?

Here is my debug.err file:

Debug Message:  Version v2.03 Twilight of the Arnor last updated on: Thu Jul 23 11:47:38 2009
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net\GalCiv2UL
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net\GC2EU
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GalCiv2UL
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GC2EU
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GalCiv2UL
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GC2EU
Debug Message:  Checking DX Version.
Debug Message:  *********DXDiag info follows.*********
System Info
Time: 9/1/2009, 14:10:55
DirectX Version: DirectX 10
Machine Name: SAM-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506)
Languages: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 1520                  
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A09
Processor: Intel(R) Core(TM)2 Duo CPU     T7300  @ 2.00GHz (2 CPUs), ~2.0GHz
Physical Memory: 2046MB RAM
Page File: 1401MB used, 2927MB available
Windows Dir: C:\Windows


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce 8600M GT
Manufacturer: NVIDIA
Chip Type: GeForce 8600M GT
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_0407&SUBSYS_01F11028&REV_A1
Display Memory: 1012 MB
Current Display Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Max Resolution:
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver Version: 8.16.0011.8681
Driver Date: 8/19/2009 13:35:00
DirectX Acceleration Enabled: Yes
 


Sound info
Sound device 1:
Description: Speakers / Headphones (SigmaTel High Definition Audio CODEC)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_76A0&SUBSYS_102801F1&REV_1002
Manufacturer ID: 1
Product ID: 100
Driver Name: stwrt.sys
Provider: SigmaTel
Driver Version: 6.10.5511.0000
Driver Date: 6/25/2007 00:17:04
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 
Sound device 1:
Description: Digital Output Device (SPDIF Out) (SigmaTel High Definition Audio CODEC)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_76A0&SUBSYS_102801F1&REV_1002
Manufacturer ID: 1
Product ID: 100
Driver Name: stwrt.sys
Provider: SigmaTel
Driver Version: 6.10.5511.0000
Driver Date: 6/25/2007 00:17:04
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 


Debug Message:  *********END dxdiag info.*********
Debug Message:  Entering WinMain
Debug Message:  ******* Starting Game Shell *******
Debug Message:  Could not query reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\Drengin.net\GalCiv2 value named Language
Debug Message:  Going Fullscreen
Debug Message:  Preparing to change display settings.
Debug Message:  Using hardware vertex processing
Debug Message:  Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message:  Attempting to create D3DDevice at resolution 1360 x 768, Windowed: 0, Multisample: 4
Debug Message:  Could not create the render device using default format. Switching to 16bit
Debug Message:  Using hardware vertex processing
Debug Message:  Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message:  Attempting to create D3DDevice at resolution 1360 x 768, Windowed: 0, Multisample: 0
Debug Message:  Could not create the render device.
Debug Message:  InitializeDirect3D Failed.
Debug Message:  Now Fullscreen
Debug Message:  Shell initialization complete
Debug Message:  GalCiv2 is activated.
Debug Message:  WM_CLOSE message received.
Debug Message:  GameUninitialize start

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September 1, 2009 5:03:58 PM from GalCiv II Forums GalCiv II Forums

It seems to be trying to initialize at a different resolution (used a 720p TV recently?). Go to My Documents\My Games\GC2TwilightArnor, open the file prefs.ini, and make the following changes:

Change
DisplayWidth=1360
DisplayHeight=768
ColorDepth=32
Fullscreen=1

To
DisplayWidth=(Your desktop width)
DisplayHeight=(Your desktop height)
ColorDepth=32
Fullscreen=0

Then save the file and start the game.

Reason for Karma (Optional)
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September 1, 2009 7:09:30 PM from GalCiv II Forums GalCiv II Forums

Thanks!  That worked!

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September 7, 2009 4:46:41 PM from Stardock Forums Stardock Forums

Hey, I've just purchased Gal Civ II and it freezes on startup, The Intro movie plays, and the background moves like it's supposed to at the main menu for a second and then it freezes for a couple of seconds, It then either unfreezes for a split second before freezing again or crashes.  Any Help would be appreciated

 

Debug:

Debug Message:  Version v2.02 Twilight of the Arnor last updated on: Tue Dec  9 11:44:40 2008
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net\GalCiv2UL
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net\GC2EU
Debug Message:  Could not query reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net value named Serial No
Debug Message:  Unknown error trying to read registry value HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net\GC2 Serial No
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net\GalCiv2
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net\DarkAvatar
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ComponentManager\Drengin.net\Twilight
Debug Message:  Can't find TGN or GalCiv2 serial number.
Debug Message:  Checking DX Version.
Debug Message:  *********DXDiag info follows.*********
System Info
Time: 9/7/2009, 14:13:00
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: MARK-DESKTOP
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
Languages: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: P5Q3 DELUXE
BIOS: BIOS Date: 06/03/08 22:05:10 Ver: 08.00.14
Processor: Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz (4 CPUs)
Physical Memory: 3070MB RAM
Page File: 566MB used, 4389MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI Radeon HD 4800 Series
Manufacturer: ATI Technologies Inc.
Chip Type: ATI Radeon Graphics Processor (0x9440)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_9440&SUBSYS_05021002&REV_00
Display Memory: 512.0 MB
Current Display Mode: 1280 x 1024 (32 bit) (75Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6891
Driver Date: 12/1/2008 16:51:31
DirectX Acceleration Enabled: Yes
 


Sound info
Sound device 1:
Description: SoundMAX HD Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_11D4&DEV_989B&SUBSYS_10438311&REV_1003
Manufacturer ID: 65535
Product ID: 65535
Driver Name: ADIHdAud.sys
Provider: AnalogDevices
Driver Version: 5.10.0001.6480
Driver Date: 3/23/2008 21:08:14
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 
Sound device 1:
Description: HD Audio digital out 2
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_11D4&DEV_989B&SUBSYS_10438311&REV_1003
Manufacturer ID: 65535
Product ID: 65535
Driver Name: ADIHdAud.sys
Provider: AnalogDevices
Driver Version: 5.10.0001.6480
Driver Date: 3/23/2008 21:08:14
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 


Debug Message:  *********END dxdiag info.*********
Debug Message:  Entering WinMain
Debug Message:  ******* Starting Game Shell *******
Debug Message:  Going Fullscreen
Debug Message:  Preparing to change display settings.
Debug Message:  Using hardware vertex processing
Debug Message:  Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message:  Attempting to create D3DDevice at resolution 1024 x 768, Windowed: 0, Multisample: 4
Debug Message:  Game Resolution: 1024 x 768
Debug Message:  Running fullscreen.
Debug Message:  HAL (hw vp): ATI Radeon HD 4800 Series
Debug Message:  D3DPRESENT_INTERVAL_DEFAULT
Debug Message:  Refresh rate: 75
Debug Message:  Bit Depth: 32 bit.
Debug Message:  *********Checking D3DDevice Caps***********************
Debug Message:  A full-color cursor is supported in hardware at high resolution modes.
Debug Message:  RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message:  Now Fullscreen
Debug Message:  Shell initialization complete
Debug Message:  GalCiv2 is activated.
Debug Message:  ***** Initializing Game *****
Debug Message:  Timer Frequency is 0 8f0eecc0
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\./Data/ShipTemplates/\*.shipcfg
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ObjectDesktop\DesktopX
Debug Message:  Initializing sound card.
Debug Message:  initailizing bink
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar\Movies\techs\*.bik
Debug Message:  No files found matching mask Movies\techs\*.bik
Debug Message:  No files found matching mask Gfx\Tutorials\*.bik
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\sfx\*.wav
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\Music\*.mp3
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\Event Music\*.mp3
Debug Message:  Create setup screens.
Debug Message:  Clear galaxy settings.
Debug Message:  Clear influence.
Debug Message:  Clear up laws.
Debug Message:  Clear first time events.
Debug Message:  Clear wonders and trade goods.
Debug Message:  Clear sector mapper.
Debug Message:  Set mouse.
Debug Message:  Set update timer.
Debug Message:  No files found matching mask ./Data/*.xml
Debug Message:  Clear data definitions.
Debug Message:  Killing ship styles:
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\ships\*.xml
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.xml
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition./Data/English/\ShipStyles\*.xml
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\ShipStyles\*.xml
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar./Data/\FleetFormations\*.fleet
Debug Message:  No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar\Gfx\Planets\C0*.png
Debug Message:  No files found matching mask Gfx\Planets\C0*.png
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\*.raceconfigxml
Debug Message:  No files found matching mask gfx/Terrain/1SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideW*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideW*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideW*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideW*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/1SideN*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/1SideE*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/1SideS*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/1SideW*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/2SideN*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/2SideE*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/2SideS*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/2SideW*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/3SideN*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/3SideE*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/3SideS*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/3SideW*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/4SideN*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/4SideE*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/4SideS*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/4SideW*.png
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\./Data/ShipTemplates/\*.shipcfg
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message:  Reading Star Names
Debug Message:  Reading Star Names... Done
Debug Message:  No files found matching mask ./Data/English/Tutorials/*.xml
Debug Message:  TitleWnd: Quit Button.
Debug Message:  Posting WM_CLOSE message.
Debug Message:  WM_CLOSE message received.
Debug Message:  GameUninitialize start
Debug Message:  Killing Galaxy
Debug Message:  Killing threads.
Debug Message:  Kiling civs.
Debug Message:  Killing ships.
Debug Message:  Killing rallypoints.
Debug Message:  Killing misc objects.
Debug Message:  Killing stars.
Debug Message:  Killing anomalies.
Debug Message:  Killing asteroid fields.
Debug Message:  Killing asteroid field mining bases.
Debug Message:  Killing space resources.
Debug Message:  Killing ascension crystals.
Debug Message:  Killing colonies and planets.
Debug Message:  killing scenario.
Debug Message:  Clearing Turn Event Log
Debug Message:  Clear galaxy settings.
Debug Message:  Clear influence.
Debug Message:  Clear up laws.
Debug Message:  Clear first time events.
Debug Message:  Clear wonders and trade goods.
Debug Message:  Clear sector mapper.
Debug Message:  Clear data definitions.
Debug Message:  Killing ship styles:
Debug Message:  Killing Galaxy: Completed
Debug Message:  Shutting down sound system.
Debug Message:  Clearing sound and music handles.
Debug Message:  GameUninitialize end
Debug Message:  Device not cleared. 1 counts left.
Debug Message:  D3D not cleared. 1 counts left.
Debug Message:  Destroying Window.
Debug Message:  Main Shell terminating normally

Reason for Karma (Optional)
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September 8, 2009 9:21:40 AM from GalCiv II Forums GalCiv II Forums

Hey, I've just purchased Gal Civ II and it freezes on startup, The Intro movie plays, and the background moves like it's supposed to at the main menu for a second and then it freezes for a couple of seconds, It then either unfreezes for a split second before freezing again or crashes. Any Help would be appreciated

Make sure that you provide the debug.err from immediately after the problem happened. It's rewritten each time you run the game--this one shows that the Quit button was clicked and the game exited normally.

Reason for Karma (Optional)
Successfully updated karma reason!
September 9, 2009 8:49:26 PM from Stardock Forums Stardock Forums

I noticed that myself before I sent it...  I've created several debugs and they all terminate normally after it freezes & unfreezes for a while, there's no "Please Tell Microsoft About This Problem" the program is just frozen one second, then it turns black and after a few seconds it's back on the desktop though it reduces desktop resolution to 1024X768 until I change it back.

Here's another one I just ran

Debug Message:  Version v2.02 Twilight of the Arnor last updated on: Tue Dec  9 11:44:40 2008
Debug Message:  Checking DX Version.
Debug Message:  *********DXDiag info follows.*********
System Info
Time: 9/9/2009, 20:39:32
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: MARK-DESKTOP
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
Languages: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: P5Q3 DELUXE
BIOS: BIOS Date: 06/03/08 22:05:10 Ver: 08.00.14
Processor: Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz (4 CPUs)
Physical Memory: 3070MB RAM
Page File: 559MB used, 4397MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI Radeon HD 4800 Series
Manufacturer: ATI Technologies Inc.
Chip Type: ATI Radeon Graphics Processor (0x9440)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_9440&SUBSYS_05021002&REV_00
Display Memory: 512.0 MB
Current Display Mode: 1280 x 1024 (32 bit) (75Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6891
Driver Date: 12/1/2008 16:51:31
DirectX Acceleration Enabled: Yes
 


Sound info
Sound device 1:
Description: SoundMAX HD Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_11D4&DEV_989B&SUBSYS_10438311&REV_1003
Manufacturer ID: 65535
Product ID: 65535
Driver Name: ADIHdAud.sys
Provider: AnalogDevices
Driver Version: 5.10.0001.6480
Driver Date: 3/23/2008 21:08:14
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 
Sound device 1:
Description: HD Audio digital out 2
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_11D4&DEV_989B&SUBSYS_10438311&REV_1003
Manufacturer ID: 65535
Product ID: 65535
Driver Name: ADIHdAud.sys
Provider: AnalogDevices
Driver Version: 5.10.0001.6480
Driver Date: 3/23/2008 21:08:14
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 


Debug Message:  *********END dxdiag info.*********
Debug Message:  Entering WinMain
Debug Message:  ******* Starting Game Shell *******
Debug Message:  Going Fullscreen
Debug Message:  Preparing to change display settings.
Debug Message:  Using hardware vertex processing
Debug Message:  Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message:  Attempting to create D3DDevice at resolution 1024 x 768, Windowed: 0, Multisample: 4
Debug Message:  Game Resolution: 1024 x 768
Debug Message:  Running fullscreen.
Debug Message:  HAL (hw vp): ATI Radeon HD 4800 Series
Debug Message:  D3DPRESENT_INTERVAL_DEFAULT
Debug Message:  Refresh rate: 75
Debug Message:  Bit Depth: 32 bit.
Debug Message:  *********Checking D3DDevice Caps***********************
Debug Message:  A full-color cursor is supported in hardware at high resolution modes.
Debug Message:  RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message:  Now Fullscreen
Debug Message:  Shell initialization complete
Debug Message:  GalCiv2 is activated.
Debug Message:  ***** Initializing Game *****
Debug Message:  Timer Frequency is 0 8f0eecc0
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\./Data/ShipTemplates/\*.shipcfg
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ObjectDesktop\DesktopX
Debug Message:  Initializing sound card.
Debug Message:  initailizing bink
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar\Movies\techs\*.bik
Debug Message:  No files found matching mask Movies\techs\*.bik
Debug Message:  No files found matching mask Gfx\Tutorials\*.bik
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\sfx\*.wav
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\Music\*.mp3
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\Event Music\*.mp3
Debug Message:  Create setup screens.
Debug Message:  Clear galaxy settings.
Debug Message:  Clear influence.
Debug Message:  Clear up laws.
Debug Message:  Clear first time events.
Debug Message:  Clear wonders and trade goods.
Debug Message:  Clear sector mapper.
Debug Message:  Set mouse.
Debug Message:  Set update timer.
Debug Message:  No files found matching mask ./Data/*.xml
Debug Message:  Clear data definitions.
Debug Message:  Killing ship styles:
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\ships\*.xml
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.xml
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition./Data/English/\ShipStyles\*.xml
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\ShipStyles\*.xml
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar./Data/\FleetFormations\*.fleet
Debug Message:  No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar\Gfx\Planets\C0*.png
Debug Message:  No files found matching mask Gfx\Planets\C0*.png
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\*.raceconfigxml
Debug Message:  No files found matching mask gfx/Terrain/1SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideW*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideW*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideW*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideW*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/1SideN*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/1SideE*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/1SideS*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/1SideW*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/2SideN*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/2SideE*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/2SideS*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/2SideW*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/3SideN*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/3SideE*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/3SideS*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/3SideW*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/4SideN*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/4SideE*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/4SideS*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/4SideW*.png
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\./Data/ShipTemplates/\*.shipcfg
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message:  Reading Star Names
Debug Message:  Reading Star Names... Done
Debug Message:  No files found matching mask ./Data/English/Tutorials/*.xml
Debug Message:  Error flipping back buffer to primary buffer.
Debug Message:  D3DERR_DEVICELOST
Debug Message:  Device lost
Debug Message:  Attempting to reset device.
Debug Message:  Device Validated. Attempting to restore resources.
Debug Message:  WM_CLOSE message received.
Debug Message:  GameUninitialize start
Debug Message:  Killing Galaxy
Debug Message:  Killing threads.
Debug Message:  Kiling civs.
Debug Message:  Killing ships.
Debug Message:  Killing rallypoints.
Debug Message:  Killing misc objects.
Debug Message:  Killing stars.
Debug Message:  Killing anomalies.
Debug Message:  Killing asteroid fields.
Debug Message:  Killing asteroid field mining bases.
Debug Message:  Killing space resources.
Debug Message:  Killing ascension crystals.
Debug Message:  Killing colonies and planets.
Debug Message:  killing scenario.
Debug Message:  Clearing Turn Event Log
Debug Message:  Clear galaxy settings.
Debug Message:  Clear influence.
Debug Message:  Clear up laws.
Debug Message:  Clear first time events.
Debug Message:  Clear wonders and trade goods.
Debug Message:  Clear sector mapper.
Debug Message:  Clear data definitions.
Debug Message:  Killing ship styles:
Debug Message:  Killing Galaxy: Completed
Debug Message:  Shutting down sound system.
Debug Message:  Clearing sound and music handles.
Debug Message:  GameUninitialize end
Debug Message:  Destroying Window.
Debug Message:  Main Shell terminating normally

Reason for Karma (Optional)
Successfully updated karma reason!
September 9, 2009 8:57:16 PM from Stardock Forums Stardock Forums

I just got a better one here actually...  The screen went black and stayed that way and I had to Alt F4 out of it...  Also It scaled down my direct 3d accelleration after exiting

 

Debug Message:  Version v2.02 Twilight of the Arnor last updated on: Tue Dec  9 11:44:40 2008
Debug Message:  Checking DX Version.
Debug Message:  *********DXDiag info follows.*********
System Info
Time: 9/9/2009, 20:53:26
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: MARK-DESKTOP
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
Languages: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: P5Q3 DELUXE
BIOS: BIOS Date: 06/03/08 22:05:10 Ver: 08.00.14
Processor: Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz (4 CPUs)
Physical Memory: 3070MB RAM
Page File: 606MB used, 4349MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI Radeon HD 4800 Series
Manufacturer: ATI Technologies Inc.
Chip Type: ATI Radeon Graphics Processor (0x9440)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_9440&SUBSYS_05021002&REV_00
Display Memory: 512.0 MB
Current Display Mode: 1280 x 1024 (32 bit) (75Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6891
Driver Date: 12/1/2008 16:51:31
DirectX Acceleration Enabled: Yes
 


Sound info
Sound device 1:
Description: SoundMAX HD Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_11D4&DEV_989B&SUBSYS_10438311&REV_1003
Manufacturer ID: 65535
Product ID: 65535
Driver Name: ADIHdAud.sys
Provider: AnalogDevices
Driver Version: 5.10.0001.6480
Driver Date: 3/23/2008 21:08:14
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 
Sound device 1:
Description: HD Audio digital out 2
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_11D4&DEV_989B&SUBSYS_10438311&REV_1003
Manufacturer ID: 65535
Product ID: 65535
Driver Name: ADIHdAud.sys
Provider: AnalogDevices
Driver Version: 5.10.0001.6480
Driver Date: 3/23/2008 21:08:14
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 


Debug Message:  *********END dxdiag info.*********
Debug Message:  Entering WinMain
Debug Message:  ******* Starting Game Shell *******
Debug Message:  Going Fullscreen
Debug Message:  Preparing to change display settings.
Debug Message:  Using hardware vertex processing
Debug Message:  Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message:  Attempting to create D3DDevice at resolution 1024 x 768, Windowed: 0, Multisample: 4
Debug Message:  Game Resolution: 1024 x 768
Debug Message:  Running fullscreen.
Debug Message:  HAL (hw vp): ATI Radeon HD 4800 Series
Debug Message:  D3DPRESENT_INTERVAL_DEFAULT
Debug Message:  Refresh rate: 75
Debug Message:  Bit Depth: 32 bit.
Debug Message:  *********Checking D3DDevice Caps***********************
Debug Message:  A full-color cursor is supported in hardware at high resolution modes.
Debug Message:  RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message:  Now Fullscreen
Debug Message:  Shell initialization complete
Debug Message:  GalCiv2 is activated.
Debug Message:  ***** Initializing Game *****
Debug Message:  Timer Frequency is 0 8f0eecc0
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\./Data/ShipTemplates/\*.shipcfg
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ObjectDesktop\DesktopX
Debug Message:  Initializing sound card.
Debug Message:  initailizing bink
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar\Movies\techs\*.bik
Debug Message:  No files found matching mask Movies\techs\*.bik
Debug Message:  No files found matching mask Gfx\Tutorials\*.bik
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\sfx\*.wav
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\Music\*.mp3
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\Event Music\*.mp3
Debug Message:  Create setup screens.
Debug Message:  Clear galaxy settings.
Debug Message:  Clear influence.
Debug Message:  Clear up laws.
Debug Message:  Clear first time events.
Debug Message:  Clear wonders and trade goods.
Debug Message:  Clear sector mapper.
Debug Message:  Set mouse.
Debug Message:  Set update timer.
Debug Message:  No files found matching mask ./Data/*.xml
Debug Message:  Clear data definitions.
Debug Message:  Killing ship styles:
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\ships\*.xml
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.xml
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition./Data/English/\ShipStyles\*.xml
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\ShipStyles\*.xml
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar./Data/\FleetFormations\*.fleet
Debug Message:  No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar\Gfx\Planets\C0*.png
Debug Message:  No files found matching mask Gfx\Planets\C0*.png
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\*.raceconfigxml
Debug Message:  No files found matching mask gfx/Terrain/1SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideW*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideW*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideW*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideW*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/1SideN*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/1SideE*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/1SideS*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/1SideW*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/2SideN*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/2SideE*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/2SideS*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/2SideW*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/3SideN*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/3SideE*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/3SideS*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/3SideW*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/4SideN*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/4SideE*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/4SideS*.png
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/4SideW*.png
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message:  No files found matching mask C:\Program Files\Stardock Games\Galactic Civilizations II - Ultimate Edition\./Data/ShipTemplates/\*.shipcfg
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message:  No files found matching mask C:\Documents and Settings\Mark\My Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message:  Reading Star Names
Debug Message:  Reading Star Names... Done
Debug Message:  No files found matching mask ./Data/English/Tutorials/*.xml
Debug Message:  Error flipping back buffer to primary buffer.
Debug Message:  D3DERR_DEVICELOST
Debug Message:  Device lost
Debug Message:  Attempting to reset device.
Debug Message:  Device Validated. Attempting to restore resources.
Debug Message:  Error flipping back buffer to primary buffer.
Debug Message:  D3DERR_DEVICELOST
Debug Message:  Device lost
Debug Message:  Attempting to reset device.
Debug Message:  Device Validated. Attempting to restore resources.
Debug Message:  Error flipping back buffer to primary buffer.
Debug Message:  D3DERR_DEVICELOST
Debug Message:  Device lost
Debug Message:  Attempting to reset device.

Reason for Karma (Optional)
Successfully updated karma reason!
September 15, 2009 8:06:57 PM from Stardock Forums Stardock Forums

I just updated my video drivers to the newest version and have toyed around with different combinations of disabling crossfire, AA etc in catalyst all to no avail

Reason for Karma (Optional)
Successfully updated karma reason!
September 20, 2009 8:02:32 PM from GalCiv II Forums GalCiv II Forums

blue border lines that are supposed to show up don't. But, the other players have it.... Please awnser.... I'm clueless

Reason for Karma (Optional)
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September 21, 2009 3:42:11 PM from GalCiv II Forums GalCiv II Forums

Did you pick black as your race color?

Reason for Karma (Optional)
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September 21, 2009 6:17:23 PM from GalCiv II Forums GalCiv II Forums

Awwww, crap..... that was so obvious so soooooorrrrrrrrryyyyyyyyyyyyy I wasted your time and forum thanks!!

Reason for Karma (Optional)
Successfully updated karma reason!
September 22, 2009 6:17:40 PM from Stardock Forums Stardock Forums

You seem to have ignored my question completely or perhaps forgotten in which case I appologize but I've just spent $50 on a game I had the impression that I'd be able to play.  Any help would be appreciated.

Reason for Karma (Optional)
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September 22, 2009 6:40:03 PM from GalCiv II Forums GalCiv II Forums

If the latest drivers don't help, please contact support@stardock.com.

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